Secrets The Vine

Place is superb. The facilities are still new. The staff is wonderful. The restaurants are delicious. The beach is top 5 in the world. The tourists who stay in nearby hotels are all jealous.
The Market Café was by far my favorite experience of the entire vacation. Our server Cesàr was courteous and overwhelmed us with hospitality every morning. He introduced us to Chef Elmer, who prepared a private dinner of a traditional Yucatan dish, Cochinita Pibil, for my wife and I. Muy amablé Yusef. They basically spoil you to the point of indulgence.
Of considerable mention is the staff at Olio restaurant. Our server Francisco wowed us with his hospitality. The food was excellent.
Of notable mention: the young men who labor tirelessly to move beach chairs and umbrellas, for mostly thankless tourists but continue to do so in a cheerful manner. The security is always visible and present providing the peace of mind we all desire on vacation.

My boyfriend and I stayed here from June 1, 2016 to June 6,2016. This was by far the best resort I could ever imagine staying at. From check in to check out, we never had any complaints. The food was amazing. The drinks were amazing. The staff was spectacular. The pools, the entertainment, the beach– all amazing. We had zero complaints our whole stay. I can guarantee that we wouldn’t have had half the trip that we had if we had ended up staying somewhere else. We let our travel agency pick our resort for us, in order to save thousands of dollars on the hotel booking, and I couldn’t have been any happier with their pick. We were able to relax and enjoy our vacation. I would definitely stay in any of Secrets’ other resorts and if we decide to return to Cancun in the future, will definitely be back to Secrets the Vine. Thank you to everyone there for giving us the best vacation we could have imagined.

This was my first time in Cancun and my first time at an all-​inclusive. I did a solo trip and didn’t know what to expect, but because of the amazing staff at Secrets The Vine, my trip was exceptional. The resort, the location, the food, and service were all amazing. The entertainment staff, especially Axel and Valeria did an amazing job with putting together fun activities and making sure I was enjoying my stay. There’s a big selection of restaurants and food choices, so you never get tired of eating the same thing. While laying out at the pool or beach, I was never without a drink because of the attentive servers — especially Olivia. I would highly recommend Secrets The Vine and intend on going back in the near future. Perfect getaway!

6 nights — VIP penthouse suite
We booked the resorts «premier» level room for our honeymoon. My overall opinion of the resort was ⁴⁄₅ stars. The «premier» rooms advertise a butler /​concierge service which I found unimpressive.
Note: Check-​in time of 3pm, room not ready until 3:45pm. We briefly spoke with our host and completed checkin later at the main desk. Checking out was also a unnecessary hassle that should have been handled by the VIP host/​butler. We did not use their service and honestly I suggest save the extra $ 250/​night and book yourself a standard room.
As I previously stated my overall review was ⁴⁄₅ stars, the food was excellent and we were very pleased with the level of service from the general staff/​waiters. Our suite had a huge balcony and great view.
The Italian restaurant was amazing, 5 star service!
Try the Mediterranean grill for lunch.
I would definitely recommend this resort to anyone traveling to Cancun on vacation.

Loved staying at this adults only resort! The staff is very friendly and welcoming. The amenities are amazing. The hotel rooms are clean and have great views. The lounge chairs offered at the beach are comfy and always available. And all the waiters are attentive and available to help. They check on you constantly to ensure your drinks are filled which is always a plus when you’re vacation! They even ask if you have any allergies before you order!
I stayed here when the northeast for covered in snow and DC got two feet. My flight was cancelled and they offered hotel stays for less than $ 200 a night. That is an amazing deal especially since this is an all inclusive resort. Although I ended up flying to Atlanta it was a very thoughtful offer for those that had no where to go and would have ended up sleeping at the airport.
I had an amazing trip with my girl friends and would definitely stay here again. The only con is that the drinks are weak and it would’ve been nice to have a normal amount of drinks instead of filling up on juice to feel a buzz, but it’s expected for an all inclusive hotel so I guess it really isn’t too much of a con!

Would give 5 star, but amenities we were looking for at times we could not find. Pool by beach had rude bartenders. I reported it because many people from our party stated the same. The staff from the front made up for it, I didn’t expect to get a knock on my door with a bottle of Don julio. I was surprised. We go to have a relaxed fun time. The management I feel understand that. Anything I ordered I got, and more. Food, drinks, clean room at all times. Even over stocked us. Great place! But 1 or two staff members did not change the way the others treated us, like royalty. Always smiling. Many restaurant option. great selections. They never say no.

