Alamo

Just returned after an 11 day rental from Alamo at Cancun International Airport. Car pickup was comparable to most US rentals with full agreement to reservation rates. All car rentals in Mexico require liability insurance at a rate of about $ 15 US per day so it was no surprise. The usual timeshare sales attempts are common and the Alamo office was no exception. In this case another couple sharing the car agreed to sit through one of the timeshare ‘breakfasts’ and were given coupons for a free car rental.
The car was a relatively low mileage VW that had no operational problems.
Returning the car was a very pleasant surprise in that there was absolutely no problem with the free rental coupons. The staff were very courteous and efficient. I waited to be sure the credit was applied to my credit card before writing this review.
I would certainly rent again from Alamo at the airport.

Ok after reading the reviews and experiencing this Alamo for myself … people need to chill out. Yes it was slightly inefficient, the wait was a little longer than it should be, the workers seemed a bit disorganized, they charge you an arm and a leg for insurance, taxes and fees, etc.
What else did you expect? I came into this knowing that the priceline quote was going to be no where near the actual price. How did I know that? (a) because of Unilocalers; (b) having been to other countries, I know that foreigners get charged ALOT for insurance; © this is Mexico, where the whole point is to overcharge foreigners thereby making some money.
Maybe my experience was better because I speak spanish fluently or maybe it was better because i tipped everyone that helped me well (from the shuttle driver to the person that showed me the car). I feel so embarrassed reading some of these reviews as it makes Americans sound like spoiled brats. Guess what? you can’t expect everywhere to do things just the way they are done in America.
I will say that I was actually very impressed by their asking me to fill out a survey based on my experience. At least that shows that they are willing to do things to try and improve their operation — which is clearly only for foreigners.
So with all this praise, why only 3 stars? Well, this was, after all, Alamo and not the fanciest of fancy car rental companies. My car exterior was dirty and, since it rained, i brought it back in better condition. Besides that, my rental was a success. And, for those that asked, I have already checked to make sure that the crazy high credit card hold was reversed and I was only actually charged for the $ 280 it cost for a 3 day rental.

This location is not an Alamo location. Although it has the name, there is no association with the company. It is an independent operation. Because it independent operation they can make whatever rules they want. They will insist on you buying their expensive insurance which will invalidate your credit card insurance. They will also insist you sign a form acknowledging that they can charge your credit card without a signature for any amount that they choose. They also at their discretion can decide whether there is any damage to a vehicle. Be very cautious with this. You can tell them that signing your form invalidates your own insurance. This is a typical scam in Mexican car renting situations. Be aware going in that your price will triple Upon arrival. All of the other comments that reviewers have left are valid.

One of the worst rental experiences ever. First, nobody was at the terminal office, so we waited quite a while for transport to the offsite facility, where a huge line was waiting for service. They use long paper forms that take forever to complete. Despite a swarm of employees, the process was disorganized and chaotic. As mentioned by everyone else, there is a surprise requirement for insurance, as US insurance is not effective in Mexico (apparently). It took over 1 hour to get our car, which was serviceable, but with several dents and scratches. I wish I had checked Unilocal before choosing Alamo in Cancun.

We do not recommend going forward with a rental with this service provider. When you look online, the rate is amazing, but there is a $ 15.00 a day required basic insurance coverage cost that is not outlined online. After you spend a great deal of time waiting, they try to get you into a time share visit and also remind you that you should tip the runners. The staff was disorganized and getting out and returning the car were nothing short of frustrating. If you do rent, factor in extra time to return you car as it is difficult to get someone’s attention. Even after all is said and done, you don’t feel that comfortable giving your credit card to these folks.
Finally, we were told there was ¾ of a tank of gas. There was only a half and we had to add more gas at our own personal expense. We did bring it to their attention, but they just played dumb and changed the subject to «how was your trip».

