U Mobile

It is the most frequent UMobile customer service booth I go to because I used to work in Tropicana City Mall but I haven’t always great experiences here. Sometimes they can be really nice and attentive to you, other times they don’t acknowledge you and answer you with a harsh tone. Once I was here and the guy had this super huge crush on me he gave me a drawing of him and I drawn onto my receipt (???), I know this review is getting weird but I thought it was highly unprofessional– not to mention I got weird calls after that incident. Another time I had changed my family plan and the friendly man at the counter said he would get it done in 2 days but it took a week and he wouldn’t get to the phone when we called the branch so I went to the store myself and he claimed it was a technical issue but what bothered me was that he didn’t bother to pursue our issue after days neither did he want to answer our calls. I was very polite and told him it was okay and I would wait but I ended up just driving to the branch in One Utama. I realized it couldn’t get done because he had given us the wrong information which caused my family to change their phone numbers twice.

I’ve been here twice to buy U Mobile telco services and I would like to say I’ve got very good experience here. The booth is usually very quiet so you get to walk in and get what you need and zoom out.
The staffs are well trained to converse to you all that you need to know about the plan that you’re getting and exactly what you’re paying for. It’s certainly the most basic customer service needs that a lot of places are lacking of in Malaysia.