~WALLET WAS STOLEN IN MY OWN ROOM IN THE HOTEL~
I travelled to Cancun from March 25 ~ 30^th, Lived in #SecretsTheVineCancun
HOPE everyone will have a safe trip in the future and ALWAYS keep your stuffs separately in different bags or lost everything. ALWAYS KEEP YOUR EYES ON YOUR PROPERTY!!! It is NOT that safe then what you THOUGHT!!!
My wallet was stolen in my own room in the Hotel (Secrets The Vine Cancun, R.Q. Mexico) #SecretsTheVineCancun last day of my trip, right before I was ready to leave and check out. After I landed in Dallas my bank transaction shows all three credit cards in the wallet were used by fraud. I called them and the general manager (Crystal) told me to give them 48 hours to investigate; however, it has been three days and hotel has no response and the other assistant (Lina) either said the manager is not in the hotel or she is in meeting. Trying to transfer the responsibility. Honestly, I feel they know when would be my last day and when I was going to leave. Also, another detail is that when my boyfriend tried to heck out, there was a night time manager (Gustavo) took the room key to check out for us. Now, I worry about the situation here because 1) It’s out the country, overseas in Mexico; 2) If the managers there try to protect each other I would get nothing or no evidence back based on what they have done so far, I have no expectation if they would really do something to help me; 3) Gustavo actually LIED before. In the early morning on Mar 30^th, I took a taxi come back to hotel but I did not bring enough cash so the taxi driver waited in front of the lobby and my boyfriend went to get money from our room and I went back to the lobby. After my boyfriend paid the driver, Gustavo CAME AND TOLD HE PAID THE DRIVER. I DID NOT KNOW Gustavo was around the taxi until he showed up in front of my room. I double ASKED who paid since I did NOT know who paid actually. He said he PAID; 3) Other staffs there really helped, so worried if the higher manager team will transfer the responsibility to some random staffs to protect who they want to protect.

This is our 4^th visit to Cancun and 3^rd at a Secrets resort. Previously we visited Silver Sands and Maroma Beach. This time I booked our 6 night stay using Costco Travel.
SUMMARY: 4 stars overall
Secrets the Vine is geared towards adults who want to relax, enjoy the pool or spa, or are major wine drinkers. Wine tasting, wine pairings, a gigantic wine cellar, and even wine massages are offered here. This might not be the best place for wild partying and night time entertainment. One big plus is that unlike Silver Sands and Maroma Beach, no mosquito bites here!
ROOMS: 5 stars
We got a junior suite. Modern, spacious, and very comfortable. The resort is like a big building with luxury condos. You’ll be using elevators quite a bit. Rooms are quiet, beds are comfy, and lots of storage.
SERVICE: 4 stars
They’re quick with drinks and the entertainment staff were really friendly and good — Bili and Alberto were a hoot. Dining waitstaff somewhat on the slow side, and it took a call from us to get our luggage delivered.
ENTERTAINMENT: 3 stars
Not a lot of night time options or elaborate productions. Silver Sands is way better in this dept. Things tend to close down around 930pm around here. They had decent day-​time dance lessons, pool aerobics, a fun Spanish lesson, and a daily parade of chefs with goodies from the kitchen.
GYM: 4 stars
Located on the 12^th floor overlooking the beach and sea. Clean facilities — mostly machines and just two benches and a Smith Machine (which I refuse to use).
FOOD: 4 stars
Our favorite were Sea Salt Grill (Peruvian grill with awesome ceviches, roasted chicken, and grilled fish) and Bluewater Grill (excellent ribeye). Next was Olio, their Mediterranean outdoor restaurant with Greek and Lebanese kebabs and Spanish Tapas. Beachside paella and mariscada (shellfish stew) prepared by Barefoot grill was excellent. Our least favorite was Dragons (very mediocre Asian food). Nebbiolo, the Italian restaurant, had great apps and mains but the pastas were way too salty and/​or rich. Their buffet, Market Café, was one of the best I’ve seen in terms of quality and variety — exotic fruits, Mexican specialties, even cronuts!
FACILITIES: 4 stars
Pools were well maintained, as was the small beach area. Plenty of lounge chairs. Inside the first floor, they have multiple bars, coffee shop, and lots of places to sit.

