Best Day Travel

Booked transportation to and from the airport with BD through the orbitz website for myself and another group arriving the following day. They were friendly and efficient in both our rides to and from the airport. My brother and sister came in the day after us and I began to get nervous that they hadn’t arrived yet. I talked to the BD booth at our hotel (GranCaribe) he instantly made two phone calls confirmed their flight was on time and that they had just walked out to the van– within 10 minutes they were arriving at the hotel. Great customer service! We later booked ALL of our excursions with best day outside of the Gran Caribe between the beach and the big pool with Sophie. I really feel like we got a great day on all of it. It came out to $ 1300 USD for a whole week of activities for 5 people. I expected it to be MUCH higher so I was very pleased. We did the BOB scooter, scuba diving, parasailing, fly boarding, swimming with dolphins and the water park. She showed us a package in which we could pick activities to help save us some money. I would book through them in a heart beat.

Recently went to Cancun with my family, and used Best Day for airport transportation (to and from the hotel). Initially I was turned off by the long line to catch the shuttle at the airport (seemed like everyone at the airport was being transported by them), but they quickly transported us to our hotel. On our way back to the airport as I was getting off of the shuttle I noticed I forgot my backpack at the hotel, the driver quickly called someone and next thing I know another driver transported my backpack to the airport. I was so grateful, drivers were very friendly and I will definitely use them again.

Great experience with the drivers to the hotel and back to the airport. Representatives at the Viva Wyndham hotel no where to be found. Had to call the supervisor in charged stating that they are supposedly by appointment only. Who was also not very friendly. Yet, their times says 8am — 5pm when they supposedly have 2 reps. Won’t be using them again.

I was a little scare booking with best day because some of the reviews were so negative , I don’t know why they given best day bad reviews I just booked a hotel in Cancun with transportation and I give them an A+ they pick us up on time drop one time it was excellent and the service was great I didn’t have a problem in the hotel everything was the same way I purchase it. Definitely the next time I will book with them to

I would have given it a poor rating but the tour guides were so great. We booked our tour thru Best Day Travel which is a good choice. There are reliable and have good business practices. We drove the boats to the National Park and snorkeled which was truly amazing. The guides went into the water and showed us different fish and coral. The bad part is there were strong currents and choppy seas and the boats would stall out and have to be re-​started, never in any danger just old worn out boats and motors. Tour was called a Jungle Tour but not really any jungle just some mangroves but I would do this trip again but with another marina

If I could give no star I would. Our lousy experience started at the airport. Their stand is alllllllll the way at the end of the line and they had one person checking vouchers so of course I waited 35 mins just to check in. Then I stood another 15 mins off to the side not knowing which one of the vans I would be going on. Very chaotic and unorganized. I looked around and it seemed like all the other travel companies had it together. After we finally got on our way the van was poorly air conditioned but the driver thankfully was fast and friendly. Stayed at the Riu palace in Cancun and Amado sold us several excursions and nightclub experiences. First off everything is over priced they nickel and dime you for EVERYTHING! The price doesn’t include transportation which duh how else are we supposed to get there and they misrepresent the quality of tours and experiences. After dropping $ 129 on xcaret we had to pay another $ 20 for transportation. I looked it up online and the website was cheaper AND offers promo codes.
On our way to xcaret the bus broke down in the jungle and we were stuck on the side of the road for hours! No refund or reimbursement at all! Don’t believe them when they sell you nightclub passes. Amado told us we would have vip bottle service with a table at The City nightclub. When we got there everyone apparently gets a table… A standing table, back in the states bottle service means a sit down table and I’m still waiting for our bottle, there were no bottles. All I got was watered down drinks. I asked for victor and spike like Amado told me to but no one knew who they were. And Daddy Os was no better. Crowded and hot! Not even open bar. We paid $ 60 for the city and $ 30usd for Daddy O mind you there were 16 of us. When I went to complain the supervisor Jorge told my friends to write a letter. Dude I’m from California I’ll go right down to Expedia corporate and complain and shame on RIU hotels for allowing scam artists to operate in their lobby. Do your own research and know that their description of services is exaggerated and phony.

Used them for a shuttle to and from the airport as well as used our representative, Luz, in our hotel to book more activities and she was great. Highly recommend.

