Hyatt Ziva Cancun

Excellence all around! Everything from the moment we pulled up to the hotel to the moment we left was PERFECT! (with the exception of me missing my flight which was my own fault-​.-)
Hyatt Ziva is an all inclusive resort within the hotel strip of Cancun which I believe was recently remodeled and/​or renamed?
Our shuttle got to the hotel where security verified our names and their doormen gave us fresh towels to clean our hands and proceed to carry our luggages to the check-​in counter where we were handed glasses of cucumber drinks, but not before I got a glimpse of the breathtaking pool/​ocean view.
ROOMS: Rooms were clean and well maintained, but always super cold. I got an oceanview room with two beds. Each room has it’s own patio with a lounger, a fully stocked fridge with junk food and drinks, as well as a mini couch inside. Plenty of room for everyone!
FOOD: We tried eating at Every Single Restaurant… lol! And we did, minus one. My favorites were French upscale dining at La Bastille, which is adults only, El Mercado, a buffet that changes their menu items daily, and Lorenzo’s Italian food. They also offer menus made for kids. For dessert, I pretty much visited Pasteles, the ice cream and candy buffet on a nightly basis… their almond ice cream is to die for-​.- and they also serve alcohol ice cream!
If you want, they also have teppanyakis, chinese food, and Habaneros, a mexican diner next to the beach.
BEACH/​POOLS: PLENTY of loungers and cabanas to go around… there are hay shacks on the beach if you want to lounge there, or even hang by the fire pits at night. I believe there are 3 pools total, one of them in the adults only building located on the resort. Towels are clean and plentiful around the swimming areas.
ACTIVITIES: There are performances at night sometimes and bands playing music, then there is the dolphin bay where you can see dolphins occasionally swimming around (The smell is gross is some areas though…). Typical beach activities include snorkeling, paddling, volleyball in the pool, etc.
KIDS: they have a kid’s club which is open til 9 pm daily and free. They not only feed your kid, but they have a mini water park which is safe and constantly monitored.
SERVICE: EVERYONE at the resort was outstanding. They were courteous and polite even when passing by in the hallways. My favorite was Jesus at El Mercado… he was super nice and friendly and always recognized us whenever we ate there.
I know for a fact that I wouldn’t hesitate to come back for another stay ;)

Love it here!!!
Food is great, service great, grounds are beautiful, room is great.
I can’t explain how much I love it here.

The Hyatt Ziva is the newest resort in Cancun formerly the Dreams the entire property has been renovated. The resort is beautiful which is expected at any ocean front resort but the staff here was incredible. I have stayed in many all inclusive resorts and Ziva was the best hands down.
We choose a single bedroom with a swim up pool on our patio for our room. The swim up pool was awesome. After a long day of shopping or site seeing we didn’t need to hump it all the way to one of the many pools and look for a spot to sit, we just opened up our patio door and jumped in. Lounge chairs are already set up in the pool and the patio also came with a two normal chairs and a sofa as well. Everyday a worker would come by and collect used beach towels from the private pool and replace them with fresh towels. Our room came with a mini fridge stocked with soda and beer along with snacks like Oreo cookies, chips and candy. BTW every room is at least ocean view at this resort. Our rooms were cleaned and restocked twice per day once during the day and once in the evening. There was nothing outstanding about the rooms themselves but they were comfortable.
The weakest link to any all inclusive is normally the food. I have stayed at Riu, Grand Palladium, Beach Palace and Blue Bay properties and none of them came close to the food quality here. The best feature of Ziva restaurants is that they are first come first serve, no waking up early and standing in line to make reservations! Here is a brief description of the eateries on site:
Moongate: serves Teppanyaki or just plain old asian food. The show is mediocre at best with the food being average as well. You can skip the show and just order food as well.
Tradewinds: serves breakfast in the morning and converts to the steakhouse at night. We pretty much ordered every steak possible here with our favorites being the Ribeye, Flank Steak and Sea Bass. The food here was top notch.
Bastille: serves French food adults only, this place was bad just like everybody claims. Our pork chop was flavored great but cooked into cardboard. The salmon and lobster entrée was also over cooked and the lobster was like some sort of processed roll-​yuck. On the bright side the soup and bread were very good. My wife’s chocolate soufflé was cold and had a texture like rubber. I don’t know what happened at this place but they need to hire new cooks here.
Habenero’s serves tacos and ceviche beachside. We tried several tacos and appetizers with the best being the steak tacos. Guacamole was also outstanding here and the frozen mojitos were a nice twist.
²⁴⁄₇ a snack shop open ²⁴⁄₇ for late night cravings stocked with bread, cheese, meats, salads and a few hot food items.
Lorenzos; serves Italian for lunch and dinner. This was the best place to eat a nice lunch. All of the pastas were very good. The calamari and scallops here were off da hook.
Chevy’s: a Johnny Rockets type place serving burgers and shakes. We didn’t care for the burger patties as they tasted like pre-​formed frozen burgers but you can pretty much order them any way you can think of.
El Mercado: the buffet serves breakfast, lunch and dinner. We only popped in here a few times but the one time after the Bastille dinner disaster we came in here and they were having a Brazilian Steakhouse theme night complete with meats carved at your table. That night there was also sea bass, scallops, mahi mahi and octopus grilled to order!
Tres Cervezas; the sports bar serves chicken wings and bar snacks. The wings are small but were tasty and come in about 10 different varieties. Great place to hang out watch sports and shoot pool.
The Cofffee House: yes Ziva has its own Java house! We hit this place up several times a day my fave was the coconut ice mocha
Pastilles: a desert shop with chocolate fountain, cakes, cupcakes, truffles, ice cream and large assortment of candy so much fun!
The staff at Ziva topped off the whole wonderful stay. The positive friendly attitudes were constant throughout the resort and really made this a five star stay for us.