well, I choose this place based on pictures and rate from

the surprise was it doesn’t tell that its not recommended for students spring break!
starting from the price it ended up around $ 900 a night for me and my friends, so we should expect more than what we saw, we’ve tried almost everything from the food since it was everything included and I feel that I was eating an expired food all the time, and if you’re ordering from the room service food you should order at least 4 dishes for one person because they give you almost nothing to eat!
second thing the maids they never do it perfect, I stayed for 5 nights and everyday they forget to put something such as; missing towels, soups, and some times they ignored my room to clean …
of course I will say there was good stuff too that the hotel looks nice and clean but this wasn’t enough for what we paid.
Laundry service wasn’t that bad, my white shirt wasn’t 100% clean but the good thing it finished on the same day
don’t be shocked if sometimes they didn’t answer the phone for room service too …
anyways I was not sure of giving the place between 3 or 4 starts but what I’m sure about that its not a good place for a group of friends or students to stay here, and the amount of money I spent here it wasn’t worth it too.
Note: if you’re booking from any website put the exact number of your party because they will let you pay for each one if you didn’t do that.
peace,
and one last thing the wifi is free and fast

I have been in cancun for 1 – 2 weeks now. 1^st few stay at a different hotel and ended our trip at the secrets.
1^st off they should be more meticulous on checking names when checking in. They assumed we were someone else and almost gave away someone else’s honeymoon suite. Once that was corrected and we finally got our paper work in order, they gave us a hard time about upgrading. Mind you we just spend over +1200 for a 2 night stay and my view was the hotel across from us w/​a pool in between. They will sell it off as“ocean view”. I could only see a glimpse of the ocean from the baloney if you stand at the edge. I would assume guest service would be more accommodating
Food was eh. They give you small portions. The Sea Salt and Steak house has decent food. Also be aware, when you try to order in-​suite dining order one hour prior or have them tell you, «sorry we’re busy call back later». It’s mind boggling this is how they service their guest. Also, room service is horrible. We ask for q-​tips which they said they will deliver which I never got. Also, mini bar drinks are warm in which the room is provided w/​ice bucket and yet the ice machine is nowhere to be found on your room floor. When you call the front desk to inquire they will put you on hold and then tell you they will call you back. You get no call back so don’t even expect one.
Your best bet ask the maids or literally anyone else.
I don’t totally dislike this hotel, but in my opinion the amount you pay for your stay you should be treated better.
As a 1^st timer at this hotel I expected more. I’m very disappointed at the service we have/​are receiving at this hotel. I doubt I would want to come back. My 1^st stay in cancun at Hyatt Zilara was 100% better.
Staying here is a joke in comparison.

If you are used to all inclusives you may like this resort. The resort itself is beautiful and meticulously clean. The gym over looks the ocean. The spa has every amenity you could want. Sauna, jacuzzi, ice pool, steam room, relaxation area. Any services at the spa and use of the facility are extra though. The location is right on the beach after you walk through the pool area. Mini bar is included and you can even order room service including just drinks to your room. All included. Except for higher quality wines.
The negative is that the beds are not very comfortable. The toilet and shower are glass enclosed and although some parts are not transparent some are. The door on the toilet area stays open a little which is not something most people would want while staying with any other person. These things I could over look, but the food is terrible. Take it with a grain of salt. I am from NY and quite the foodie, so I’m used to more exceptional food, but this food in my opinion was borderline inedible. We tried almost all of the restaurants. All terrible. The only one half way decent was Dragons. Shocking since its Mexico. We would have thought it would be the Mexican food. Overall learned not to go to an all inclusive.

Third time at Secrets the Vine and it just keeps getting better. The property and rooms are gorgeous and if you want a view of all of Cancun, I highly recommend booking Preferred Club. You also get top shelf liquor in the Preferred Lounge. I’m obsessed with the service at Secrets and can’t imagine staying elsewhere. The staff is so friendly and most people remembered our names after only meeting us a few times. Please remember these folks work hard and get paid very little so if you receive good service, they deserve to be tipped well. Especially the beach servers who are running back and forth all in the hot sun to bring you drinks or even an ice cold bottle of water. I’ll be going back for a 4^th time in November!

My boyfriend surprised me with a trip which included a surprise couples trip with my dear friend and her husband. it was their second time having stayed during their honeymoon last year and our first.
All I can say is WOW!
1. The restaurants were AMAZING! The food plentiful… Every morning we had breakfast in the Market Café where Caesar took great care of us and on my actually birthday we dined at Dragons Oriental. Talk about great food! This place was perfect, and Fernando our server made sure he worked with my boyfriend to make it a night to remember.
2. We were part of the preferred membership, and I must say I felt like I was a queen. Any and ever thing we needed we had.
3. The pools, view and beach were awesome and the gym and other amenities were stellar.
I have been to Mexico several times, and hands down this is one of the best resorts by far.

