Blueway Car Rental

Went here to rent a van with my family for the day. Initially I met Mario on the boat over to Cozumel and he was very pleasant and convinced us to rent from here. Everything went fine initially, however upon returning the vehicle things went very bad. Another employee was there who refused to give his name when we returned and he grabbed the keys out of my fathers hand when we parked and demanded to check the fuel as soon as we parked. We obliged and went to wait for him in the office as he did. He came in running to the office and came right up into my fathers face and said we were lower fuel than we started with despite fueling up right before bringing the van back. We questioned this and checked the fuel gauge and it was at the same ¹⁄₁₆ as when we received it. When we asked the employee to call Mario about this as he did the initial inspection he refused and became irate and told my father he was going to be arrested and put in jail if we did not pay him immediately in cash for the fuel. Rather than having to get into a fight with this very aggressive employee and ruin our vacation by getting the police involved we gave him several dollars. We did not receive a receipt for the fuel from the employee who probably does this to everyone who rents from here.

AVOID LIKE THE PLAGUE !!
DON’T EVEN THINK ABOUT RENTING FROM THEM !!
Their website meets minimal standards.
But don’t be fooled. We rented a vehicle for about 10 days in March, 2011. The Blueway shuttle van picked us up at Cancun airport, and they are located close by. We waited more time than promised for the shuttle after we called from the airport, but that’s no big deal.
The daily price for the car was inexpensive (less than $ 20) but the problem was the insurance. U.S. insurance typically does not cover you in south Mexico. From memory, it was $ 16 per day for liability insurance, and about $ 19 per day for comprehensive. With the comprehensive being only about $ 3 more per day than just liability, we opted for that. Then they tell us that you have to pay the $ 16 PLUS the $ 19 per day. WHAT? That tripled the cost of the car rental. And the insurance deductible on the vehicle in case of loss was some ridiculous amount like $ 2,000 or $ 3,000. I do remember thinking the vehicle was barely worth the deductible amount. We insisted on seeing the actual vehicle and it was an old piece of crap. It was dark already and we were tired from travelling so we didn’t want to walk away. We took the car with liability only. The wait and the transaction at their office took over an hour; there was way more difficulty than I have described.
Several days later, miles further south, I discovered that in the commotion over the rental, I had not received my driver’s license back when they took it to photocopy. When we returned the car, I asked for my driver’s license. They said they didn’t have it and would not have kept it. I said: «why would I ask you for it if I didn’t think you have it, what would that achieve? You do have it, or you’ve sold it already.»
So there you go. I don’t want to sound vengeful, but I don’t want anyone else to experience the like because a car rental is an important thing, especially in Mexico. Most visitors are scared to even drive in Mexico.
In my research for this First Review, including locating their current address and info, I found other horror stories regarding Blueway. Worse stories than mine, with vehicle breakdowns, insurance problems, company claims of vehicle damage upon return, and a mysterious theft. I’m not kidding: stay away! I recall the saying: revenge is a dish best served ice cold. I think I trash only about one or two percent of companies I review, so I don’t take it lightly.
When we next visited Cancun five months later, we of course rented from a better company and everything went smoothly with a decent vehicle. If I can recall the company name I will review it.