Staples Woodbridge

This location is suppose to be open until 9pm during the week — but I’ve called two nights in a row @7:45pm and I get directed to a guy who tells me the hours and then the line disconnects — every time he says «to continue press 9» I do but he says that is an incorrect entry… Why are you shutting off your phones more than an hour earlier then the time you’re suppose to close?
On top of that — I made an order online that I needed ASAP and after seeing that they do have 1day delivery I decided that picking up @the store would be the cheapest and fastest. I placed the order and then realized that I don’t know how long it would be before the order was ready @the store. So I spent 2days calling — and more then half & hour on HOLD — to find out that they will not bump up my order or help me out (I even offered to PAY for any inconveniences or an urgent order fee etc) because once it’s placed online, it’s placed online. So it is what it is.
This is completely unaccommodating. I am a paying customer, I am being patient, I am willing to pay — I am explaining it is urgent. You have my info, pull up my order and print my stuff so i can pick it up… Is that so hard?!
Very lazy and unprofessional. I will be taking all future prints to kinkos.

I came to quickly print my resume and I was ready to strangle someone after half an hour. I was told I could use the self serve printing service to print from my Dropbox quickly and cheaply. I spent 20 minutes trying to log in, had to change my password, and only then I was told Dropbox service wasn’t working. I proceeded to try Google drive and again, had to change my password. Using their service was a fiasco. Then I finally printed my resume and the format was changed and it was just a mix of nonsense! It’s embarrassing going in with this resume especially from a company that claims professional printing services! I was told by the manager (for the first time) that my file needs to be PDF. So I converted it on my phone. Then I paid to print AGAIN and it came out screwed up again. It’s such a simple task just print the piece of paper!!! I walked out angry and frustrated with an ugly resume that I paid for twice. I will never use their slow, expensive, and cheap-​looking printing services

I usually just come here when printer ink is on sale, or need to send a fax (pitfall of canceling the home line), most recently I came to send a fax and it had been a while I had forgotten this latest and greatest technology comes at a premium price of $ 1 per page plus taxes to a local number. Lucky for me I have since found alternatives and am now able to save my $ 1 per fax.
As for the service, I felt like I was being intrusive to the girls other task, I probably could have walked out completely unnoticed if I weren’t so dang honest I could have saved myself almost $ 3.50.
I have found their sales on printer ink to be decent though, unfortunately it’s usually on sale when I don’t need it and don’t think to buy it, or when I do need it it’s regular price which is more expensive than the place I usually go.

Nothing I hate more than a store that advertises a product on sale, have it on display, have signs up showing how much you’re saving, then doesn’t have any of them in stock… then proceeds to try to talk you to buy a more expensive item. Aren’t there laws about that called «Bait and Switch»?
We visited this location on Tuesday night looking for a laptop. Of the ones they had on display and after comparing various features, we narrowed our selection down to 2. As we could not locate anyone working in this section, I went to a cashier who promptly paged a staff member, who arrived within 30 seconds.
We discussed the benefits of each laptop and whether it matched the needs of the purchaser and then made our selection. We then had to listen to the spiel about purchasing Microsoft Office and anti virus software. We declined. More pressure to buy, we declined. Off the person went to get the computer. A few minutes later he returned saying that they did not have the computer we wanted in stock. We then looked at option 2. Off he went… came back with same result… they had none in stock.
He then proceeded to try to convince us to purchase a laptop that he steered us away from earlier. Suddenly it became a viable option.
While talking to him, someone else came by with a different saleperson, wanting to buy the Option 2 computer we looked at. That salesperson told this other customer that the computer was out of stock… Customer asks .“Why have it on display if you don’t have any in stock?”…response…“I’ll check to see if another location has it in stock“
My question is… why continue to advertise an item in store as on-​sale while none are in stock? Seems shady to me…
Ran out the door as fast as we could…