This is by far the most fabulous all inclusive resort we have ever visited. We have been to Zilara and le blanc here in Cancun and secrets is a step above them all!

This is an awesome place the staff is great they really do a great keeping your room clean and stocked. This was my first trip to an all inclusive hotel loved it

I would give this hotel 5 stars but for two separate concerns.
# 1 reason I subtracted the stars that they could have — The Hard Sell.
Let me explain, you will receive an offer of ‘free’ services at the Hotel Spa worth $ 200 US and an additional $ 200 in coupons for extra cost dinners, or wine or spa treatments. GREAT! Oh, there’s a catch. You have to be available for a 90 minute (minimally) breakfast meeting and a business offer. They will assure you that it isn’t a time share offer (but it really is.)
They want to talk and figure out how much your worth so they know how much they can pitch to you their unique offer of a ‘not a time share’ deal on their hotels.
Here’s my concern and it should be yours too, the ‘interview’ process is an intrusion into your own personal finances and you can give them honest answers or you could totally bullshit them. Point being that they are wasting your valuable vacation time so just say a firm NO to their request.
# 2 reason they lost the 5^th STAR.
There’s a funky stale water stink very often from a sink or two, and in a Wine Bar and sometimes in a hallway or two.
Otherwise, this restaurants are great, the service of drinks was amazing, the pools and beach #1, the entertainment throughout the hotel organized by Pamela and Christina and others, the service from professionals like Johnathon, the service for any excursions outside of the hotel that they’ll arrange… etc, etc.
By far the best hotel experience I’ve ever had but for those 2 points I made.

I am going to give 4 stars because of the beach and because food was not always good.
Let me say first, that hotel is beautiful.
Fantastic rooms. Incredibly clean, as the whole hotel is.
Stuff is probably the best we ever experienced in any of the hotels in Cancun (this was our 11^th time staying in a different hotels in Cancun).
We really did not have to move, If we wanted something, there was always someone who can help you or serve you. Really impressive!
Beach. Beds where not comfortable. Lots of them broken. Beds around the pool are fantastic. So it would be just perfect if they can use the same beds, on the beach. In every other adult hotel that we‘ve been there is always cabanas on the beach, big massive beds for two or something similar. There was nothing like that here.
For us, Asian restaurant was the best. Fantastic service. Ask to be served by Orlando, he is incredible and gives fantastic recommendations.
Breakfast was always good, but I can not say the same for lunch.
Not too many options, and considering that it is Mexico, no shrimp or lobster ever! Just one kind of fish every day.
In general we had very good week!
And can I just say one more time– incredible service!!! Well done!

I was in Cancun during the thanksgiving weekend for a friends wedding and they selected this hotel for the festivities. First of this is an adults only resort, being my first time being in Cancun and an all inclusive resort prior to going i didnt know what to expect. Through reviews here and elsewhere, this hotel lived up to its billing. I had a gorgeous room, i mean it wasnt a Preffered room but it was huge and stunning. Food was great, from Sea Salt, Market Café, Dragons, Blue Water, the sports bar etc, everything was fine. Drinks were a little bit on the sweet side but its all good. Tequila shots are readily available if that is your thing. All in all wonderful resort, i dont know when i will be back, but i will be sure ti return one of these days. Book without hesitation. I also didnt have any issues with the WIFI, its a big facility some places will have stronger connectivity than others.

