Grand Oasis Palm

We traded in our time share to stay a week at this place, and only stayed one night. This place was a total NIGHTMARE! The staff was the worst, and their Lifestyle concierges are a joke. My family is a very basic and simple people and we could not believe the amount of restrictions and rules this place had. Kids out of the pool by 6:00 everyday and adults 8:00 everyday. When we go on vacation we are not on a schedule. The food was horrible, the restaurants close to prepare for the next meal and they leave you with what they call snacks… hot dogs and burgers (and not good by the way). So once again you are on a schedule to make sure you get food and they WILL NOT give extra or make a tweak to any plate i.e. extra guacamole (NO!!), carne aside tacos (NO!!), maraschino cheers (NO!!). The kids pool area is the worst, the floating trampoline my kids were not allowed to use, the rocking climbing floater they also were not allowed to use, the boat with the three slides they were only allowed to use one side. My list of complaints can go on and one. But what I want to emphasize the more on is the customers service, I honesty could not believe the staffs attitude and and they lack of ability to do their job. Every employee I would ask a questions to their response was… «Its not my job and I don’t know who’s job it is» When we would address our concerns and questions to the front desk we were told they could not help us as we need to address them to Life Style concierges, which was never at their desk. At check out it took use over three hours and they would refuse us to check out and give us a check out receipts. NEVER STAY HERE IT WAS THE WORST!!!

If I could I wouldn’t even put a star. I’ve been coming to Cancun for 6 years every year and never ever have I ever experienced the worse customer service ever. To start they charge a daily fee for the safe in the rooms. Then they charge if you want the wifi. We went to the buffet they have and during our 1 ½ hour dinning experience not one waiter came to our table. We had no utensils in our table it took me 30 min to flag one down and even when flagging him down I had to get up and chase him because he was too busy flirting with another guest. Which I really don’t care but give me my fork and knife to eat please. This was all in the first day. The second day, we were having a difficult time getting in our room. The housekeeper was right a couple feet away and we asked if she can assist since we are having trouble and she seems to be able to open doors. She said, «oh I don’t know» I understand for security reasons they cannot open the door to anyone but that comment is not customer service friendly. She could have said something within the lines of oh you can go down stairs and get another key or try to assist in some way. After struggling we finally got the door to open. On our 3^rd day, this just got me laughing at this point. We had no water to shower. Apparently a pipe broke. I kept calling the reception area no one answered. So I went all the way to the lobby. To find out the pipe broke. It would have been nice if maybe they had an employee go and inform the guest vs having your entire lobby filled with guest informing them they have no water. So far this is all I have for now. I still have 6 more days left. Let’s make the best of them and laugh at this adventures stay here in Oasis Palms Cancun

We stayed at the Oasis Palm connected to the Grand so I hope this review is for both resorts. What a disappointing stay. Firstly, I had won the trip and upgraded 2 people for the all-​inclusive ocean view room… we got a standard and were told to call the travel agent; the hotel can’t do anything for us. they wouldn’t let me use their phone to call and I wasn’t going to pay for an international call on my cell so we said eff it, whatever. When we walked into our highway view shitty room, there was a bottle of champagne on the table– so they knew they’d messed up and were «trying to fix it» the other 2 couples we met who had also won the trip and upgraded to all-​inclusive did not receive champagne so that’s how I figured it out.
The resort says 6 restaurants, 4 bars. we stuck to the two buffet places closest to the Sports Bar the majority and went to the «pay extra» tapas place on the last night. The only enjoyable food was the sausage at breakfast, the burgers&fries and at the snack bar, and the tapas place. We were extremely disappointed with the food which was one of the biggest perks of an all-​inclusive. Luckily we drank enough each day/​night to enjoy 4 burgers every day rather than real food. As a matter of fact, on Monday, our first time. we ate at the buffet around 11pm (guess we should’ve known better) and I was sick within 30 minutes. Ick.
The beach: what beach? You mean the man-​made strip of sand that was half covered in rocks and pebbles? Yeah. That about sums it up. There were zero waves. and for a resort holding how many people? 1000? There were only about 20 people in the water at a time. that’s how boring it was.
Now, the reason for my second star. the bar staff. The bartenders were fast, funny, efficient, and super friendly. They did an amazing job keeping up with the flow of people and demand; again– we basically made up for food in the alcohol consumption.
This was our third and final time in Cancun. unless of course I win a trip to Live Aqua or a decent resort. Thanks for nice weather and delicious drinks. The only perks of this trip.