We booked a trip from Playa Del Carmen to Tulum for a half day. It was supposed to be 8:00 — 2:30. We were told it would be a 50 minute bus ride each way. We ended up being the first group picked up and spent the next hour picking up people at different resorts before we started the 50 minute drive to the ruins. On the way back the same thing happened and we were the last group to be dropped off. In total we spent over 4 hours in a bus, more time than we spent actually in the ruins/​at the beach. We got back over an hour late.
The «tour» in the Tulum ruins was really boring.
To top it off the tour was pretty overpriced. $ 75 per person for the bus ride and entrance. No snacks were provided but they did give us cold water bottles.
My advice would be to get a private taxi to Tulum — it gets you there and back MUCH quicker and you can go at your own pace without having to listen to a tour guide. Live and learn.
On a sidenote, we had also booked a parasailing tour with B&D that ended up getting cancelled due to weather conditions which is not their fault at all. They said they would reimburse the money and it’s been 5 days and I have still yet to see the money back in my account.

Take a taxi or use a different shuttle service.
We booked our Cancun vacation through Travelocity which included Round Trip shuttle to/​from the airport/​hotel. When we arrived at the Cancun airport we were passed around to several different people. After twice being told it would only be 15 minutes more we were on our way after about forty minutes. I was not disappointed at all given the airport was busy.
However, the night before our flight back we called to confirm our shuttle from the hotel to our airport. They claimed they had no record of our reservation so they transferred us to Travelocity who also could not help.
We took a taxi the next day at less than half the price with no reservation required. We are now trying to get a refund of our return shuttle, but after over 90 minutes on the phone, mostly on hold, neither Best Day nor Travelocity have been helpful or concerned indicating it’s now past the travel day.
Our advice: Use a Taxi!

Good shuttle service from the airport from Cancun to Playa de Carmen. Friendly drivers, clean vehicles, and relatively efficient. Our other family members arranged excursions with them and enjoyed them. Would use them again on another trip.

If I could I would give them a negative 10. I booked thru Costco and didn’t know that best day would be handling our transfers to hotel. If I would have known I wouldn’t have booked with them. Here’s my problem with them I landed in cancun with no problem. I headed towards the people handling the transfers. I saw that best day was our rep. «Oh shit». That’s the first thing that went thru my mind. Dealt with them before. But that’s a different story. We walked up to the counter and asked about our transfer. They told us that our two kids were not on the their list. So they were deciding how much to charge us. Cmon does it really take 20 min to decide. Btw. My kids are 7 & 9. So I go ask a taxi how much it cost to go to my hotel. I asked so I wouldn’t get screwed. A hustler knows a hustler. And I knew that’s what they were doing. So I come back to the counter and they were upset cause I asked and told me that they weren’t going to take us and told me to just go with the taxi refusing to take us. WTF. Are you guys serious. Fine I went with the taxi. 900 pesos. Isn’t that a great way to start my vacation. As soon as I get home I will also complain with Costco. Never again will I deal with them. Id rather not go anywhere if they are involved in my travels. So travelers BEWARE.

The best day team at dreams sands resort and spa are the most dishonest people i met in my travel! We booked our shuttle with them! They were on time same for the return. However, for organized excursions, they will trick you to get you to buy a product by offering things and once you pay they tell you that that can’t be done!
We bought an excursion, they said they will give us coupons for the aquarium in cancun and sea trek in excaret! We got excited and said ok will do that! We told them that we are leaving in 2 days, so we asked if we can use our coupons before doing our trip, one of the guys acted like talking to a manager on the phone and said yes they can! Once my husband paid the fees, the guy hang up and said sorry you cant use the coupons!!! That is misleading and dishonest! People out there never buy packages from them!!! We left from the booth and they started laughing … Very disrespectful!!! I was planning to file a complaint against them with their company! But i guess an honest review will do them right!
Never buy excursions from them!

La mejor opción para viajar. Meses sin intereses, múltiples destinos. Tours, traslados, una buena logística, atención personalizada, puntos viajeros y muchas promociones.

Excelente agencia de viajes, tiene excelente atención al cliente. Los precios son buenos sobre todo en paquetes.