The vine is a great getaway for couples. They treat you so well and I never met a member of the staff that was really nice and helpful. We stayed in a preferred room and it was awesome. Each preferred floor has a head butler who is always in the lobby to help you with anything you need and even can do your check out on your floor instead of at the front desk. Anyways, the preferred room was beautiful with a great view of the ocean and the bay.
The spa was amazing. Yes it is really expensive, but that is the way any resort spa will be. However, I found it to be worth it. Unlike other resort spas I’ve been to, they do not try and sell you their products after the service… taking advantage of your relaxed state. But not the vine. We got a couples massage and the «water journey» before the massage was so relaxing too. They obviously cater to couples and it was well worth it. I felt at ease and guided the whole way through. Some other resort spas I have been to, that was not the case. You may encounter someone in the lobby offering you discounts for the spa-​this is a timeshare type situation that takes two hours for what seems to be not much of a discount. We didn’t do that but we met some people that did and said they wish they had not.
The food is why I didn’t give The Vine five stars. Yes, it is all inclusive but the food was just okay. I really recommend ordering more than you would normally because the portions are small. The market buffet was decent and Olio was really good as well (get the tuna appetizer at olio, maybe two orders) but the other options were just okay. The Italian was ill seasoned, the room service was okay, and the spot down by the pool was weird. However, I know this is to be expected at an all inclusive resort. They created really interesting sounding menus but the final product is just okay.
The pools and bars are awesome. As it is all inclusive, your drinks may be a little weak but just ask for an additional shot on the side and mix it in yourself! As there are no kids, the pools are very relaxing and you can spend your whole day in the fairly comfortable chairs or in the hot tub that over looks the beach. Since we were in the preferred level, we had access to the rooftop pool but honestly it was a little too cold.
Overall the resort is very nice and clean with very friendly staff and pleasant guests. As it was raining for a bit of our stay, we were happy to see the hotel make quick plans for indoor activities that seemed like fun. Would recommend for couples, as singles may have a hard time mingling!

I am here for 9 days and 8 nights… I do not want to leave. It’s the end of day 2 and I am completely relaxed.
I got the couples massage and the full body scrub. The massage was so relaxing. I literally fell asleep at one point. The full body scrub left my body exploited and soft. I also got a basic manicure. The basic manicure is 44 $. You’re definitely paying for the convince and great service.
The food is so good. I have been eating way too much. It’s just heaven at this resort. Definitely pay the extra for the preferred package. You get special access to different parts of the resort.

If Internet and air conditioning are not your priority, skip this review.
This has to be one of the most beautiful properties I’ve stayed in. Everything has been designed and decorated in such a tasteful and modern way. The food is ok considering it’s an all inclusive.
I’m here (still checked in) because of a business conference which ended on Friday. I initially denied to stay until Monday and use the weekend to catch up on email and do some light work.
Unfortunately I decided to leave early because the Internet is almost useless. I keep getting disconnected from my phones and iPad.
In addition, the lowest temperature setting on the a/​c is 20 deg C (68F). That doesn’t mean your room reaches that temperature. If keeping your room cold is important to you, this hotel is not your place.
Other minor annoyances were the hallway acoustics. One can hear a knock or a voice down the hall with the door closed.
This is truly a 5 star hotel but for me it’s a 3 only because those two issues are important to me. If that’s not your case, I highly recommend this place.

Decided to celebrate our 42 anniversary here based on my older son’s recommendation.
Hit a home run. Place is awesome, from the service to the food.
For airport transfers used Tranfers USA. Prepaid $ 55. Met at airport by a company rep with a sign with my name on it. Easy no hassle. Our driver even stopped for us to take a pic of welcome to cancun sign.
Arrival at hotel greeted with a cold towel and champagne. Taken to our floor and met by our floor butler. Pay the extra $ for the preferred area. Worth it.
For breakfast go to the market café. Sit in Yuseef’s table area. Great service. The place is clean, plenty of appetizing food. So much to choose from. You won’t be diisappointed.
My favorite places to eat Olio, Bluewater Grill and Nebbiolo.
Our last breakfast was romantic room service champagne with all the trimmings.
I love being pampered.
Highly recommend this place. Forget Puna Cana and go to Cancun.
My younger one came here back in the late 90’s while in HS and hung out with one of his buddies. You may have heard of him Channing Tatum!
I got to hang out with my lovely bride of 42 years. God Bless.

This is by far, the most luxurious, dream hotel. Every wish you’ve ever had is granted. My husband and I recently had a very intimate destination wedding there and it was the best hotel choice I’ve ever made. We had a preferred club (worth every extra penny) honeymoon suite. Its best to get the highest floor possible. We ate at all of the restaurants, Olio and Nebblilo being our favorite. The food is simply to die for, and they cater to every diet possible. Our wedding was directly on the beach, and Yamina & Karen (our wedding coordinators) went above and beyond to make sure every detail was perfect. We had a private check in with our two butlers (yes! We had butlers!) David and Marcos, that I cannot even describe there exemplary service. There is plenty to do on property, with planned daily activities. This is most definitely a resort catering towards couples, if you want to party and be single, go to Breathless Resorts. This is a dream resort, and its well worth every single penny.