Buffet food was nasty. You would think they would serve a lot more Mexican foods (enchiladas, quesadillas, etc.) but they didn’t. Majority of the staff was not friendly towards Americans (i spoke with other vacationers on site and they concurred).
The wifi is ridiculously priced, $ 30 for 5 days, and on the last day they did rip me off for about half a day.
The rooms are extremely basic, my only issue was it not having a fridge.
The pool was decent, about 4 feet & it has a swim up bar (which is gross, because people never get out). Has a separate pool for 2 – 6 year olds, and then a nice pool for older kids with slides and stuff. Also a kiddie section where you can sign in and leave your kids if you want. I suggest using the grand oasis pool that’s by the other building. It’s bigger, less crowded, better seats, quieter, & pool goes up to 7ft.
The beach was not a beach. It’s man made, so there’s no waves except when the boats come and go. I suggest getting on the bus (10.5 pesos, which is really cheap) and going to the real beach about 5 minutes away.
Overall it was just OKAY. but I would not be returning. Staff was not friendly enough for me, and food wasn’t good enough.

Worst resort I’ve ever stayed at !!! Literally low class, dirty, and Bunchof idiots. I strongly do not recommend. It’s dirty, it stinks like sewer, and staff is unprofessional. Yukkkkk

Fuimos el sábado por un day pass, el hotel muy grande pero muuuuuuy malo empezando por los cuartos, están horribles, chicos, maltratados y siempre hay algo q no sirve (mi cuñada se está quedando ahí y ya la cambiaron de cuarto dos veces porque primero la cama no servía y en el que están ahorita el teléfono no servía)
El desayuno buffet muy escaso y la comida que llegamos a probar no estaba nada rica, no nos gusta desperdiciar comida pero la verdad no nos acabamos lo q nos servimos porque sabía mal.
Pobres pavoreales (peacock) tienen a los pobres animalitos paseándose por todo el hotel y la gente ignorante los maltrata al igual que los niños maleducados no deberían de tenerlos ahí.
El area de mar y alberca es lo único padre, las albercas grandes con el agua perfecta y tienen un acceso a la playa muy bonito se alcanzan a apreciar los cambios de colores del mar y la arena esta suave. Esto fue lo único que nos gustó
Los bares– la variedad de alcohol que tienen es deprimente, yo sé que es todo incluido pero echenle mas ganitas, no tienen Ginebra no tienen más que jimador de tequila no tienen solera y solo tienen dos x de cerveza, la verdad que los precios para los huéspedes es mucho más de lo q el hotel vale para q en tope a todo eso no tengan variedad.
Si, tienen mil restaurantes pero los tres que llegamos a probar muy malos .
No wifi !! A menos que pagaras …
Él day pass es desde las 9 a las 5 por $ 800 pesos. No vale la pena, no vayan a este hotel hay mil mejores y si van con day pass les recomiendo los palace, el sun palace es de puro adulto hermoso hotel, privado, un servicio increíble una variedad enorme de alcohol y es de 9 am a 11pm el day pass

I will be short and sweet. if you are paying for an all inclusive, spend your money somewhere else. we staid at the Grand side during new years and here was our issue list.
Showed up and did not have all rooms correct so 2 beds on grand side & 2 beds on palms. Splitting up the family.
Grand was 10 stories with 2 elevators (stuck on there twice for 5 min & 20 min wait to be rescued) so for 4 days we walked up & down 9 flights.
on 12−31−15 we did not have running water for 5 hours and then had to walk down twice to speak with management about the issue because they would put us on hold and hang up to avoid fixing the issue. this lead us to missing our 1^st dinner.
Food: made you jump through hoops for a reservation at any restaurant & then when we finally did get a reservation (which was originally full) we were one of three tables being served in the whole empty restaurant. the food was good at the resort, but the lack of customer service made this vacation a hassle, & who want to deal with that on a vacation.