What a great experience I had recently at Hyatt Ziva!
This new resort is beautiful with great amenities but they are still working out a few kinks.
Rooms are very nice, and many of the the restaurants and bars evoke a posh, premium feeling as if you are actually dining at a fancy restaurant somewhere in a nice city. There is even a nice rooftop bar with an infinity pool overlooking the entire property and the beach.
Everything is very well maintained and clean. No bed bugs! If you jump in the pool, you don’t stink like death a few hours later after toweling off (ie no Great Wolf Lodge BO … Sorry Poconos).
After a rain, employees are furiously scrubbing the wet floor like nba ball boys sopping up wet spots on the basketball court.
On the flip side, the outdoor marble floors get really slippery when wet. I never got the sense I was going to fall on my butt at other resorts that I had here. Not many carpets or mats, even at door entry ways. I almost slipped entering the hotel lobby after a rain. That’s weird. Instead of a team of baseball rain out scrubbers, why not make the property inherently more safe? During a windy rain storm, outdoor furniture was sliding around in an unsafe way that could seriously injure people.
The toilet paper holders, while pretty, constantly fall off or the roll of paper they hold fall off when you pull for paper.
The bathroom lights are controlled on the outside of the room and there is a motion sensor in the suite but not the bathroom. Numerous times I’ve had the lights in the bathroom go off while I was in there heeding mother nature. Very annoying!
Employees overall are pretty friendly but some are great and others aren’t. A few have a bit of an edge and don’t smile!
Having stayed at the Royal Cancun last year, I can say employees there were all very sweet and friendly. I’m pretty sure it isn’t just my memory messing with me because I wrote a Unilocal review when I got back.
Back to the good: I’ve never had as good food at an all inclusive as I had at Ziva. Cue Samuel L. Jackson talking about coffee in Pulp Fiction. They serve some serious gourmet stuff!
Tradewinds is better than many restaurants I’ve been to, nevermind all inclusive chow stations. Breakfast — the eggs Benedict and chicken crepes are too good. Dinner — the sautéed and grilled octopus were so tender. T-​bone steak is a must have — delicious both times I ordered it.
For many of the restaurants at Ziva, but especially Tradewinds, a common theme was that dishes have a mild but tasty flavor. Instead of relying on heavy seasoning they manage to cook up delicious, unique sauces. .
The result was lots of good tasting dishes that weren’t too salty.
I remember on my prior trips to the Caribbean, be it Puerto Rico, DR, and Cancun salty food was the norm, both on and off the resort. This was a welcome change.
The raw tuna appetizer with wasabi sauce at Tradewinds was a salty exception but for good reason and it was also delicious and fresh.
Smoked salmon was all over the place at this resort and tasted great, especially at Tradewinds.
The French resto had excellent food as well as a great ambiance with décor that could pass for an upscale stand-​alone.
I ordered Coq au vin. Very delicious tender chicken marinated in red wine sauce. It’s amazing how good cooking can turn simple ingredients into a great meal.
Moon Palace is the hibachi restaurant. The show was great — very entertaining, better than anything I’ve seen at other hibachi places, but the food (while good) was not on par with the rest of Ziva. Salty and the steak was overcooked. Chicken was under marinated and not tender. The fried rice was excellent though.
Drinks were hit or miss depending on the bartender. They do have good liquors though including Grey goose, Johnny Walker red, crown royal, Ketel one, etc. We learned to tell them how strong or sweet we want a drink and that helped a bit.
Same with the coffee shop too — great place with good quality coffee beans and tasty pastries. A legitimate Starbucks atmosphere but ordering the same drink can taste very different depending on the barista.
The kidz club was awesome. My son enjoyed going there. They have an outdoor pool with a cool slide and water play, video games, and I even saw a live magician show was going on there one day. I was impressed that the teachers travel with the kids to bring them to eat in a group and change their clothes. There was a very cool piñata/​kids night festival the kidz club staff put on with all the kids at the resort welcome to hit a piñata and get candy.
Check in at the hotel took a long time and the guy who helped us check in wasn’t the friendliest. A nice surprise for check out was that there was a desk at our tower lobby where we were able to do a very quick check out instead of waiting on line for a long time at the front desk area.

What a wonderful resort! Absolutely beautiful and such friendly staff. The resort is decorated perfectly, very modern décor. Would stay here again in a heart beat!

