Denham Ford

Never again! I work for a company that has a fleet of Fords that we have been taking to Denham Ford for years. In general the staff in the service area has been OK. The most recent visit the staff was very rude and not helpful at all. When the work order was generated, the approval and payment was to be done over the phone (from our fleet manager) and it was specifically written on the work order.
The vehicle was repaired and the staff did not even notify me it was done. On top of that, only the approval was done. Payment was not requested as specified on the work order. Can’t they read the work order? Notification that the vehicle was done and that payment was required was not done either. A visit to the rude staff was needed to find that the van was repaired and was ready for payment.
They are very busy in the repair department and thus it normally takes a few days to even get into the service department for repairs. I can understand that, but the rude staff at the service desk is not acceptable.
Perhaps the sales end of the business is much better but the service counter is very poor.
Brentwood Ford down the street might be a better option, who knows?