Oasis palm hotel
We had a great time here!!! Came on a family vacation, the service is phenomenal, all the people that work there are nice. From the moment you get to the hotel, they greet you, and smile at you. We arrived earlier than our check in time, we where able to go in, and eat while we were waiting, they even took care of our luggage.
This hotel has a lot of restaurants included on the all inclusive, the food is good and they have different food everyday.
This hotel has a lot of activities. They have mariachis, live groups, activities for the kids, fire shows, impersonator shows, and different music.
The open bar is good.
The cons
The bars and the snack area needed more staff members because there was only one person, and you could tell he was trying to do his best to get the orders out. So it took longer.
The cups where they serve you drinks are small like shoot glasses, but you can ask for larger glass.
We had a issue with one of the vendors that sells shows and trips. One of the girls help me out and followed up until the situation was resolved… That was customer service, her name was Leidy.
The rooms are a little outdated but clean, which doesn’t matter, you basically just use the room to sleep and shower. What idiot would go to cancun to just stay in the room?
So dont think about it, book it, and get ready for fun times in the sun

I am going to lay some hard facts on you and if you are CONSIDERING staying this hotel then this is the ONLY real review you need to read. If you have ALREADY stayed at this hotel and you are ANGRY then I’m sorry. I don’t work there, I am just spitting some truth for future-​stayers. Read it all before messaging me angrily. I didn’t make or break your stay. If you dare… read on…
You get what you pay for and in my eyes, all-​inclusive in MEXICO is amazing no matter what. If you are a fancy lady who likes fancy things and fancies herself staying away from crying kids and/​or houskeeping that speaks Spanish (in MEXICO) than you should fancy yourself right out of here!
But if you are NORMAL person who is aware that it’s OKAY to spend a week drinking an excessive amount of strawberry daiquiris despite your big burly-​man status and huge beard, as well as waiting way too long for a buffet, and trying to come up with a creative solution to get all the sand off marble hotel room floors, then COME ON DOWN to the Grand Oasis Palm. The prices are amazing (we went during spring break, booked SUPER far in advance, flew out of Washington D.C., stayed for a week, and booked through a travel agency and paid $ 1,000 altogether/​per person). The was my second time staying at an Oasis brand hotel and I like them because they are affordable. You are ON the beach which is so beautiful it hurts. Open your eyeballs in the morning, open your window and HELLO ocean. You are in a bit of an alcove so maybe if you like the traditional «ocean sounds» and waves that knock you over, you should stay somewhere else. Or buy an «ocean sounds» CD.
Make sure you know that the Oasis Palm has an OASIS PALM building and a GRAND OASIS PALM building. Two different hotels right next to each other. GRAND can go everywhere. PALM cannot. We stayed on the grand side and honestly for one reason only: you have access to the coffee shop. Listen. Do you like those mocha/​frappé/​frappa/​frozen blended coffee drinks with 3,000 calories and too much whipped cream? HELLO, who DOESN’T??? If you stay on the GRAND side, you get them INCLUDED. Hello, you can wake up in the morning, pound 5 of them and then it’s almost lunch time which is basically bar time and then just find a bar and switch to margaritas. You’re welcome.
Do you hate kids? Like you acknowledge their existence but try to stay away from them? THEN VENTURE AWAY! This place is super kid-​friendly. I went with my grandmother, my parents, my husband, my 3-​year-​old son, my 1-​year-​old daughter, and in my husband’s parents. There was something for everyone. And that something is a lounge chair on the beach with cheeseburgers pool-​side daily.
Listen. I know sometimes the wifi doesn’t work and BAHH I need internet access and I PAID for it! Also, I know the housekeeping staff doesn’t always speak English and WAHHH how do I tell them I need more towels? I do also realize that WAHHH the food is very Americanized and I wanted to pay super cheap hotel prices for authentic individually prepared albeit a mass-​buffet-​style Mexican cuisine. Here’s what I have to say to you people: you’re in MEXICO. At a BEAUTIFUL resort. On a BEACH. Somewhere in America (or whatever country you are from) people are at WORK at a DESK eating a COLD can of soup.
You GET what you PAY for. Shell out $ 3,500 per person and you will stay at a phenomenal hotel somewhere in Mexico with your own person pool on your balcony and guy named Pennington that stands around in your room in a suit with a brass tray of nothing, waiting for you to ask for something. THIS is NOT that hotel.
I tried the spa thing where fish eat your legs and it’s kind of odd. I though it was a pedicure, but they don’t do anything with your feet. They literally just put them in water with fish and they eat the dead skin off your legs. Interesting.
I WOULD stay at this hotel 100 times again. It is NOT perfect, true. I just loved that it wasn’t that expensive and there was food, alcohol, a really comfortable bed, hot water in the shower, two pools, and it was on the beach. Boom. All I want in life. I am coming out of this computer right now and speaking to your soul when I say BOOK THIS HOTEL. You are considering it. You have been debating which hotel. You decided, after reading the reviews on TripAdvisor, you’d try Unilocal and you are connecting with this review. The other reviews make you nervous, but you realize this review… yeah…this review is the one. SHE GETS ME. She understands my need for mass-​washed, scratchy pool-​side towels, far-​too-​strong mixed drinks made in a swim-​up bar, and the necessity of gigantic omelets made fresh for me every morning. When you stay here, you will thank me.