I absolutely loved my stay. Service was good. Amenity was awesome and everything else was just super nice. They had a lot of restaurants too but i just felt like other resorts had better food. (Ziva had much more variety but the food tasted okayyy.)
For some reason, there werent that many ppl at the hotel even though i stayed during the memorial wknd. I prefer less crowded resort so it felt more private and special for us.
The beach and pool was beyond 5 stars as well as the atmosphere of this resort! I would love ro come back here again.

We came here for our honeymoon and it started off a little rough… Let me preface by saying that we got married in Las Vegas and everything seemed to go wrong! Our flight was 8 hrs delayed, because of that we didn’t get to have our joint bachelor/​bachelorette party, our room was downgraded because they had flood damage due to severe weather and on our wedding day it poured! Our wedding was outside!!! So we moved it inside and got on with our lives!!! I was so looking forward to coming on our honeymoon and we called Hyatt directly to book our room. We wanted to spoil ourselves and get the adult only turquoise master suite with the semi private swim up suite. We payed $ 729 a night for this room. When we arrived we were told that we had a master suite in the turquoise tower but not a swim up. I was heartbroken and looked at my reservation and saw that the woman from the Hyatt booked the wrong room. I was so looking forward to our own private pool. Moving forward, because we were in the turquoise tower we had unlimited use of the exclusive adult only rooftop pool on the 3^rd floor and also unlimited use of the spa amenities. Steam room, sauna, cold plunge and jacuzzis. The pool was beautiful! The prettiest view for sure! The drinks are top shelf and made to perfection. There was one staff member in particular who was in charge of making sure that only guests with tower access were let in. His name was Roberto and he made sure we were happy at all times!!! When he wasn’t there, the pool was no longer private. Everyone would come in and waive their friends up… That was the day that we decided to stay at the other pool near trade winds. The spa was relaxing. My husband and I both got massages and they were amazing!!! Aurora was my massage therapist and she was the best! Very strong but comfortable. The food was temperamental. Here’s what we loved.
For breakfast
Trade winds and the buffet. Both are restaurants that you can get your food made to order. We are very American so we liked that. The service was perfect in both! Also the coffee shop was good for espresso drinks and pastries if you want something light.
Snack– the 24hr was good sometimes… You really never go hungry though so we rarely needed a snack!
Lunch– Chevys, or try to get food at the pool. They bring out grills and make burgers, tacos, paella or other tasty treats. Convenient when you are laying out!
Dinner, trade winds steak house was very good. We went 3 times in our 7 day stay! The glazed walnut salad and potatoes were yummy. If you get a steak order it a little less done then you usually would. They tend to overcook meat a bit here.
The French restaurant was exquisite and fancy! Men wear close toed shoes and dress nice. The Asian restaurant was cool and the hibachi chefs are amazing to watch! So much more talented then ones I’ve seen in the states! It was fun to watch… The food was a little different. We didn’t sit at the hibachi counter though and the food was different there. Probably should’ve done that instead but the service was great! We didn’t love the Italian restaurant and I heard that the buffet was great for dinner as well. If you need snacks other than what’s in your room go to the market outside of the hotel. A bag of Doritos was $ 12 American dollars in the shop inside the hotel! Bring $ 1 bills. We are tippers if we get great service and they are so appreciative! You don’t have to tip but I would encourage it. They remember you and take very good care of you. $ 2-​$ 3 is sufficient and $ 5 if they spoil you rotten!!! But no one has change. We brought all large bills not knowing and wished we would’ve brought $ 100-​$ 200 in $ 1 bills for tipping and the flea market where prices are negotiable for souvenirs. They have a show at 8:30 every night which is always fun to watch. We had an amazing stay and it was well worth the money. We will be back!!!

I had a lot of expectation after seeing a lot of good reviews and rumor and mine was all broken down with the worst experience. After I checked in, I expected to make a phone call to request room service given the fact that this is all inclusive service hotel and when I dial 0 to request room service, no one was answering. I personally made a phone call to help desk to ask them to check my phone status. I had to simply call them three times, no body was properly addressing my issue. It took simply 1 hr to have someone here to work on this issue, very much frustrating, no point of making reservation to this all inclusive hotel if you can’t simply use the phone without proper address from management.
Thank you, God. After the long wait of 1 hr,
Finally one maintenance guy came and explained that it was an error caused by the office, they will fix that in about 5 minutes but he never apologized regarding the inconvenience and frustration. He simply walked away with this short answer.
As a platinum member of Hyatt and diamond member of Hilton, I would not recommend anybody to Hyatt any more and am more than happy to tell my friends about the worst experience I ever had in my hotel stay. Thank u for listening.

