Akumal Bay – Beach & Wellness Resort

We stayed here for our honeymoon last summer and it was PERFECT! Relaxing, fantastic snorkeling and the staff were exceptionally professional, kind and welcoming. We loved every minute of our stay. The hotel is beautifully designed and well maintained. The food is delicious. You will love your stay!

Best place ever! Everyone is so nice and the place is so beautiful. There’s so much I would like to say but I’m saving it for trip advisor. We really want to come back!

The BEST part of this entire resort is Solma!!! She is the Spa Manager and is the most helpful woman I’ve ever met at a spa. She was able make my experience at the resort the best! Going to the spa was my favorite part of the day, she was able to sit me down and talk about the different packages offered and what they can do. I ended up going for a seaweed wrap that was just blissful, as well as a facial combined with it! I brought my mother father and two sisters here to all have treatments and we all had the best experiences. You come out of the spa a whole new relaxed person. Recommend it to anyone that goes!

This place was supposedly renovated. I didn’t see what it was in the past; but today it’s absolutely amazing. The most important thing for our holiday travels is access to the beach to lay in the sun and to snorkel. These are both perfectly provided at this hotel. The beach is just a minute or two walk from every ocean view room. The lounge chairs are comfortable and the sunshades are very nice. The snorkeling is just 30 feet in the water. Right away and every time there are manta rays, sea turtles, schools of fish, coral, etc. We went snorkeling 2−3x per day and each time was a blast.
The rooms had good showers and a pretty firm bed. They offer slippers, which are needed on the marble/​tiled flooring. The toilet is separated by a door; but the door doesn’t come up to the ceiling. So if you are a shy pooper, then turn on the TV.
There is free wifi on the hotel property. I didn’t care for it except for the night before to check on the flights. But i stayed off the grid for as long as I can. That’s the purpose of vacation right?
Room Tip: always ask for a king bed before they lead you to the room.

This is the place to book your vacation if you want to see turtle heaven. The most beautiful resort when it comes to turtles. If you catch them at the right time you can see them tunnel their way to the surface pf the sand and make their way to the ocean. It’s a treat to see so many hatch at one time.
You can snorkel and see turtles in the ocean bottom or when they surface. If you’re daring enough you can stop by at Akumal Bay Diving and get certified and get the best view from the bottom of the ocean. Turtles, starfish, stingray, lionfish and lobster is what you’ll see at the resort beach. The coral reef there is one of the most beautiful site to see. Book your vacation now or regret it for the rest of your life.

Love the location of this newly refurbished resort. Rooms are spacious and clean. My bed and pillows were VERY comfortable. Not rock hard as mentioned in other reviews. Really like the size of the resort… it is not big and overwhelming. The staff is AMAZING and very accommodating. Food is good at buffet and great in the fine dining restaurants. Beach is beautiful with great snorkeling. I would stay here again and again.
Tip: Ask the bartenders to make your Vodka cocktails with Stoli… otherwise you get the cheap stuff.