Una de las mejores compañías para reservar cualquier vuelo, hotel o vacaciones completas, ofrecen muchas promociones además de dinámicas y concursos vía redes sociales para ganar viajes y vuelos.
Es lo más sencillo si quieres dejar de perder tiempo buscando dónde reservar el mejor hotel o el más económico, o ajustado a tus necesidades, así como los vuelos. Tienen a todo un ejército de operadores en call center que siempre están dispuestos a atenderte sin importar la hora.
En cuanto a las oficinas, el trato es muy amable desde tu llegada, lo que me encantó fue la onda de Star Wars Day por todas sus instalaciones, se encargan de atender mucho al equipo de trabajo y sobre todo les ofrecen buenas prestaciones. No nada más les exigen sino también los apapachan y consienten con distintos regalitos o incentivos como eventos especiales.

We used the shuttle service to and from the port –from the airport. Booked on line. Had no problems. Worked as expected

Total incompetence.
Landed in cancun, headed to the BD stand and handed them the transfer vouchers they emailed me. They could not find the reservation for 35 minutes. The van was dirty and at the first stop the driver gave our bags to another customer!
We were forced to meet the BD agent at 9am the next morning. We requested a later appointment but we’re told there were no other appointments. We found out later this was a lie.
We arrived at 9am to receive our airport transfer voucher. Again they could not find our reservation. This time it took 50 minutes.
I will never use this joke of a company again!

We stayed at Grand Bahia Principe Tulum. I booked a roundtrip shuttle from the airport to our resort through Travelocity. They were excellent. They were also at our hotel everyday and we could book our excursions through them. We booked Xel-​ha and it was incredible, reasonably priced through Best Day. If you have a choice definitely choose them. You will not be disappointed.

Excelente agencia de viajes, tienen meses sin intereses con todas las tarjetas de credito. Los precios son buenos sobre todo en paquetes hotel + avion. Es bueno estar pendientes por que en ocaciones sacan campañas donde regalan cupones equivalentes hasta la totalidad de tu compra.

Worst experience of my life. Our 45 minute ride from the airport to resort took THREE HOURS thanks to the genius staff at BD Travel. At the airport they had no idea where we were headed. I had to tell 3 different people, wait in 2 different lines and after half an hour wait in the direct sunlight, was shuttled up and down the coastline for 3 hours. Our driver had us within 2 minutes of our resort on the first attempt and then suddenly realized that «your resort was the first one back next to the airport, we have to go back». We questioned this and asked him if he was sure even showing him photos of our hotel and the address. He would not look at what we were trying to show him and was sure in his thought and took us 45 minutes back to town. We arrived at the hotel he said was ours and to no surprise, it wasn’t! They advised us that our resort was 45 minutes back where we just came from! Our driver tried placing calls to 4 or 5 of his coworkers after our demanding he remedy their complete screw up. No one would answer his calls or do anything to help, those who did answer all blaming someone or something else. This was the first day of our honeymoon and we had just flown nearly 7 hours on a day that started at 3:00am. By the time we arrived at our resort, we missed our dinner reservation, the concierge was closed and the travel agent was closed. We then had to burn half a day on the next day trying to regroup and plan the rest of the trip which we should have been able to take care of the night we arrived. BD Travel was so unprofessional it blew our minds. The driver said it was his 3^rd day and probably his last. BD Travel ruined the first night of our honeymoon which we will never get back. Thankfully our resort was a complete stand up organization who tried their best to make the rest of our night as good as it could still be. They told us several guests have complained of similar bad experiences with BD as well. I’d rather sleep every night for the rest of my life in a bed of broken glass and rusty needles than get back into BD Travel vehicle. AVOID THEM!!!