Where to start?!
Walking through the entryway at the Hyatt Ziva Cancun was absolutely breath taking. The gorgeous property and the ocean view make for the ultimate arrival experience. Tack on the iced beverages at the front desk and you’ll feel delightfully bougie.
Given my status with the company, I was upgraded to an Ocean View with a ZIVA VIP wristband. I was told that throughout my stay this wristband would lead to better treatment and benefits, but I never really felt that except for not being questioned coming back on to the property late at night.
Our room was on the small side for 4 people, but I didn’t care much as I wasn’t planning to spend much time in the room anyway. I was surprised with the smell of the dolphin pool just outside of my room. Horrible! Would have loved to see the dolphins a few weeks later.
We first checked out Habernos for our first Mexican meal. The food was very good but the service was surprisingly relatively slow. Margarita after margarita after margarita and I felt nothing. Probably little to no alcohol in the drinks.
We tried the various dining options on property and everything was good not fabulous or anything. The Asian restaurant was not very authentic at all. I wish I had the chance to try the hibachi. But my chicken stir fry dish was satisfying. The American restaurant was good too. Note that the milkshakes are rather… funky. I’d pass. We had the onion rings, and the build your own hot dogs.
As for the exclusive tower-​only infinity pool: I was pretty disappointed with the amount of people who were able to sneak up there. The view was absolutely gorgeous and I took some great photos. But there were spring breakers up there being a little rowdy but nothing I couldn’t handle. I quickly came to realize that the drinks made up there were much stronger than those made elsewhere on property. The margaritas gave me a good buzz.
The only thing that left a VERY bad taste in my mouth was leaving the resort. We arranged through the hotel for a taxi service with a flat rate. Instead of a usual taxi, a black car pulled up and we were instructed to get into the vehicle. Looking back on it, this was a very bad idea. When we arrived to the destination, the driver started asking for more money and we started questioning his legitimacy he took what money he could get and sped away. Basically we feel as if someone from the hotel called a friend and we were a victim of basically jitney taxi service. I plan to take this up with the hotel directly.
Verdict: A very lovely hotel in Cancun. I would definitely come back.

I just came back from cancun. I gave this resort 5 stars!!! The food are yummy, the staffs are super nice. I really wish i can go back asap :) great experience at the hyatt ziva :)

After reading an incredibly disturbing review about the hotel we had booked for my birthday, I was stressed and overwhelmed trying to navigate the enormous amount of all inclusive in Cancun. Thankfully, many of the hotels we were looking at were completely booked. Why am I thankful for this? Because it led us to Hyatt Ziva Cancun, a gem that’s just opened to the public this January.
Hyatt did an amazing job giving this resort a re-​fresh. Since there are so many aspects to think about with an all inclusive, I’ve listed out the highlights below.
Location:
This hotel is situated on a beautiful piece of property, with two beaches, one on each side.
The beaches were great. the water comes right up to the pool area on one side, and is further from the pool on the other. I love this because it allows you to find the space that suits you best.
With three pool areas, one for adults only, this is true of the pools as well. I loved the ability to go to a quiet side or a louder side and to escape the kiddos if I needed to. Again, keyword: OPTIONS!
Rooms:
We stayed in the towers that have jacuzzi tubs on the balcony. The first thing I did when we arrived was jump in the tub for a bubble bath. The view is incredible!
The room blew me away. At an all inclusive I was not expecting the room to do this. The design is modern and makes great use of storage. I like to unpack my things and this room had a ton of closet space and drawers for me to do so.
Food:
I am quite spoiled in the bay area so I don’t get my hopes up for great food when I travel. I was pleasantly surprised. There are a handful of places to eat, some more casual than others, some for families and one for adults only.
— Habeneros: we loved coming here for lunch, open until 5 and great view of the water. Arguably the best food we had; ceviche and tacos were great. I enjoyed swinging on the bar swings.
— Lorenzo’s: Italian that didn’t really hit the mark.
— Breakfast buffet was great for variety and an excellent view
— Tradewinds: great for breakfast and dinner. New American food done really well. We were here for Valentines day and they made a point to make it a special meal.
— Moongate: Fun hibachi grill but food was just ok. Service was also just ok.
— La Bastille: French and adults only. Great service and good food. Great wine list.
We avoided Chevys as it was filled with children.
Everyone we engaged with at the hotel was helpful and so nice. It’s very clear that they aim to climb the trip advisor ladder and already at #8 which is very impressive for a hotel this age.
I generally only take one trip a year and I am so glad we adjusted our plans to come here. I would come back again.