This review is for 1 free day my family of 6 received. United Airlines offered my family a very generous offer for flight vouchers and a free night in a all inclusive resort close by if we would take a flight the next day. We agreed. We arrived at the Grand Oasis Palm and were genuinely impressed on cleanliness and the room view. We got two rooms next to each other our rm and one for the kids so that was nice. We immediately went down to check it out. The kids had no problems getting cheeseburgers and nachos while we enjoyed a few drinks. Then we went to a lunch buffet (the one that starts with x) i enjoyed it but the family was so so about it. Then we went swimming at the beach. Water was great the life guard was sleeping. Then we went to the wet bar. A little small and crowded but i always got a drink. The kids played and ate unlimited ice cream. Awesome so far. Then we relaxed and watched the peacocks roaming around and the mariachi band play poolside. Pretty cool. Then dinner. We went to dos luna and again i enjoyed it though a bit small and the wife and older son went to Maki Taco and ate sushi snd drinks. They said the service was amazing! Then bed time around 10ish the resort is somewhat small and loud but that didn’t bother any of us. Beds were super comfortable. Moring time. Breakfast at los Playas, thus one is for the guest who upgraded and well it was on par with the other two. All in all.
Pros…
This place was free…
Surprised we even got the upgraded side to begin with
Two rooms right next to each other
Awesome rooms with views
No problems with food or alcohol or service.
Cons…
Kids room shower broken. Didnt bother to report.
Water ran yellow with a foul smell for a while then cleared up but not the smell. Didnt bother to report.
Again. It was free and for 1 day and we were coming from a week at the Occidental Grand which blows any resort out of the water. We got a buttliad in flight vouchers free transportation and the kids got another day in mexico with a different view. We won!
The wife and i decided if we needed to stay in Cancun. We wouldn’t stay here only because we would want something new and different.

I must say my first impression was the lobby and view of the ocean is amazing. The beach grill was good, and unfortunately one of your best choices for food. The drink choices are very limited. They will only make you a drink off their drink menu, and I am not a fan of sugary blended drinks.
The pools were okay, but the resort area is smaller. The pool bar is too small to get excited about.
The buffet restaurants are nothing to be excited about, either. They are small with limited choices, and not something you can eat all week. If you are looking for an all inclusive resort you can just stay at all week, this is not for you. It is too small and the food is too limited.
The rooms were clean and nice looking. However the blow dryer burnt up, and the room clock didn’t work. The pillows smelled sour, and the water was brown. Unfortunately we didn’t realize the water was bad until it was too late. Do not drink the water here!!!
Before we stayed here, we stayed at the Occidental Grand Xcaret. Their water was fine, and food was awesome.
The waiters are super rude at the regular restaurants. The restaurants that were only for grand upgraded guests treated you much nicer. I liked the Maki Taco restaurant. Their food was good, and they actually make you any drink you want. None of the other restaurants would.
My advice, if you are staying more than a few days, you should look for a better all inclusive resort.
Overall, we had fun and it wasn’t a terrible experience. We aren’t super picky, and we only stayed one night.

So they told us all the oasis hotels are connected and we can visit any of them. Not true. I never write bad things but the service with oasis is really bad. We came into a oasis, they made us go back to our hotel and get a pass for any services. No one wanted to help or be nice enough to help

This is the worst resort and the serices sucks. The elevators got stuck all the time and i had to walk up to the 4^th floor every time. The water falls in front of resort is all green and smells. The A/​C in the lobby never worked since day one they had to open all doors to let air in. This resort was not cheap and claimed a 4 star not even close. I would rather stay a motel 6 if i had a choice. The whole entire resort needs to be upgraded the HAD THE TIME SHARE DEPARTMENT SUSPENDED i wonder why. The employees serice aucks as well NOT FRIENDLY AT ALL. The inly place we loved at this resort to eat was The White Box I hive them 5 start for food and friendly service. The rest of the resort aucks i would never go back and they wanted to charge you for everything. My advise dont go there and waste your money nor time.

Very nice resort and welcoming staff. The rooms are standard unless you pay to upgrade, but if you can get an ocean view its very difficult to complain. The restaurants that are included in the «all inclusive» package are alright. Again, you get what you pay for. It’s worth upgrading at least one night to experience one of the higher end restaurants. Overall the value of this hotel is great and if you are on a budget, this is a great place to stay without sacrificing quality.