Smartest thing I have ever done.
When booking a high end resort hotel in Cancun on Expedia I was surprised they didn’t have a shuttle service to and from the hotel. To my surprise a prompt for BD Travel popped up. Knowing nothing about this, but hearing over and over that you don’t want to take a taxi in Mexico, I went ahead and booked two round trip tickets to and from our hotel.
Honestly, I was a little scared about the word «shuttle.» This could either be a really crummy gross sandy bus, or a really nice air conditioned motor coach. Turns out, it was an immaculately clean mid size bus with air conditioning and very friendly service.
Now let’s back up — when we got through customs we were completely bumrushed. These shuttle companies were literally grabbing us! They tried to take the papers out of our hands and trick us into thinking we were on their shuttle. It was the most insane 5 – 10 min walk of my life. We laughed afterwards like wow, THANK GOD we booked in advance. We saw the sign for BD travel, followed the yellow brick road and poof there they were with all of our hotel information ready to go. Smooth sailing.
Once we arrived at the hotel we got an appt time to pick up our return ticket from the BD Travel desk. (They have a hub inside multiple hotels) They printed it with all of our information and the return trip was just as easy.
I was thankful that when booking our trip I wasn’t in a «find the best deal» kind of mood. I just booked the first thing that popped up and this was it. Around $ 50 per person round trip but SO worth it based on convenience and ease. Highly recommend!

We booked them to transfer to and from the airport and they were FANTASTIC! Luis was our driver from the airport to hotel. He was fun and full of good information and free beer!
Our pick-​up guy was right on time, very polite and courteous. I would absolutely use them again!

This company is a rip off. I paid for a round trip pick up and drop off now two years in a row. Last year I was supposed to call and reserve my pick up time although I made the arrangements online. There was a miscommunication, perhaps cause I called and the reps on the phone don’t speak English and I was put on hold for nearly an hour. Luckily when I got off the ferry I saw a Best Day van and the driver took me anyway. This year, when I boarded from the airport they told me the same thing, that I would have to call and arrange the pick up time 1 – 2 days before I needed it although I added my itinerary details for my flight home online. I’m coming from Isla Mujeres and the earliest I can get to the other side of the ferry is 6am. They refused to pick me up cause I can’t be there earlier. It was canceled and I had paid a round trip ticket for one way trip plus a taxi! Thanks for nothing. They have no interest in returning you back to the airport. Also, their website is garbage and I’ve heard of a lot of people arriving to their bay at the airport thinking they have paid for a ride when they’ve only paid for a ferry ticket. The website won’t allow you to include both items (ride plus ferry to Isla) in your cart. Best to purchase the ferry ticket at the ferry. Have a nice trip!

We used Best Day (BD Travel) twice, both on our Cancun vacations. The first time was booked through Costco. The second time, I went online and arranged for round trip shuttle transport from CUN to our resort. I also booked a tour to Tulum from them.
I found their drivers punctual and safe. They all wear a uniform with BD Travel on it so you can pick them out easily.
One area for improvement would be for them to give you the return trip info immediately. Instead, they request that you confirm in at your hotel with their local BD Travel Rep. I thought it was just a trick for them to push tours to you, but apparently not — they had a different pickup time for me vs. what I requested online. Good thing I double checked with United again, after which they gave me the return shuttle ticket with the correct pickup time.
BTW — if you have to call United or any other airline — Mexico blocks calls to the 1 – 800 numbers to the USA. Therefore I called the Mexican United number. Google is your friend here. They put you on hold a while but the rep does speak English and was very helpful!

Si conozco esta empresa es porque trabajé ahí 2 años. Esta es la agencia de viajes más grande de Latinoamérica, abarca de todo, si buscas tours, ellos los manejan todos, traslados, te llevan a donde quieras, hospedaje, manejan prácticamente todos los hoteles, no solamente de la Riviera Maya, del Mundo, buscas vuelos, manejan las mejores opciones. Hasta hace 1 año aproximadamente, también tenía los hoteles de «casa», que eran del dueño, pero a raíz de su fallecimiento se vendieron los hoteles.
Algo que siempre he admirado es como surgió Best Day, y contaba su fundador, Fernando García Zalvidea (QEPD), que un día se le acercaron unos turistas gringos pidiéndole que los llevara a Tulum, pero que no quería pagar el típico tour, que quería algo más de confianza y que no le midieran el tiempo, etc.
Los llevo en su coche con una hielera en la cajuela llena de cerveza y refresco, pasaron todo el día enseñándoles el lugar, como si se tratara de amigos, el resultado fue que el gringo insistió en pagarles y dijo que había pasado el mejor día de su vida (the best day of my life), y así fue como surgió el nombre y el sueño de un negocio, que se convirtió en la agencia más importante de Latinoamérica.