My boyfriend (now fiancé) and I stayed at Hyatt Ziva Cancun from February 12^th– February 15^th. Let me just start by saying the resort is ABSOLUTELY beautiful. I mean it is LITERALLY breath taking. The property is very well maintained with impeccable landscaping. When you check in your are greeted and offered a cool towel before being escorted into the check in area. Here you offered a drink and allowed to go through the check in process. We were escorted around the property and taken to our room. At this point our trip was amazing. By our 2^nd day here things would go terribly WRONG.
While on the beach I was bitten by some type of bug. I did not notice being bitten as I was in no pain and didnt notice that I had received a bite. 3 hours later I noticed that both of my legs had started to swell. My boyfriend and I decided to take a walk down to the OXXO (convenience store). By the time we made it back my legs were literally on FIRE. I was worried, but I thought that perhaps the mosquitos had a little bit of a feast at my expense. I decided to lie down and rest in hopes that the swelling would go down. I slept for about an hour before I was awoken by a terrible burning sensation. When I looked down my thighs were more than twice their normal size. I was terrified! I immediately called the front desk. They told me to come to the front desk. When I finally made it to the front desk (I wasnt able to walk quickly) I explained what happened to the front desk clerks. They looked at each other then at me and started to speak to each other in spanish. One of the clerks looked back at me and said «I can call a doctor, but it will be $ 160 US dollars.» I said «will they be able to help me?» He replied «I dont know. It will cost $ 160 for them to look at you.» He turns to his coworkers and starts speaking in spanish again. (mind you, I had absolutely no problem with paying to see a doctor as I was extremely concerned with my health and well being at that time. I was more concerned with the way they were clearly disregarding my feelings by talking amongst themselves versus answering the questions I was asking). After a 2 minute conversation I walk away and call my boyfriend and ask him to bring me benadryl. I sit down in the chair next to the clerks desk. They continue in front of me speaking in spanish, laughing, and joking with each other. By this time I am literally in tears from the pain and the lack of concern for my health. My boyfriend finally arrives with the benadryl and I am literally trying to down the whole bottle to make the pain stop. Luckily for me it made me drowsy immediately which made me forget about the pain I was in. By the time I woke up my legs were no longer burning, but the swelling was still there. I was a bit relieved, but totally disgusted at the fact that HYATT didnt even bother to have one of their clerks check to make sure everything was ok the next day (or the 2 days following the incident). They had no concern for my health or well being as a guest at their hotel. This incident has taught me to avoid HYATT properties at all cost. As an avid traveler I do not appreciate being treated the way I was treated at the HYATT in Cancun. I would encourage other travelers to consider this when planning for your next vacation. Particularly those with children (as this is a family resort). What if your child got sick during your stay? I do not feel confident that HYATT cares enough about its visitors beyond the amount of money we are spending.
Room Tip: Do not stay here if you value your health and that of your children
UPDATE: I received a call from Ziva’s customer service manager apologizing, but he in no way offered to compensate me for my awful trip. I basically paid a ton of money to have my trip ruined by something that could have been handled much differently. And to make things worse he kept telling me how he had been through the same thing before. I found that similar to pouring salt on an open wound. AVOID THIS RESORT if you value your vacation and your health.

Hyatt Ziva is a hotel, resort that others need to follow. It’s common areas, restaurants, rooms and most important it’s people have set the bar very high. The staff must be given the highest compliments and to whoever trained them because they are outstanding in every way. The only thing they couldn’t control was the weather! That was the only downside to our trip. We loved staying here and would not hesitate to return. Oh and one more thing: I loved seeing, «Z» emblazed on the glass doors to my room and elsewhere. Bravo. Bravissimo!

Hyatt Ziva makes a great first impression, but the devil is in the details.
My wife and I took our first trip to Cancun, and stayed at Hyatt Ziva from ¹⁄₁₆ to 1÷23÷16. The property is gorgeous. Being driven up the driveway, we were impressed by the architecture and the row of miniature waterfalls. Once the car stopped, attendants took our bags, and we were treated to an amazing view of a beautiful and huge pool, centrally located the next floor down, several piers, and a small but attractive beach.
The wind is ridiculous, in general, but in particular near the taco/​ceviche bar, Habaneros (try the pulpo), which is just off a beach. I’m sure constructing that place in an unused corner seemed like a good idea, but the practical aspect of this is that sand can get in your food, conversations are disrupted, and it seems about 10 degrees colder than it is in reality.
The service is very showy, but not very thoughtful. By that, I mean they’ve trained everyone on staff to make a gesture where they put their right hand on their left breast, and look down, often saying «My pleasure» in the process. However, my wife and I liked to play a game we called «Room Service Roulette» — because they simply cannot manage to bring what’s ordered.
Fresh fruit here is oddly not very good. Drinks are better at the bars that are inside, rather than poolside. The best drinks can be had during less-​busy hours at the bar that’s next to the French restaurant, or the tequila bar. You can get an excellent Mojito or a fresh Margarita, or really any other drink you’d like, made deliberately, with good ingredients and not sour mix, for example.
We were initially parked in the ground floor of the «pyramid» portion of the hotel. It’s not really a pyramid, more like a long triangular tube. We slept with the sliding glass doors open, the sound of waves, and a constant breeze. The hotel grounds seemed completely safe, so we were only a little nervous doing this even though in reality someone could wander in from the neighboring public beach. That room had problems with drainage for the toilet and shower, and the wifi was very weak, so eventually we got relocated to the 4^th floor, which was much better. The wind whips through the open space in the middle of the «pyramid» — it’s basically a wind tunnel. We had to stuff a towel at the bottom of our door after we were up on the 4^th floor in order to stop a constant whistling sound. The wifi was great up there, though, most of the time. The sound of the waves is amazingly loud, particularly on a windy night.
There aren’t many mosquitos, probably due to there being no stagnant fresh water.
Speaking of stagnant, there are some pools right by the pyramid that are presumably going to be used for dolphins, and I cannot stress how messed up that is because they are far too small for that and dolphins should not be kept in captivity for the amusement of tourists. Their life span is drastically shortened by the experience, and the process of capturing them results in literally dozens of dead dolphins for every one taken alive. If interested:
There are multiple restaurants other than Habaneros. An «American» diner, which makes good waffle fries, but doesn’t understand the difference between a malt and a shake, and gave me a chicken sausage when I ordered a bratwurst. There’s a French place, which is good. There’s an «Asian fusion» place, which is a total and abject failure. There’s a sports bar/​brewpub, where the wings are fine and varied (avoid the tamarind), but the beers that are brewed there tend to be overly hoppy. I didn’t get to try the wheat beer, because that was out of stock for the week we were there. The other restaurant was Tradewinds, and I’d say that the stuff from there was generally around a B+.
For sanitation reasons, it’s best to avoid the buffet — though I did enjoy the churros, in the mornings, more than I should’ve. Some restaurants have breakfast, and there’s a coffee shop where you can get a cappuccino quickly, and a delicious chocolate croissant immediately, if you’re interested in a fast bite early in the day.
The pasteleria sounds good at first but in practice, the combination of a kids-​allowed resort and multiple chocolate waterfalls is just an invitation to infection. Those items that are safe from the reach of children, like the fruit tarts and gelato, are worth trying more than once. If you like gummy candy, you can literally load up a dish of it and just chow down. However, there’s no decent cake, which is weird. The pastries in general, throughout the resort, are pretty good, though.
The view from the 4^th floor was great. I got fantastic photos and videos of the sky and the sea. The wind was constant. A palm tree got bent in half by it at one point. I barely set foot in the ocean, where the waves are powerful and threatening in a way that made it seem as if we were in the middle of the sea and not on a beach.