DONT DO IT! HOLIDAY FROM HELL!!! My husband and I and 6 other friends
had stayed at the Grand Oasis (apparently it’s 4 star) and it was the worst experience
We have ever had at a hotel I honestly don’t know where to start from!!!
— 2 of my friends went to check in they had flown straight from Australia to LA then Cancun with minimal sleep the oasis hotel could not find them on the booking system and claimed my friends had cancelled which they didn’t and has been paid for. we had gone through 5 staff members to sort it out and neither of them were helpful so after 3 hrs they had to find another hotel to stay for the night the following day they got back to the oasis and after another 3 hours and 4 staff they wanted my friends to pay again for the night finally a staff member had figured it out that the Oasis had spelt one of the guest name incorrect.
— it’s a very noisy hotel you can here footsteps and echoes very loudly
— the hotel was flooded our rooms were flooded and they did nothing about it I had to use towels and blankets to stop the water going in but didn’t work
–our toilets flooded you can not flush toilet paper in the toilet we had to get a maintenance to come 4 times to unblock the toilet.
— you can not call the reception as the phone line is always busy
— unlimited food and alcohol ?? Worst food we have eaten we couldn’t eat at the hotel anymore it was disgusting and we all
Got tummy pains and the runs. the alcohol they serve you free is cheap stuff or watered down.
— wifi and a safe you have to pay extra for. The wifi is shocking at the hotel and very very slow if it worked.
–staff are not helpful
And most can not speak English which was very hard to even ask for towels. We even spoke to other guest and saying the same thing about the hotel everyone was miserable.
We will NEVER come back here even if We won a free ticket. We had 3 nights left at the oasis but we preferred to loose money we paid for those nights and went else where in a 5 star resort.

If i could give zero stars i would. Or negative 5…
My friends and i had the WORST experience here. Do NOT waste your money or be fooled by the all inclusive promises because the food is mediocre at best, and drinks taste as strong as a slurpee from ⁷⁄₁₁. Never even saw the night club or fun activity they listed.
Originally we were not booked to stay here. Never book through group on because you don’t know if you’ll actually have a room. The Grand Oasis has a chain of resorts in Cancun which we thoroughly researched and decided on the adults only option with much nicer restaurants and rooms. And no kids running around splashing, screaming, and crying. Can’t beat that!
Or so we thought. When we arrive at the Grand Oasis Sens, the one we booked, we’re told upon check in that there are no rooms available for us because they overbooked. (not our problem!) You would be amazed at the amount of remorse, accommodation, and empathy we got– ZERO. THE CUSTOMER SERVICE WAS HORRIBLE! imagine our patience after a long morning and a 7am flight from DC… we were ready to kick back, take a nap, and wait for the rest of our friends.
And this was only the start to a stressful vacation. We arrived at 11am, can’t check in for our room because they’re telling us they over booked, now they’re moving us to the Grand Oasis PALM that we didn’t want! The rooms are crappy and it was not adult centered entertainment and amenities. Babies crying and splashing us with water as we attempt to tan on the beach was not our plans of a girls weekend in Cancun for my best friends birthday. After we get tired of arguing with the young man at the concierge we just take our wristbands for all inclusive access (we knew we were guaranteed these but they made it seem like some form of compensation for our inconvenience). We laid on the beach with our luggage because we had to wait a few more hours for a room! Ideally we would have liked to stay at the resort with all of the restaurants, outdoor activity, and beautiful rooms but instead we were moved to GRAND OASIS PALM where we were treated even worse.
The two resorts are nowhere near each other so we spent so much extra time and money $ 20 each way just to get from Sens (where we wanted to spend our time) to Palm where we were forced to sleep. Once again, not our problem but when we requested free transportation back and forth they couldn’t even offer that. What he did offer was an «upgraded» room with ocean view and free wifi (we only got an ocean view after complaining and requesting the move. The showers do a funny temperature jump that can burn you if you’re not careful, i told them but they also didn’t care about that. Wifi between four people one device at a time, no bueno)
The supervisor at Grand Oasis Palm was very rude and did not explain anything to us about our rooms. On the last day she threatened to charge us for not bringing back the box key thing for the safe which was on the safe in the room. This is something she NEVER told us to do and we didn’t even use the safe! I couldn’t even remove the key. It was awful. The hotel staff wouldn’t even give us clean towels… it was a nightmare. Oh and the mini bar isn’t free either like they make it seem in the descriptions.
Also, beware of the excursions they sell you at Grand Oasis Palm. I paid $ 110 to jet ski and parasail and we asked if we were going to be on the beach or the lagoon where the crocodiles were. They lied and told us the beach side, sure enough we were in shady lagoon water scared to fall in it!
This was the trip from hell for a number of reasons but primarily thanks to the Grand Oasis chain. Never, and i mean never, book your resort through Groupon. Initially they told us we were moved because of some problem with air conditioning but i think it was all the group ons who didn’t pay full price that got moved. they over booked, collected our money, then shipped us out to a cheaper resort of lesser quality. I will be seeking my refund because we DID NOT get what we paid for. Not even the group on price. We paid for the Sens which costs more than Palm and will be requesting our refund. I hope i spared you all the trouble, just don’t put yourself through the stress if you want to enjoy your vacation. Use a travel agent, pay more money.