I don’t care what other people say. I have been all over the world Europe, Asia, south America, UAE ‘Dubai’ Lad Vegas and many other, and I have to say this is one of the best hotel experience I have ever had. Entertainment team all are great specially. Silvia, Fredo, Christina, and of course Carlos ’ carletoooo’. And don’t forget our butler Arturo in the 22^nd floor Prefered Quest floor. This hotel is not for partying. It is for relaxation and having a good time. Food is amazing, service is great, drinks are delicious. You name they have it, even if they don’t have it the will bring it to you. Sea continue is soso. A lot of sea weed by you can swim in the oceam. This is the hotel belive me.

+ Nice rooms, we had a spacious corner room overlooking the lagoon with a wraparound balcony
+ Two rain shower heads with separate handles in large shower
+ large bathtub in the middle of the room
+ lagoon view is where the sun will set at night
+ international breakfast and lunch buffet is where you want to eat as well as the Asian-​fusion restaurant. The cooks at the buffet will make you other things than omelettes and pasta if requested, e.g. a nice big piece of grilled salmon
====
— 1 – 2 hour wait for the steak restaurant had us have dinner at 10 pm. Ribe Eye is basically cut in half. Order the filet mignon if you have to go to the steak house
— staff expects to be tipped for everything
— staff seems overworked and unmotivated, you get the vibe left and right
— you might randomly find maintenance crew or housekeeping in your room even when privacy was requested
— It was raining white paint from the ceiling when painters were working on the hallway one morning
— complaints to the concierge or front desk will result in nothing. They will not set anything right or make up for any inconvenience you may experience
— Multiple times a day they will try to upsell you on upgrades and addons
— «Preferred club» is a total joke and waste of money
— mini bar in the room has pop and mini coronas, no nips, nothing else
— Room service will take up to 2 hours and the room service food sucks. If they tell you that the food is on its way, it’s not. Unless you’re super hungover from all the mixed drinks, schlep yourself downstairs
— the barista station in the lobby is a nice touch and the pastries are pretty good. The coffee, however, will always taste bitter and burned and this is coming from a guy who likes strong coffee
Overall, I wouldn’t recommend this place but it was also my first (and last) all-​inclusive experience. We spent three nights here at the tail end of our Mexico vacation before flying out of Cancun and the hotel zone is an absurd scene. We went two doors down to the Ritz for our last night and had a wonderful time.

I mean it’s not bad. I want to review the crap out of it, but tired tonight. So all you will get is gonna be couple tips disguised as a review, heh. (Plus this: the rooms are nice and really there’s no bad view. The spa is $$$$.)
~~~~~~~~~
Número uno: Tip the beach/​pool staff like it’s going out of style. That is who will liquor you up if you have monnaie and spread the joie.
~~~~~~~~~
Numero due: Do not by any means soap up your hands in the public restrooms downstairs before you identify the one faucet out of eight that is working. You will recall my advice but it will be too late. Your hands will be soapy and hopeless.
~~~~~~~~~
Numero tre: Get your fill of food at breakfast and lunch. Buffet style both, and delicieux. Dinner? Forget it. Super long wait times and meh food.
~~~~~~~~~
Numero quatro: Well, don’t be thinking «Oooh I will party it up». No you will not. Nightlife in the resort itself is on the lame side.
Have a good time despite all this. I will be here studying up on French and Italian so I can drop words here and there and be continental in my approach to reviews.

My second time here! First time was for my sisters bachelorette party and the second time was for vacation purposes. We loved it the first time that we just had to return!
A very new hotel within the last couple of years. Very modern and super CLEAN. Amazing food and excellent service. Getting the preferred rooms allows you to have a butler service. Rooms are huge, spacious, comfortable, and just so relaxing. First time around I shared a room with 3 other ladies. Second time around it was just with a girl friend in a large suite.
There are plenty of restaurants to choose from with al a carte menus or the main dining for buffet. Don’t worry, its all inclusive so stuff you face as much as your stomach and heart can! The pool areas can get filled up quick during peak seasons that may require you to hustle on down to grab a chair. Or just head over to the beach with plenty to spare. Waiter service through out the resort. Plenty of them come back periodically to check on you to make sure your well fed and well hydrated (Water or alcohol).
I love their coffee bar that makes all sorts of specialty coffee with changing finger foods throughout the day and evening. Even a coffee specialty with some baileys! Each time i’ve gone, we just stayed on the resort for 5 days so we definitely utilized the resort amenities, activities, and entertainment. I must say that second trip… the entertainment was very poor. Some magic trick guy who wasn’t very impressive at all and a comedian which wasn’t funny at all. There was some acrobatic/​dance stunts on one of the evenings in the main lobby which was somewhat enjoyable compared to the horrible comedian the previous night. I really enjoyed the water show in the main pool area.
Oh the SPA! so relaxing and heavenly. You MUST try their spa! Booking a massage or any spa treatment gives you access to their spa ALL DAY. The spa is clean and has so much you can do there. Special lockers that include your own robe, slippers, and towels. Special re-​hydrating water and snacks as you relax and forget all your troubles. They have both cold and hot saunas, this bucket spa contraption that im not sure how to explain, and hot and cold jacuzzi. My girl friend and I literally spent at least more than half the day in the spa from before and after our massage appointment.
It is an adult only resort which was nice. When people ask about a resort in Cancun, this is at the very top of the list. I have become a fan of the chain and will continue to vacation at their new locations.