Holy cow! BEST RESORT EVER!!!
My girlfriend and I just got back from a 4 day stay at Hyatt Ziva and we are dying to go back immediately. Not only was it absolutely gorgeous (Thanks to the full gut rehab in which they just went through when they bought out the prior «Dreams» resort) but the hospitality, accommodations, food and entertainment was all top notch!
The grounds from the moment you get out of the cab upon arrival to every inch that you venture around to are stunning. The bars and restaurants have wonderful menus and tons of options (girlfriend is GF and had no problem working around that issue).
We utilized the concierge to help us book an amazing tour with «Jungle Maya» (100% recommend).
The only things that I didn’t love (and this is me being nitpick for the sake of the review) are:
Room was VERY humid. I know this is part of the destination climate but perhaps some real good-​humidifyers could be installed into the rooms. The pools and bars closed somewhat early. I would’ve loved for maybe the adult pool and/​or hot tub to be open extremely late or to be 24 hours. There is certainly enough staff to have someone supervise. Same with the outdoor pool bars. They close up with the pools too.
Since returning from our trip, I have literally told every person I know that they need to go to the Hyatt Ziva as soon as physically possible. I cannot wait to plan my next stay!

Stunning Property!
The location is perfect, it’s right on the ‘point’ so you have the best of both sides — one calm ‘caribbean’ beach, as well as one beach with waves for body surfing. In addition you are right in the heart of all the downtown action, so you can step out of the resort for the best nightlife.
The property is brand new — clean, bright airy. Very upscale and luxurious.
Great pools and hot tubs. Don’t miss the adult rooftop deck. The water is perfect in the pools, clean and nicely heated. Never an issue finding a chair near the pools, however it can get tricky to find a chair and umbrella at the beach — plan accordingly.
Rooms are brand new and very clean/​upscale. Almost every room has a great view. Bed is super comfy and the towels are amazing. We were in the pyramid tower and had reserved 2 ocean view rooms. One of our rooms was gorgeous and very quiet. The other which was closer to the stairs had awful noise insulation and you could hear every step, voice and door slam. So watch out for that.
The food: Overall, the quality of food is very good. The bars, café and dessert shop are delightful. Habaneros and Moongate were fantastic and delicious. High end restaurants, fine dining. However the wait times for the nicer restaurants are out of control. The buffet and 24 hour place are just OK. They need to offer a more delicious offering so that you are not stuck in lines all day.
It would be nice to have more Mexican options at the buffet, and also if they served snacks at the bars. It’s nice to get a plate of chips and guac with your margaritas — but that seemed impossible everywhere except for Habaneros the taco bar — but that could get crowded and had waits during the day.
Restaurants don’t take reservations, and we spent a LOT of time waiting around for food. One hour wait for dinner on most nights, and 30 mins for lunch. Unless you want to eat at the buffet (not the greatest). It was frustrating. Most places also don’t give you a buzzer when you put your name down, so you are hanging around for an hour. They offer complimentary room service (yay, great idea), but it was very inefficient. We decided to order room service for breakfast… the first day everything showed up within 30 minutes… second day — no sight of food for over an hour — they had lost the order. They promised it would work the following day, so we gave it a shot one more time and it took over an hour with us having to place a couple of reminder calls.
The resort is brand new, so there were some ‘growing’ pains when we got there. Service was VERY spotty. It took over an hour to check in even though we came in at 11 pm and there was only one other person waiting to check in. We were checked in after midnight which meant we could not get any food. There was a 24 hour place open but they only had a few very stale quesadillas.
They are working on these issues, so I assume things will be running smoothly in a few months.
Everything was spotless and clean. A very beautiful and relaxing stay. Would def go back!

