Lapis Factory store

Stay away from this store, located next to the Marriott hotel in the hotel zone in Cancun. They also go under the name Pagado.
I wanted them to make a reproduction of my pendent in silver and platted in gold. They told me they could do it in three days. They charged me $ 300 on my credit card. Three days later they told me that the machine was broke and they could mail it to me. I said no way, I want a refund. After several calls from my hotel concierge they sent the saleswoman over with a refund voucher and my pendant. They never submitted the refund and they told my credit card company that they mailed me jewelry. Now I’m going to the process of submitting papers and disputing it. I would not recommend buying anything in Mexico. It’s not worth the hassle. I think that they feel all Americans are suckers.

We got suckered into this after talking to the Lomas Travel rep at our hotel that we wanted to head to Puerto Morelos to site see, shop, etc. I guess the only thing he heard was «shop» and implied to us that this «free shopping tour» was indeed going to Puerto Morelos to check out some of the more local stuff.
Shame on me for not being more suspicious of «free.» We get on the bus, the tour guide rattles off her spiel so fast we can’t understand a word she said and off we go. Well, we end up at this «lovely» attraction which we were never told about. We made a stink, the tour guide flipped out on us which makes me wonder what vested interest she had in the place.
The place itself seemed like it was swarming with used car, I mean, jewelry salesmen just waiting for the rich American tourists from the Hotel Zone to flock over the monstrous inventory of shiny things.
I’m no jewelry expert but I know what stuff is worth and they’re prices were LAUGHABLE. The «hand carved» obsidian Mayan mask statues that you see absolutely everywhere for around $ 50 USD or less, they were selling for $ 600 for a small one. Oh wait, they had a 40% off sale going on but just for us they offered 60%. There were no diamonds at the store that I saw but none of their gemstones were marked and the few pieces that I bothered to look at were cheaply made. Even if I were interested in anything here, I would never trust that what I got was even real. I literally laughed out loud when they told me the price on the super plain, small silver chains (like ones for pendants) was $ 60-​$ 150 USD. Literally, I have bought a better quality one at Tiffany’s for that if that gives you any perspective.
Folks, this is the place that was created for the sole purpose of ripping unsuspecting tourists off. Avoid at all costs and don’t get suckered into the «free shopping tour” — it’s a load of crap.