We booked this resort for our honeymoon. It was very beautiful and recently updated. We were greated with a drink upon arrival and headed to the front desk to check in. The women behind the desk were very welcoming and then a gentleman came up to us and started asking us for a «voucher» in order to check in. We had no voucher and we told him this but he was very insistant and even grabbed my personal papers out of my hand and looked through them. They were mostly maps and lists of things we wanted to do but still I felt very violated by him grabbing my papers. Finally, after about 5 minutes a manager showed up and said that it would be fine that we did not have the «voucher.» We arrived before check in time and had driven ourselves to the resort in a rental car rather than arriving via Apple transportation. There was no parking fees and we felt very safe about leaving our car in their parking lot. Since we arrived early we were ablte to have lunch before we could check into our room. When we arrived to our room, we started to unpack, after a few minutes we noticed that it was very warm and realized that there was no AC, the mini fridge didn’t work, nor was there any electricity in our room. We waited for over an hour for someone to come to our room and fix the electricity. We overheard over the maintenence guys’ radio saying that they were having problems in that building that morning. Over our 5 day stay we had to call someone to our room 5 times to turn on the electricity in our room. Each time we waited over an hour for someone to show up. By the third day/​third time we called, the front desk told us if we had to call again they would upgrade us to a better room. This never happened. We even asked about this and they totally ignored us and changed the subject. The issue was not a language barrier, as my wife’s first language is Spanish. The food was pretty good, I have had better food at other all inclusives, but have definitley had worse as well. Our favorite a la carte restaurant was the «International» one. It was fantastic! The Mexican and Rodizio were ok. We did not get a chance to try the Asian fusion. We had high hopes for the luch time sushi bar but we ordered and the sushi came out «warm» since we were outside and it was close to 90 during our stay. It also tasted very bland. When we arrived I ordered a fresh mango daquairi and was served mango «juice» that came out of a beverage gun. This was very disappointing for a so-​called 5 start resort. I did appreciate that they have a biologist on staff to protect the nesting turtles and turtle nests located across the beach. Also if you have never been to this part of Mexico between March and August, beware. The seaweed is very prolific during the summer months, it coats the beaches and there is quite a bit in the water. There are guys cleaning up seaweed all day long raking it up and hauling it away but still there is so much. We did enjoy the location of the resort as we went snorkling almost every day. We did not see a turlte but we did see sting rays and squid.