We stayed here in January 2016 as part of a corporate group and were treated really well. Having also stayed at the Hyatt Ziva Los Cabos, I’m going to have to say if you’re picking between one or the other, pick the Cancun location! The food was better, the shows were better, and there is more to explore in the Yucatan than in the Los Cabos area.
That being said, I would immediately take that endorsement back if they ever actually put in live dolphins. The space they have for dolphins is demoralizingly pitiful and if you read up on how captive dolphins are caught… it’s just going to be sad to look at and a turn off. I hope management redoes the dolphin pool area (maybe make it a snorkeling area?)
LOCATION
Hyatt Ziva Cancun is a rebranding of a previous hotel in a very unique location right off Punta Cancun. The resort is surrounded by water on three sides – a beach off the Caribbean Sea, a beach off Mujerres Bay, and the actual point (rocks, cliff views, lighthouse.) On the Caribbean side, the hotel provides kayaks and paddleboards for free (if you can remember to carry some cash out of the room with you, they take a small tip.) Snorkeling excursions also launch off the pier. You will need to bring your own snorkel. The beaches by the resort and clear enough that you can swim around and see fish!
It’s located within walking distance tourists traps like the flea market (haggle for a souvenir cheaper than the hotel gift shop) and Coco Bongo (mmmmkay) and Señor Frogs (not sure why, but sure.) If you get bored, you can walk around and explore the area quite a bit!
ROOMS/​SPACE/​SERVICE
Rooms are nice, house keeping was efficient and the place was clean. It was still under construction but not too troublesome. There are a lot of stairs, if mobility is a problem (if you have a lot of alcohol, it might be!) with large, zig-​zag ramps. Service was fine. Many staffers speak English, no one made fun of my terrible Spanish.
FOOD AND DRINK
Restaurant options were really nice, although you do have to dress up for some of the better restaurants at dinner. The French place, La Bastille, had good service and food. I really liked the steakhouse, Tradewinds, both for dinner as well as for a delicious, sit down alternative to the huge buffet. Eat at Habaneros, the California style taco place, at least once during your visit. You can walk up in a dry swim suit for some drinks at a bar (with swinging chairs!) and eat as much ceviche and as many fish tacos as you can fit in your gut. At times the service was a little slow, but I figure it’s because they’re making the food fresh? For prompt shoveling of food into your mouth, the buffet is fine (there’s even champurrado!)
There’s a bunch of other stuff too. We enjoyed the Bennihana’s knife-​and-​fire chef show that’s fun for the kids, a tequila bar, a 24 hour area where you can just pour yourself liquor constantly. The Italian place for lunch was slightly meh and we skipped the American diner (ironically named Chevy’s.)
There is also a 12 hour dessert place! It was cool, but the desserts in the restaurant were better and you can ask to sit at the bar at the restaurants and order desserts. The coffee shop made good lattes and had great breakfast croissants to-​go (for early AM treks off resort.)
We stayed for four nights, which was just about enough time to try a little bit of everything. We did do a day excursion one day, arranged by the on-​site travel agency. I would recommend scheduling that if you have a tendency to get stir crazy. There isn’t as much to do if the weather is bad since the lifeguard will put out flags and stop equipment rentals. Wifi is all over the resort, but spotty at times. We enjoyed sitting on the outdoor lounge furniture and surfing the internet when it was too choppy to go into the water.

We stayed for five nights in January, 2016 in an ocean front club tower room. The room and the property are gorgeous. The pools are some of the most beautiful I’ve ever seen. The service and food needs serious work if they want to compete with real five star properties.
Let’s be clear on one thing; this is NOT a luxury resort. The staff has zero urgency, says ‘no’ to just about any request until you push back, the restaurant service is abysmal and the staff seems generally unhappy. Housekeeping also needs better management as they sometimes show up very late in the day, sometimes not replenishing products and not once did we receive turn-​down service. Additionally, we had cockroaches in the room, the shower was very slow to drain and it smelled absolutely awful.
The food tended to be very bland with Moongate being the only exception. At Lorenzo’s, the entrees showed up before the appetizers on both occasions that we dined there. La Bastille was an absolute disaster with horribly slow service, improperly spaced courses, TINY portions, and a sommelier that looked absolutely miserable and inconvenienced by guests. He was a real piece of work. In general, the staff seemed to act as if they were inconvenienced by the guests, with an insincere «my pleasure» following everything. Apparently that was the main focus of their training rather than actual service.
Management seemed to be non-​existent. On one particularly chilly day, the hot tub was unheated and the pools were colder than the day before. Music began blaring at the pool around 7am, to the point that it could be heard on the 7^th floor with the balcony closed. There was zero attention to detail like you’d expect to find at a luxury property.
On the positive side, the guys at Juana Margarita were fantastic and stood out among otherwise awful service. They seemed genuinely concerned with making great drinks, were engaging, entertaining and seemed to enjoy what they do. Maybe they need to train the rest of the staff.
I don’t think these can be chalked up to the newness of the resort but simply poor management and training. Stay here if you get a great deal but keep your expectations in check — while it may look like one, this is NOT a luxury property.
On a personal note, even if the experience had been great, I would still not return as the dolphin enclosure is absolutely awful. Having to see these majestic animals in a tiny confine everyday would be terribly depressing. I urge Hyatt to step in and put these animals’ well-​being above their profits, but I don’t see that happening.

