Salt Water Connection

I’ve had a very hard time with communication from Saltwater Connection. I inquired about a protein skimmer and the contact form says that someone will get back to you within 24 hours… not hardly! So, against my better judgement, I placed an order and more than 2 weeks later the order status still says pending. I’ve emailed several times but still not update on the status of my pump. Someone emailed back and stated that they’d check… that was almost a week ago! Will never do business with them again.

While I give this store credit for being knowledgeable about what it sells (salt water aquarium fish and supplies), the owner has a lot to work on when it comes to customer service.
I went to this store when I was setting up my salt water tank and bought $ 400 worth of supplies. When I asked if he had any gravel cleaners (not a usual piece of saltwater tank equipment but one that I like because it makes water changes easier) instead of merely saying that he didn’t carry them, he attempted to make me feel foolish for asking about them in the first place. He said things like gravel cleaners were just toys and real saltwater hobbyists would just use a regular piece of tube for water changes. While I did end up purchasing my equipment there (I should have walked out) that exchange left a bad taste in my mouth and I’ve vowed not to go back. There are much better places not too far away from this one.