Wir waren im Mai 2015 zu zweit in diesem Hotel und wollten einen ruhigen, erholsamen Urlaub mit der Möglichkeit zum Schnorcheln und der Besichtigung diverser Mayastätten haben. Soviel erst mal zur Ausgangslage.
Folgende Dinge gibt es meiner Meinung nach zu diesem Hotel zusagen:
— Hotel:
Das Hotel wurde ²⁰¹⁴⁄₂₀₁₅ renoviert und man kann daher auch nicht wirklich etwas negatives sagen. Lediglich die Aufteilung des Badezimmers ist nicht für jeden so angenehm. Zumindest die Toilette sollte abschließbar sein, ein bisschen Privatsphäre muss schon sein!
Ansonsten fällt hier sicherlich als erstes auf, dass jedes Zimmer einen eigenen Jacuzzi hat. (Mir ist noch nie ein Hotelpool mit 3 Whirlpools aufgefallen, die fast nie belegt waren. Aber warum auch wenn jeder einen eigenen hat.)
Ansonsten ist das Hotel eine schöné Anlage, von der Größe her ausreichend sodass nicht jeder dem anderen auf den Füßen steht und zumindest weiter hinten bekommt man immer einen Platz auf einer der Liegen.
Das Abräumen der Handtücher bei nicht wirklich benutzten Liegen wird hier leider auch nur auf ein Schild geschrieben und nicht wirklich gelebt. Es gibt zu viele, die sich früh etwas reservieren um dann erst nach 5 – 6 Stunden wieder aufzutauchen. Und das obwohl kaum Deutsche in dem Hotel waren…
Die Mitarbeiter waren alle sehr freundlich, einen kurzen Gruß gab es immer und das ein oder andere mal auch Tipps, was man dann noch machen kann oder mal probieren muss. Englisch konnten die meisten sprechen, wobei manchmal ein paar Spanischkenntnisse sicher nicht verkehrt sind (aber nicht zwingend erforderlich).
— Restaurants:
Was soll man hier sagen… etwas negatives sicherlich nicht!
Zur Auswahl stehen ein normales Buffetrestaurant (welches von allem etwas hat, egal ob Pizza/​Pasta, mexikanische Küche oder diverse Fisch-​, Fleisch– und Gemüsegerichte), eine Snackbar die zu jeder Stunde immer etwas parat hat und noch folgende vier alacarte Restaurants
— Mexikanisches Restaurant (Mex.-Küche, Gerichte aus Karte wählbar)
— Brasilianisches Restaurant («Rodizio» Steak House)
— Asiatisches Restaurant (Asia.-Küche, mit u.a. Sushi, Reis und Sake)
— Gourmet Restaurant (edlere französische Gourmet-​Küche, Gerichte aus Karte wählbar)
Qualitätsmässig waren die alacarte Restaurants definitiv höher, Die Buffetrestaurants waren für ein solches Hotel normal. Nichts großartiges aber alles andere als schlecht. Die Auswahl war groß und bis auf eine so richtig scharfe Mexikanische Soße hat mir nichts gefehlt.
Alle genannten Restaurants sind für alle im Preis inbegriffen. Reservierungen gibt es keine, was es sehr leicht macht, einen Platz zu bekommen. Es gilt «first come, first serve», länger als mal 10min mussten wir hier nie auf einen Tisch warten.
— Schnorcheln /​Tauchen:
Unglaublicher Strand, Schildkröten sind hier keine Seltenheit sondern werden nach 1 – 2 Tagen schlicht der Standard. Auch sonst lassen sich hier einige wundervollen Fische beobachten, vom bekannten Papageienfisch über Kofferfische bis hin zu locker 1m großen Rochen!
Die Möglichkeit zum Tauchen oder sich Ausrüstung zum Schnorcheln (Schwimmweste, Maske/​Schnorchel, Flossen) zu leihen geht über die Crew von «Akumal Bay Divers» problemlos. Hier ist für Hotelgäste auch eine Stunde pro Tag kostenlos dabei, falls es einem wirklich ausreicht lediglich eine Stunde zu schnorcheln!
— Ausflüge:
Es gibt massenweise Informationen zu möglichen Ausflügen und auch eine sofortige Buchung ist natürlich kein Problem.
Zur Durchführung kann ich nichts sagen, da ich mit einem anderen Veranstalter vorher schon Kontakt hatte und diese so durchgeführt habe.
Aber trotz dessen habe ich im Hotel von den Angestellten sehr schnelle und gute Infos bekommen, z.B. den Weg zur nahe gelegenen Lagune Yal-​ku.
— Entertainment:
Abends spielte an der Bar immer eine Band Musik, ein bisschen Abwechslung war dabei aber es gab keine rießen Party. Was für manche ja auch sehr angenehm ist!
Tagsüber gab es ein paar Aktionen, welche von mir aber kaum wahrgenommen wurden. Lediglich die zwei Herren der Fotoabteilung wurden immer wieder mal gesichtet, nachdem ich erfahren habe, dass ein einzelnes Foto aber 20 $ kosten soll, wussten sie auch, dass ich kein Foto mehr brauche.
Man bekommt das ausgedruckte Foto und die .JPG Datei. Leider verkleinert und nicht die originale aus der Kamera. Nein danke, das geht auch anders!
Alles in allem überwiegen die Vorteile sehr deutlich für mich. Ein paar kleine Verbesserung gibt es sicherlich, aber das ist jammern auf Hohem Niveau.
Ich würde sofort wieder zum Akumal Bay gehen, probiert es aus, es lohnt sich!
So, das wars erst mal von mir. Ich hoffe ich konnte dem ein oder anderen mit den Infos etwas helfen. Falls Fragen sind, kann ich gerne versuchen diese zu beantworten =)

Akumal Beach Resort es un hotel en el que seguro te divertirás. Hay varias alternativas para hacerlo.
Nos hospedamos aquí un par de días y ¡la gozamos en grande! El hotel no está super remodelado como muchos otros de la Riviera Maya, pero se encuentras en buenas condiciones, suficientes para quedarte… El precio tan accesible, posiblemente lo haga no ser el mejor en estructura; pero tiene muchos pros que pueden llamar tu atención.
La playa de Akumal se caracteriza por ser una de las más bellas; y es que su azul turquesa es inigualable. Si vas en temporada, espera ver tortugas desovando; el hotel tiene sumo cuidado en ellas y se suma a la protección de estos animales.
Hay kayacks, y veleritos en el que puedes pasártela super divertido en el mar. Una ventaja es que se encuentra muy cerca de Tulúm, así que puedes ir a visitar las ruinas o ir por un rico heladito en la tarde.