This place was absolutely fabulous, I stayed four days and never ran out of good restaurants to try, awesome beaches to read on, and decent shows every night (the fire dancers were my favorite). We wound up here after a booking error at our other hotel left us in the lurch one day before our flight, but hotel ziva quickly and easily set us up. They also were doing a lot of construction while we were here on dolphin pools, so this place is about to get even more fun, with dolphin enclosures outside the room windows!

Gorgeous, amazing, wonderful brand new resort. If available, pay a little extra to get in the Club Tower or Premium Tower for incredible high floor sweeping panoramic Caribbean Sea views and adult only atmosphere not to mention the largest pool on site tucked behind the two buildings. The main building is only 3 stories high and is original to the property so although its location is convenient, it seemed more crowded than other areas of the resort. Plenty of restaurants to choose from, all included, of course. Lorenzo’s, the Italian one, was a highlight for us: BF loved the osso buco, I crave the farfalle with salmon and lobster in a creamy pink sauce. We did not get a chance to try the highest rated restaurant, the French one, but just know that men must wear dress pants, a collared shirt and closed toed shoes — no denim even if dressy.
Décor everywhere is modern, airy and upscale. This looks and feels like a 5 star resort with the service to match in almost every aspect.
Francisco the bellman was unfailingly friendly and welcoming each time we saw him. Edgar who is involved in the actives and events at the resort made sure we knew about the happenings each day with a big smile.
There still are some hiccups as the resort and its new staff get settled in to a routine so be patient if housekeeping occurs at erratic times etc.
Be sure to visit the adult only infinity edge pool and bar on the rooftop of the main building. Wow.
The Caribbean Sea was spectacularly clear and beautiful — perfect for swimming and just relaxing in the aquamarine water — but it was quite windy on most days we were there so no kayaking or snorkeling excursions permitted as harbor was closed by harbor master.
Can’t wait to go back!

Day 2 — just the sweetest hotel Staff. So friendly. The rooms are really well done, love the bathroom and comfiest beds and pillows. Having a grey time and I can only say — don’t leave without a the hotel’s signature massage from the talented Juan — perfect, relaxing and therapeutic way to spend 80 minutes!

so far, so good. had a late check-​in (after midnight). We were a little leary, as this place had just been remodeled, and we’ve been burned at «all inclusive places that turned out not to be «all inclusive».
the hotel is beautiful, and it is very modern and nice. this place is beautiful and quiet at night, but walking distance from Señor Frogs etc.
I’ll add more as we try the restaurants and complimentary room service, etc.
this is definitely better than any other place I’ve seen in Cancun

I want to preface this review by saying that we stayed here during the hotel’s opening week of business. So everything I am writing that is a factor in.
We stayed here as a group of 7 for a quick get away. We had seen pictures but when our shuttle pulled up to the hotel we were absolutely blown away. The Ziva has the best curb appeal of any hotel we have thus been to in this area. The lobby is absolutely fantastic, and we were greeted with cool towels and attendees to grab our bags and give us a refreshing drink.
Checkin was friendly but none of our 4 rooms on the reservation were ready on time. They took about an hour to prepare, odd because as a Hyatt platinum member we usually get Checkin an hour-​3hrs early.
The restaurants: the coolest part of this all inclusive resort is the food. All of the restaurants offer menu style made to order food except for the desert café, and the breakfast buffet (omelette was made to order). Check out the restaurants online but the French restaurant was the best, the Italian was very good, and the fish restaurant by the beach was also very tasty (but more suitable for lunch). Another must visit was the tequila bar. Awesome drinks and selection. Portions are very small at the nicer restaurants but the waiters encourage you to order multiple plates.
The service really puts the property over the top. The staff was very friendly, and was always around with a smile.
The only negatives I think would come from the staff needing more time to train and get the hang of the property. Room service was a little slow, and there was a backup flood mess we as diners could see in the kitchen of a restaurant while we were dining but I assume it’s the type of problem that many new properties go though. 3 of our 7 guests did come down with either a stomach bug or food poisoning during the trip, but again that happens to many people on trips like this and since the we can’t pin down how it happened, we can’t knock the hotel.
Finally the pools and beaches surrounding the property were just spectacular. We walked the coast and it was by far the prettiest, most scenic area of any hotel. The pools were huge, warm and awesome! Amazing furniture around the entire property for lounging around.