Oasis loves you is the tagline of this resort, but I found out after a week that not only do they not love you, they don’t even really like you that much. I made a mistake to stay at this resort. There were so many things that went wrong here that I won’t talk about the little stuff, like 2 conditioners in my room all week, let’s focus on the big stuff like the lifeguard who reads the newspaper on his chair or the fight in the lobby the night we got there.
Upon arrival we were given a room with 1 bed for a family of 4… The management explained that they were full and his was all that was available. It’s funny because a few groups later they started telling people they were going to bus them to other resorts because they were literally out of rooms, that’s when the fight started. We eventually got a cot and a crib in the room, so despite not having any floor space, we could make do.
At this resort there is only 1 place to get beach towels, about mid way through our stay the beach towel hut ran out of towels… you read that correctly: the towel booth at the resort ran out of towels… This is a beach resort and they ran out of towels! They were out of towels for 2 days!!! Are you really still going to read on?
It’s 11:00 am and you’re sitting by the pool craving nachos, you would think that at a «4 star» resort. Can you get a waiter to bring you some? Nope… Just head over to the snack bar and wait 45 minutes in line for a hand full of chips and a squeeze of cheese from a machine. It’s funny because if it was self serve there would be no line, like at the ice cream machine that was broken ³⁄₇ days. This resort tries so hard to provide service with staff that don’t care at all, I kinda feel bad for them.
The buffet experience was similar to the snack bar, there is almost always a line. You want rice and beans for dinner? No problem, have fun waiting 20 minutes in line just to get a plate. The only way to effectively not have to wait in line is to go to one of the ‘no reservations’ a la carte restaurants right when they open.
The last major thing I want to touch on is the elevators. We stayed on the grand side, which is supposed to be the nice and more expensive side of the resort. There are only 2 small elevators. We stayed on floor 6 of 10, the only way to get a spot on the elevator was to push the up button, ride it to the top and then ride it back down again. It never failed to be full by the time it got down to 6. It didn’t help that the staff (who had a dedicated service elevator) would ride the elevator with carts.
The wifi at this resort is advertised as «works throughout the resort», but on day 1 it was not working in my room so I went to the concierge to see about getting my issues fixed and was told that the wifi only works in the lobby… not exactly as advertised and definitely not worth the $ 50 per week per device if you have to walk down to the lobby to check your email.
Overall this resort is a mess. I will never even consider staying at another oasis resort

Recently stayed at the Oasis Palm (not Grand, which is the adjacent building). Facilities were fantastic. The difference between Grand Oasis and Oasis is that certain nicer restaurants are not part of the all inclusive. But you’re free to roam at both hotels.
Staff was excellent and very helpful. They gave us a hospitality room at the Spa to shower on the day of checkout (we were out on an excursion for the whole day) and access to all facilities/​food/​drinks until our pickup at 9pm. The site was immaculate, crews of staff constantly cleaning. The hotel had access to a long stretch of beach with a large protected swimming area. Just nearby is the ship Captain Hook, a party boat that sails off every night, very pretty to watch from the resort beach.
Now, the food — it was excellent! The buffets were full of choices, all delicious. Made to order options were available at all meals. Most eateries had great views and great service. The taco cart was the best!!! The drinks were as expected for all inclusive.
The rooms are outdated and could use an upgrade. The beds were uncomfortable. The beach towels seems to always be running out. But these drawbacks were minor compared to all the great things there. I would go again, but would not book via VacationExpress, which is another story.