The most luxurious hotel we ever stayed at
Honeymooners!
At the arrival we were offered champagne, we godt introduced to our private butler (we were Preferred Club members), and got a tour of the hotel.
The rooms are simply amazing. As Preferred Club members we could empty the mini bar with no extra charges. The mini bar and snacks were refilled every day. The rooms are always clean and before bedtime they make your room and bed ready for you. They are so service minded!
I loved that the hotel had various restaurants, and we never had the need to go elsewhere.
It’s never crowded at the pool area and also here you have everything you need. For lunch the chefs come out with small food and at the Grill Bar there is «build your own burger”-service.
The only thing you need to be aware of is that it is very «americanised» meaning that tips are given for everything! Even if it is all inclusive hotel — in Europe we are not expected to give tips at these hotels. However, some guests never gave tips and we also limited our tips at the pool area, and the service NEVER failed/​changed due to lack of tips. Mexicans are the most lovable people!
We will definitely go back one day.

I’ve been to several all inclusive resorts in the Cancun area, this was by far the best. It was truly 5 star from the moment I walked in to the moment I left.
We came for our honeymoon, and opted for the «premium package, which got you a butler, room on a higher floor and your own elevator with a bar area full of snacks and drinks and our OWN pool. I would suggest upgrading for the better view alone! our view was stunning from the 18^th floor.
Check in– Staff welcomes you with a glass of champagne and a hot towel that smells of eucalyptus, they show you around to grounds, talk about the different restaurants then show up stairs for check-​in. Our check in went very smoothly. They do have vacation club, which they ask you to visit shortly after your visit. We stopped by the day after our check-​in, it took 20 mins. It is NOT a time share presentation or anything like that. We told them we weren’t interested and it was over. Just like that back to our amazing stay.
The Beach– One of the BEST locations in Cancun, next to the Ritz Carlton and The Hard Rock. We could always hear the «party vibe» from Hard Rock but it was never overwhelming or super loud. Get there early to get a good spot, also make sure you tip the guy giving out umbrellas, he WILL remember you the next day. lol. They have servers, but I can be a little show if the beach is packed, no worries their have 2 full bars near the pool area if you need something asap. Water is crystal clear, an beautifully warm. Vendors due walk around but they don’t bother you, like at other beaches in the area. We actually got some cute stuff from those vendors too!
The Pool– or should I stay Pools, amazing! I’m more of a beach girl, but they have 2 pools in the main area with more than enough space, and a ledge for lounge chairs in the water. Very Cool.
FOOD– In Caps because it’s all inclusive. They have a Sports bar, Patio bar/​club, Mexican (Market Café), Asian (Dragons Oriental Dining), Steak (Bluewater Grill), Italian (Nebbiolo Ristorante), Mediterranean (Olio) and Seafood (Sea Salt Grill).
We had greats meals everywhere, but our favorites were Bluewater Grill and Dragons. Olio is only open to preferred member during lunch, which is nice if it gets busy other places. Breakfast is at the Market Café, and consisted of a large varaity of food, inlcuding fresh fruit, bagels, potatoes, etc.
TIP — They have a someone to help you book trips in the lobby, instead of trusting the people out on the street or beach, go meet with them.
TIP — the Patio/​Wine bar turns into club at night, it’s fun!
TIP– GO during a Holiday. We went during July 4^th and it was great, they had a huge party with fireworks and a BBQ! Complete with lit dance floor and a band!
TIP — We stayed on the Hard Rock side, if you are young (under 60!) STAY on this side. You can open your balcony and see all of the lights, gives you a little Vegas vibe.
I LOVE this place so much we are already planning our next Secrets Resort stay. No kids, unlimited food, drink and world class service. It’s how vacations should be done!

