X Centric Salon

Wendy seriously gave me the best haircut of my life. And I’m really hard to please with my curly/​frizzy hair. She also blow dries your hair in the most awesome way!

Just a little bit before Christmas, I contacted xcentric hair salon for a consultation appointment with Wendy for an ombré. I chose her based on her work profile from the salon’s Instagram. Price with tax ~$ 190. I was prepared to spend max $ 200 so I was okay with it. She suggested a cut to go with it for an extra $ 30. Since I was spending a lot of money anyway, I just went for it since I wanted to walk out looking perfect just in time for the holiday season. I’ve done my research online where some ombré appointment can last up to 6 h but the slot I got was for 2.5 h. I asked her if it would be done for sure and she said yes. She ended up spending a total of 3 h total. Although the color I walked out with isn’t exactly what I asked for from the photo, I was really satisfied since the coloring job was fabulous.
Here’s where the problem comes in. She was done the coloring process with maybe 20 minutes before her next appointment. I knew she was rushing with my cut. I spent $ 30 for maybe 5 minutes of her time for just a slight trim at the back where I couldn’t even see. I did tell her to try to keep my length in her defense. It was a very rushed job to the point some may even say sloppy. All is well and I was told to wash my hair less often since I had to bleach my hair from dyed brown to blonde. After I went home, I noticed a dry patch at the back of my head which I know wasn’t there before. I ignored it and assume it was just hair spray. After I finally wash my hair 3 days after the appointment, I noticed a REALLY dry, fried, crisped up section of hair at the back. I spent a week trying to tend it back to good health again. It didn’t help. I sent in an email expressing my dissatisfaction about the dry chunk of hair from coloring job and why my stylist did not ask me if I wanted it cut or at least let me know that it occurred from the coloring process. It’s been 2 weeks since then and have not received a call or an email stating they acknowledged my problem or an apology of any sort at all.
Disappointing haircut and after service. Great coloring job. Pleasant atmosphere.

Awesome cut by Courtney. It was part of the Parkinson’s cut-​ahon so I don’t actually know the price of cut. But I have really long hair and have had several uneven cuts in my past but not today! I’ll definitely be returning in the future.

I went here for a bold new cut and colour. I have tried various hair salons in the area and never really been happy. I have found most stylists in the area want you to tell them exactly whatyou want and don’t seem to have any thoughts of their own. I prefer to go to a stylist who knows what they are doing and can point me in the best direction for ME. I loved Courtney, she was knowledgeable, she listened to me but gave her own ideas as well. I ended up with the best cut and colour I have had in years. The whole salon is that perfect mix of fun and professional, I got the feeling no matter who I went to I would have had a great experience. I can’t wait to go back!
The overall price for my cut and colour was very very reasonable as well.