Im very surprised to see all of the bad reviews. I almost didn’t book our trip at the Oasis Palms because of all these bad reviews. But me and my wife decided to book since it was right at our budget for a last minute get away. Let me start off by saying this resort is very clean the staff spends of countless hours a day cleaning it up picking up any trash and the. At night they clean the pool areas good. The rooms are decent size and very clean. The maids were great and if i had the do not disturb sign on they didn’t knock but instead would ask me if they say me outside if I wanted my room clean. There are a few different buffets/​restaurants in the resort which are almost all included in the all inclusive package. The food was great and warm and they had a wide variety of different types of food. My favorite were the fish tacos at La Bamba restaurant. The staff of great and are there to serve your every need. The beach does tend to get crowded but we had no trouble finding a spot. They offer a lot of different entertainment during the day and at night and they go to great lengths to decorate for events they have. They won me and my wife over and when ever we decided to come back I am going to book here again. Don“t judge this place by past reviews give them a chance and they will wow you. Especially the food staff great people!

Good value for the cost of this all-​inclusive.
The food is decent which aligns with the cost of the hotel: good, but not high quality. The restaurant staff consistently provided excellent service for my family with or without a tip. Grand Oasis Palm is part of complex that includes the Oasis Palm Beach. An all-​inclusive at the Grand Oasis Palm includes access to the Oasis Palm Beach restaurants, but an all-​inclusive at the Oasis Palm Beach only includes access to that one hotel. The Grand Oasis Palm has better quality and less crowded restaurants so I recommend paying a little more to stay at the Grand Oasis Palm.
The beach is beautiful like most in Cancun. It is not very deep so the number of chairs available is limited. Common practice is to lay a beach towel at a favorite location early morning to save it for when you are ready to visit the beach. There are no waves except small ones when an occasional boat passes outside of the swim area. The water depth increases very gradually thoroughly the swim area. This makes the beach ideal for small children.
The rooms were fine and look like the images that I reviewed on several booking sites. Housekeeping did a fine job of cleaning and restocking. The tap water is not good so we were thankful for the complimentary water bottles in the room to drink and brush our teeth. If you wash or rinse your swimwear in the shower it will have a light sour smell after it dries. Internet access is an extra charge per device not per room. There is a safe in the room that can be rented for $ 7 USD/​day (as of December 2014). It is fairly large where it held our 15 in. laptop, three kindle tablets, an iPad, and other valuables.
The elevator system is poor. While checking in I asked about booking a room on a low floor because several reviewers recommended this because of the slow elevators. I was told that those reviews were from a time before the elevators made maintenance done to them. The slow elevators has nothing to do with maintenance. The slow elevators are because a decision was made before the hotel was built to install two small elevators. The hotel is now stuck with small elevators and that cannot be easily changed. The two elevators measure about 5 ft x 6 ft so at best eight people can crowd into one elevator. During a busy time of day the capacity of the two small elevators means there is a line to get to your room. The rooms above the 5^th floor have a reasonable view of the hotel strip above the surrounding buildings, but you may have to wait up to ten minutes for the elevator. The lower floors make using the stairs a better option.
The greeters at the bottom of the elevator and around the lobby is aggressive about offering a tour of the complex. The goal is not to orient you to the resort, it is to escort you to a presentation about committing to a package of future stays at the hotel. It takes a lot of saying ‘no’ to avoid giving up 1 – 2 hours of your vacation for something that may be of little value to you. They stop bothering you after you look like you have been there for a few days.
A cab from the airport was about $ 25 USD so use this as a guide to booking transportation from airport to the hotel. You can pay significantly higher rates through vacation booking services. We booked through a link from the Cancun airport website to have someone at the airport with our name on a sign and not be lead away by someone selling time shares or other services.
I visited a bank before the trip and withdrew a bundle of US one dollar bills that was the equivalent of $ 10/​day. This is very helpful to have a dollar bill readily available for the tip-​driven service throughout all of the Cancun area. We exchanged cash at a local bank and the hotel instead of an ATM or exchanging money at the airport. ATM fees are expensive for US based cards and the airport is a federal zone so the exchange rate is low. I used a credit card without foreign transaction fees so I cannot speak to the extra cost associated with credit card purchases.
Beware that you need to use the entire hotel name when searching for information about the Grand Oasis Palm. The words Oasis and Palm are used as part of the name of many other hotels in the area. Knowing to use the correct hotel name, Grand Oasis Palm, will also avoid confusion with Taxi and bus drivers when in Cancun. We used our hotel bracelet to show the correct name of our hotel for a taxi driver who took us to the wrong hotel early in our vacation. That ended up being a very funny experience for all of us in the taxi. Be careful that any excursion with a hotel pick up is booked using the correct hotel. One of our excursions was booked from the wrong hotel resulting in quite a hassle to resolve.
Our stay in Cancun was very relaxing and enjoyable at the Grand Oasis Palm.