We have been back for a couple of days now and I have spent the majority of the time being depressed and figuring out how the h*ll I am going to write a review that justifies how amazing our honeymoon was.
I can say this, the theme for our 8 day and 7 night stay was, «Is this real life?!» I said that to myself countless times.
If I had to describe Secrets as a whole I would use the following words: opulent, high class, plush, plentiful, breath-​taking, majestic, rich, luxurious, elegant, magnificent, and grand.
Because of Secrets, there have been a few food items that have been ruined for me. These things include: sushi, Italian food, fish tacos, cronuts, anything salmon, mashed potatoes, deserts (of pretty much any kind), and peanuts (yes, peanuts). Because of Secrets, where ever I go to get the aforementioned food items, I know that they will pale in comparison to what I ate while on vacation here. Whenever I ate something that was just divine (which was 9.56 times out of 10) I always thought, «well, there’s yet another food that will never taste as good as this» aka RUINED!
Secrets also has a state of the art gym that of course offers Ocean views. The equpiment is high tech, clean, and easy to use. There are attendants who walk around and clean the equipment so you don’t have to bother with it. They also offer a juice bar and fruit bar. But be careful working out here, it’s so magnificent that it well, like everything else, ruin your normal experiences when you go back to your local gym. When I do cardio, i find myself just staring into the wall in front of me and mentally taking myself back to the gym with Ocean views and that is so clean you can eat your lunch off the floor. Working out = RUINED!!!
The staff, oh my god, the staff. I have never, in my life, ever experienced such attention to detail in my life. We had two separate butlers; Leon during the day and Emilio (my favorite) during the night. We had someone waiting on us literally ²⁴⁄₇. Anything we wanted, they got for us. Even things we didn’t know we wanted, they got for us. The housekeeping staff were great as well. Their attention to detail was also out of this world; «oh, I’m just going to wrap this ribbon around the toilet paper I just replaced for you.» The staff in the restaurants were also top notch. We spent some time in the spa as well and the ladies who did our massages and facials were extraordinary.
The room we stayed in was so grand, it blew my mind. We stayed in the master honeymoon suite and lemme tell you… it was SWEET! We were on the corner so as soon as we walked in, we had a view of the lagoon AND the Ocean. The shower could have easily fit 6 people. Oh, and did I mention that the door to ceiling glass doors slid all ALL THE WAY open so we could get a cool Ocean breeze whenever we wanted?!
We were on the «preferred» level (level 21 and up) which gave us access to our own private infinity — edge swimming pool that had a view of the Ocean. Also, we had access to the «preferred» level where they have a private bar and eating area complete with gourmet snacks. They even set up a dinner on the beach for us which was SUPERB.
Every night they had fun and interesting entertainment. They had everything from a circus (I know, right?!) To casino night, to the newly wed game and everything in between.
The beach, my god, the beach. The sand was so white it burned my eyes when I didn’t have sunglasses on. The water is so clear, you can go waist — deep and still see your feet. The cabanas were equipped with wood planking floors and crisp white fabric surrounded the exterior that shielded us from the sun. If we wanted, we could lay more towards the beach on their many lounge chairs. Worried about getting a drink? Don’t worry they have concierge service that will bring you drinks at ANY time. You’ll never have to get off your ass unless to go to the bathroom or take a dip into the Ocean.
Now, the Ocean, or as I call it, «her Majesty», she is warm, transparent, a little moody, and is the heartbeat of our planet. I have a deeeeep respect for Her, so as soon as I saw the vibrant gradients of blue, I got really emotional. The Ocean there was majestic. One night, my husband and I laid on the beach late at night and watched a meteor shower. *sigh*
Ugh, I can not tell you how perfect this place is.
The people who work here bust their as*es. They do it with a smile on their faces even when people are complete ass***** to them (I witnessed this more than I care to remember). They provide 5 star service across the board. I know its expensive to stay there for most people, but remember the people who work here probably don’t see any of that money you paid to stay there. Please remember that most of the people who are waiting on you hand and foot can not afford the experience that they provide to thousands of people per year. Please bring some extra cash to tip them.
See you in three years Secrets!

El más nuevo hotel en el el boulebard Kukulcán de la cadena Secrets. The Vine es único. Con todo incluído y sin ningún niño, es la experiencia más lujosa, exquisita y placentera para disfrutar del mar y la brisa del Caribe en compañía de alguien especial.
Tiene brunch, cuatro restaurantes internacionales, barra libre todo el día tood el tiempo y en cualquier lugar de las mejores bebidas nacionales y extranjeras. La atención excelente.