Terrible experience all around. The existing reviews from other Unilocalers are representative of my experience too.
They’re slow, inefficient and as a result the overall customer experience is extremely poor. Pickup from Terminal 2 at CUN was slow (took about 30 minutes for the shuttle van to arrive — and only after 2 phone calls to put pressure on them).
Paperwork and the check-​in counter is slow and unorganized. The workers maintaining the car don’t seem to communicate with their counter colleagues which results in confusion over which car customers should be receiving. We waited nearly an hour for our car partly because they gave the wrong car to another customer who then drove off and were forced to find another car to wash, clean etc before presenting it to us.
The return process was equally terrible. I was in one queue for nearly 30 minutes only to be rudely told «I’m not helping you, I’m going on break now» when I reached the front of the line. The proper thing to do would have been to direct customers that your queue was closing at a specific time and encourage them to form up in other lines.
It’s just not worth it — find another car rental service and you’ll save yourself an hour+ each time you rent/​drop off your vehicle.

STAY AWAY! DON’T EVEN CONSIDER THIS SCAM BUSINESS. Got a package deal with car through United Airlines and I knew that taxes ($ 25.00) we due and that we would need insurance. Without saying anything she just ran my card for $ 800.00 for insurance for 12 days! Told her no way and asked her to refund the card which she replied to — I cant I already ran the transaction. Told her to out right cancel my reservation completely or I will call the card company a chargeback the full transaction. Went next door to Enterprise and got a car with insurance for 12 days for $ 375.00. STAY AWAY FROM THE CROOKS AT ALAMO.

Wish I had thought to check this out on Unilocal before booking!
WORST car rental experience ever, and I rent cars on a fairly regular basis in the US. Baptiste’s review from January 2015 is spot on. Alamo quotes you a very cheap base rate through their website or a 3^rd party website like
to get you in the door, and the actual cost is significantly greater. Once I took the shuttle to the off-​airport location, the line was incredibly long and slow-​moving. It took at least 45 minutes to complete the process. The worst part was being misled into thinking the prepaid fuel tank was the only fuel purchase option. When I directly asked if that was my only option, the desk agent lied to my face and said I had to prepay a full tank. When I called Alamo customer service upon my return, they said that although this information was not true & they apologized, there was nothing they could do because the local office refused to refund any of the amount. DO NOT RENT FROM THIS LOCATION. Spend the extra $ 5 a day and use a better car rental service in Cancun. You’ll be glad you did.

DO NOT RENT THROUGH ALAMO. Quoted $ 300 US, ended up paying over $ 600 US for a tired/​cheapest chevy and the worse service ever (not even a centralized lock on the car)…they are paid on commission so will rip you off. Additional driver, no more of the car type you reserve so they force you to upgrade, charge you 3 times the price of gas when you’re bringing it back with ¹⁄₁₆^th of the tank used. Contacted them 4 times during my stay and after, they are just not doing anything. On top of that we got ripped off at a gas station with a very common scam and would have appreciated to be warned by a rental car company of the country where it happened. BE CAREFUL!

Although the staff is very efficient and friendly once you start to do the paperwork you find out if that a ripoff this agency is. I made my reservation
online and signed up for a holiday special rate for a mid size car at a bargain $ 89.00 for 7 day and would add extra loss-​damage insurance at the airport when I picked up the car. It was an outrageous $ 35.00 a day. When he went on to explain stipulation in the agreement there was a clause that stated that I would receive the vehicle with a full tank of gas and could return it empty and they would automatically a $ 50.00 to the charges. Even if I returns the car totally empty it would only cost about $ 30 to fill up the tank. I was able to rewrite that section so I would bring back the car with a full tank with no extra charge. They also will try to charge you $ 15.00 if you have sand on the floor. I have been going done to that area a d renting g cars from Avis, Budget, Hertz, etc. and have always been offered to bring back the car with a full tank for no extra charges, extra insurance is about about $ 25.00 a day and no other agency tries to charge to vacuum out what ever amount of sand or dirt you have picked up along the way.
What should have cost me about $ 275.00 plus tax ended up costing almost $ 350.00. Alamo in Cancun never again.