Si bien la cadena Oasis Hoteles se ha considerado como oficialmente springbreak, este hotel aun se ocupa de las familias, la zona se presta por eso fue pensado en que la mayoría de las familias se hospedaran en este complejo, está ubicado muy cerca del Teatro de Cancún y de la zona donde se divide el mar con la laguna.
Este hotel cuenta con un kids club excelente para dejar a tus pequeños al cuidado mientras por un ratito tomas el sol, la playa es muy bonita, todavía es considerada como de las más tranquilas y perfectas para los menores ya sabemos que quiere nadar todo el tiempo así que se aprovechó ese tema con el hotel. Muchas de las familias que visitan el hotel quedan sorprendidas ya que ha habido varias remodelaciones tanto en el hotel como para la zona todo con tal de complacer a los huéspedes, los precios son para todos los bolsillos y la vista hermosa siempre la tendrás así que amanece cada día con una vista al mar.

El Grand Oasis Palm es un hotel cercano a uno de los iconos de la ciudad: el puente Calinda. Este hotel de categoría cuatro estrellas me parece es uno de los mejores en la conjunción de tres elementos: precio, ubicación y calidad.
Por un lado es un hotel bastante económico y accesible en tarifas a diferencia de otros. Por el otro, se ubica a la mitad del camino entre el centro de la ciudad y el corazón de la zona hotelera donde se concentran los antros y restaurantes así como el centro de convenciones. Y para finalizar tiene una buena calidad, no es la mejor pero el precio lo vale.
Lo único que no es muy de mi agrado es que las instalaciones ya se ven algo desgastadas, tiene sus años en la ciudad y el estilo y diseño de los cubre camas y eso no es muy de mi agrado. Por el resto está bien para quien viene por primera vez a Cancún o quien busca un poco de relajación por un día.

Este hotel es uno de los hoteles más visitados por «springbreakers» o semanasanteros, traducido al español. Hace no mucho, hace aproximadamente tres semanas, fui a un entrenamiento en la sala de conferencias de dicho hotel y déjenme decirles que no esperen lujo máximo, pero las decoraciones y el ambiente en general estaba fascinante. El entrenamiento incluía comida, así que nos llevaron al restaurante de huéspedes. La comida del primer día y la del segundo mejor, y así hasta la última. Cada día cambiaba por completo el menú, ofreciéndole al huésped mucha mayor variedad. Luego hay hoteles en el que la comida es la misma día, tras día y eso llega ser irritante.
El hotel, en tamaño es reducido, pero lo compensa mucho con todas actividades. Cuando pasé por la alberca estaban unos jóvenes de animación jugando waterpolo con los huéspedes. Y también cuentan con lo que parecía ser un club para niños. Oasis Palm es un hotel muy completo para alguien que le gusta relajarse y entretenerse.

What an incredible hotel! I stayed here from July 2−7^th and had an amazing time. I stayed in a master suite on the 5^th floor with astonishing views of the Caribbean. Highly recommend you to upgrade since the room is twice bigger and the beds are a lot more comfortable!
If you decide to stay at the Oasis hotel, stay at the Grand Oasis and not the next door Oasis Palm as it is the 5 star hotel that gives you access to both of the hotels pools, restaurants and bars! Also, make sure you do All-​Inclusive because it is WORTH IT! Sure, the food in Mexico is cheap, but it makes it that much more convenient to have everything at your leisure. Also, the food is really good and the service is impeccable! Everyone is extremely nice and will pretty much do anything you ask for! I recommend making dinner reservations at the concierge (before 9am) but if you forget to, you have 3 buffets to chose from and an ample amount of great food at each one!
The location of this hotel is perfect. It’s right next to the R1 bus and the ferry that takes you to Isla Mujeres is just a 7 minute walk. Also, this place is right next to Xcarat and the Pirates of Caribbean ship! Of you’re going to Playa Del Carmen DO NOT take a cab ($ 70 each way) and take the R1 bus to the Playa Del Carmen express bus (central downtown station). It’s super east, clean, convenient and only $ 4 each way! Ask the concierge for any other tips as they are all extremely friendly, knowledgable and super nice!
Also, the night time activities are a lot of fun at this hotel. They range from a fire show to karaōke. Great job staff!