Beautiful beach here, if you are in the Playa Del Carmen area, this place is definitely worth a stop.

I do not want to leave this constant, comforting breeze flowing in from Akumal Bay.
Let me save you some time and share a few things I’ve learned after reading dozens of reviews for ABR and spending five days here now:
1. The beds (and the pillows) are rock hard. It’s really not okay. If you ask (as we did three times), they will provide you with a topper. A thin layer of soft egg carton foam that compresses a lot, it will make your mattress a little less firm. Seriously, if you’ve already booked or are thinking about it and this is a problem for you, consider buying a memory foam topper and checking it in at the airport — I would have.
2. Everyone working here is really friendly. Makes me think they hire the right people or treat them well, but likely both. Their hard work and bright attitudes make my vacation that much more enjoyable.
3. Akumal Bay is wondrous and beautiful. It’s that way all day as azure water folds into aqua waves that meet a fine, white sand beach. Because there’s a long stretch of beach for relatively few units here, you can find an open lounge chair under a palapa to shade you most any time of day. The snorkeling’s great too. It doesn’t have the most or the most colorful fish and coral I’ve ever seen. But the calmness of these shallow waters and the incredible blue color creates a serenity found in few other places.
Now let me share with you the best advice I read and have used: request a unit that works for you. All rooms face the ocean. But those in the 500 building have the popular pools between them and the ocean. Some evenings, there’s loud party music or live music coming from the main bar next door. If you’re trying to sleep before eleven, this would be very irritating. Buildings 600 and 700 are right next to the beach and don’t get all the noise.
Everyone seems to disagree about the food here; some swear it’s delicious while others find it bad. I’m here to tell you: it’s okay, as in just okay. The vast majority of meals are served at the buffet. They try really hard — there’s always a lot of dishes to choose from and they change with every meal. The ingredients look fresh, and there are a lot of fruit and vegetable choices. But in the end, this is buffet food and it only gets so good. Some reviewers admit this might get old after a week. Here’s my admission: we started having most lunches and dinners out after three nights. I like to eat delicious food when I’m on vacation, see? And we’ve had the pleasure of enjoying some wonderful food around Akumal. No regrets.
There’s also an a la carte restaurant that few people take advantage of. This is the only place to get table service so that you don’t have to keep getting up throughout your meal. Italian nights are served in a beautiful round building right on the beach. We found the food to be below restaurant-​quality and a disappointment. Mexican nights are served outside around a pool. The food was so tasty that we’d gladly pay for our meal and return to this restaurant.
The bar is bare bones. There is one brand of each major liquor, and each is mid-​quality, like Smirnoff, Cuervo, etc. The drinks are stiff because they come in small glasses, but they’ll make you as many as you want. There are a few things that would be nice, like a celery stick and a green olive for my virgin Mary in the morning, some fresh nutmeg for a rum punch or frozen fruit for tropical drinks instead of flavored syrups. That wouldn’t cost too much, right? Then there are some items you really should have, like Irish cream (popular with the ladies) and vermouth. I’m on vacation and I want a martini!
What I don’t see many people commenting on is the wonderful outdoor spaces. The lobby has cool leather chairs, warm lighting and a thatch roof that reaches about fifty feet high with a smaller version connected to it. It’s held up by brown timbers that let the cool breeze come in. Same thing with the main bar where I saw a group of Mexican women dancing to too-​loud Mexican party music the other night and laughing too loud. I think they may have been drinking.
Entertainment? A couple nights ago, I watched a band play and a woman sing American hits in not-​so-​perfect English: «Don bwake mah hawt, my achey-​bwakey hawt…»
Here’s the bottom line: Akumal Beach Resort is a comfortable and convenient place to spend your vacation. It is a starting-​level all-​inclusive resort, so some things you’ll love and some you won’t, but you’ll still wave wonderful a time.