Entertainment Plus

We used USA Transfers for our airport transfer from Cancun airport to our resort an hour away. Jesus Morales was our driver. He was an excellent driver and gave us a lot of info on our way to the hotel. The price was $ 130.00 roundtrip for two to Secrets Akumal.
We booked a private excursion through Entertainment Plus (same company as USA Transfers) and requested Jesus as our driver. Did the Tulum and Coba trip. Was a great time.
Our drive back to the airport with another gentlemen, the youngest driver of the company. Forgot his name. But very professional and personable as well.
Would highly recommend this company. Very professional. Quick to respond to your emails.

This was our second time using this company for airport transfer and the service was impeccable. We were greeted at the airport shortly after arrival and taken to our driver. As soon as we approached him, he provided great service and he gave us recommendations on the area, which proved to be very valuable.
Upon return, again great service, felt safe and comfortable.
See you soon! :)

The most important thing is I HAD A CREDIT CARD FRAUD DUE TO THEM! Also I had 3 transfers and I was disappointed in 2. We were literally ripped off, and to think I trusted a company with such good reviews!
I don’t plan on using them at all after this first time. I was still going to recommend them and suggest to watch out for tricks. But when I saw my bank statement, I am against using Entertain Plus now.
LONG VERSION:
******either their system is bad and someone hacked in, or it is their employees. I never used my credit card in Cancun, yet I had unknown charges from there. I could deal with bad service, but I DO NOT TOLERATE FRAUDULENT ACTIVITIES******
1. Transfer from airport to hotel. The greeter and driver gave great service! Started off great and we tipped them well.
2. Transfer from hotel to eco park. Our driver came on time, but we asked him to wait a bit because our breakfast came longer than expected. He gave a little attitude and frustration (I figured later he acted that way so that we’d feel bad to give him more tips. If we came an hour early or late, he’d still have to wait at the park until we left. There was no harm to him with us being a bit late.) What was worse is the tipping. On the EP website, it stated we «could» tip $ 1 or $ 2. We were gonna tip $ 20 when he took us back, but we felt bad and tipped an extra $ 7 for the ride there, and was going to tip him the $ 20 still for the ride back. Rudely accepting the money, he said «really man» and some other comments. We were astonished… that made me not want to tip him on the ride back. But we did even though he gave no good service. The way he talked to us seemed forceful and with.attitude.
3. Transfer from hotel to airport. The driver «seemed» nice honestly. But we were dropped at the wrong terminal and did not know. We were obviously traveling internationally and to give it off we were not Hispanic, but he left us there. Then these two other men acting as if they were doing us a favor said that we had to pay $ 35 for a bus to take us to the other terminal… It was fishy. Because they kept lowering the price so we would go and we saw them split the money. It happened to another couple that came before us too, so I’m sure it’s safe to say that EP or transportation in Cancun usually do this.
You’ve been warned!

Except for LOREDO!!! Loredo is the best tour driver! But We waited at the Airport for 15 mins for a prepaid & Reserved ride because a female employee was flirting with a guy. She said ‚“Your driver will be here in 10 mins”. Guess What?- He was there the whole time!!! — This female employee was inconsiderate and I asked the Owner to contact me but He did NOT.

We used Entertainment Plus to book all of our excursions while we were in Cancun.
5 stars for the airport to hotel transportation. We paid $ 65 dollars for round trip travel for 4 people in the Cancun area. Our hotel offered transportation for $ 85 so we got a better deal with Entertainment Plus. Also, our van was ready within minutes when we arrived at the airport, and they were on time in picking us up on the day we were headed back to the airport. The van was clean and comfortable while the drivers were very nice.
5 stars for the Rio Secreto excursion. Our driver was on time and picked us up in a van to drive us to Rio Secreto. The trip took about an hour each way and our guide was very nice and allowed us to take a nap during the drive.
3 stars for the Chichen Itza excursion. We booked through Entertainment Plus but I am not sure if they passed us off to another company. My friend who used Entertainment Plus said they went to Chichen Itza in a van, however we went in a giant tour bus. The bus was late in picking us up, and I thought the whole outing could have been planned better. Also, I did not like how they didn’t follow the itinerary that was stated on the website. We were supposed to go to Chichen Itza first before swimming at a cenote but I did not like how they did the cenote first. We also did not eat till 2pm. Everyone was starving by then since we had been picked up at 7am and had been on the bus for a long time already. Basically, we only spent about 60 – 90 mins at Chichen Itza but we were out from 715am-​1030pm. The drive seriously was about 3.5−4 hrs each way. We also spent 45 minutes at some tourist «rest stop» which was basically just a souvenir stand that I thought was a huge waste of time.

I have used this company twice already in Cancun. I booked everything on-​line. I paid $ 55 for a round-​trip transfer from the airport to the hotel and back ($ 55 is good for up to three people). When you arrive and walk down a hallway with tons of people offering free rides (and sucker you into going on a 90 min timeshare presentation) you walk outside and find a driver who is waiting for you. No hassles what so ever. The 4 different drivers that I have had we’re all very friendly and for those of you that don’t speak English, they are very fluent in it. I highly recommend this company and look forward to use it again on my yearly Cancun trips!