Yellow Transfers

Paid $ 50 in advance for a ride from Playa del Carmen to the Cancun airport and the driver never showed up. I’ve contacted YellowTransfers and SuperShuttle multiple times asking for a refund and have not gotten any response. DO NOT USE SUPER SHUTTLE OR YELLOW TRANSFERS

This service was recommended by my hotel, which was about an hour from Cancun Airport. I had no difficulty making a reservation for shuttle service, but when I got to the airport, it was a little challenging to find them — there was a man with our name on a sign waiting, as promised, but there were hundreds of services holding signs, and the sign in question had a dozen other names on it, as well as a different company name, making it a little hard to spot.
Still we found them, and the guy told us it would be about fifteen minutes for our van to arrive — which would have been fine, if fifteen minutes was actually fifteen minutes. It was more like forty, which isn’t quite what you want to deal with after ten hours of flights and layovers (and Mexico customs/​immigration, yay).
Eventually, though, the van arrived, and we were on our way with four other passengers. It was an entertaining ride. First, we had to pull off the road abruptly when one of the passengers got carsick. Not anyone’s fault, but something you remember. Then, the driver had trouble finding the first hotel on the list, and drove the van onto a pedestrian-​only road. The pedestrians were livid, banging on the vehicle and shouting at us, and the policeman who pulled us over seemed unimpressed as well, and wrote out a ticket. What should have been an hour long trip ended up being more than two and a half hours, though at least the time spent was memorable.
Seeing the other Unilocal reviews, I was worried about the return ride to the airport, since several people complained about no-​shows. They do tell you to confirm 24 hours ahead, and what time to be in the lobby. Our driver was there about 15 minutes after that time, which was loads of time to get to the airport — they do ask the flight time, and build the schedule to allow plenty of time to get there. I asked at the hotel and they said this is normal. The other pickup in our van had already taken a cab to the airport rather than wait.
The driver on that ride was friendly and chatty, with pretty decent English. It was a pleasant trip, and we made our flight with loads of time to spare.

Absolutely the worst company I’ve ever used. The cashier Betzabeth Martinez Sanchez stole money from me while I was paying for the service. Then the company never picked us up from the hotel. DO NOT USE

Set up a different ride before you get there. they will take your money as they are the «only» taxi allowed to sit at the airport & then make you jump through hoops to get back. 150 $ round trip for a 20 min taxi ride is terrible. then if you are at the Oasis Palm resort, there is a Caty Ayala that will try her best not to get you a ride back or even care enough to talk to you. I hope as many people see this and set up alternative transportation before they get to the airport. but we thought we would wing it when we got there. BIG MISTAKE.

DO NOT USE THIS COMPANY
I wish I would’ve read the reviews before booking because it seems everyone has had a similar experience. The ppl at this company are liars and will steal your money. We booked a roundtrip shuttle at the Cancun airport for transportation to and from the airport to Sandos Playacar in Playa Del Carmen. We got there ok, but when it was time to leave even though we confirmed our return pick up THEY NEVER SHOWED UP. We had to take a taxi to the airport. DO NOT USE THIS COMPANY! They are scam artists, and for anyone else who has been scammed by them I recommend that you contact them everyday until they issue a full refund.

SCAM! Get a cab. THEY NEVER PICKED US UP AND WE ALMOST MISSED OUR FLIGHT!!! Terrible terrible service omg if I seen these reviews first! Payed 100 $ round trip and got screwed!

Do not use this service. Right when you arrive in Cancun they will politely greet you and ask you where you’re going and walk you over to the sign-​up. Do not use their service, use a taxi instead. Use anything instead.
They are scammers. I was stupid enough to fall for their service. For two of us they charged us $ 70 for the way there and they promised half off on the way back next week, which I accepted. $ 105 there and back for two seemed like a decent deal comparable to taxi prices. And at the time I thought this service seemed more legitimate than a taxi.
The way there was just fine, didn’t have to wait too long, except a little slow since they stop by many hotels. The way back was a different story. They told me to check-​in a day before our departure date. Which I did, and I set up a time and everything seemed like it would go alright. The morning of the departure I just felt like being cautious (luckily I did) so I gave them a call to make sure my name was on the pick up list and everything. I called and found out it was not, and the very rude guy was saying that I cancelled the service at the same time yesterday that I actually confirmed it and got a pick up time. I told him it wasn’t true and he just said, well sir right here it says you cancelled it so I can’t do anything about it. After a while on the phone (a couple hours before my flight) my call finally got transferred to someone that said they actually did get my reservation but apparently there was a glitch in the system and there isn’t enough space for us on the shuttles. The lady said she would refund my money. The amount she said they would refund was the amount for the trip back, or the, half-​price amount, which was the only thing making the service worth the money. How convenient for them. A week later I still haven’t received my refund. They didn’t compensate and offer a different way to get to the airport or anything, they just said F you. I had to find a taxi, luckily I called ahead so I had time to set one up. And if I never called them then I would show up to the shuttle to realize that I’m not on the list and then scramble around to find a different way to get to the airport.

Llegue a Cancun con mi esposa utilizamos esta compania para el traslado al hotel Princess en Playa del Carmen, al comprar el boleto de ida nos ofrecieron comprar nuestro regreso por el 50% de descuento. Al comprar todo esto pregunte si tenia que cofirmar o llamar para algo antes de que me recojieran y la señorita que me atendio me dijo «NO SEÑOR YA TODO ESTA LISTO, solo llame si tiene cambios de fecha o cancelacion» da la casualidad que llamo la mañana de mi regreso a eso de las 11:00am para confirmar si me recojian a las 2:15 o 2:20 pm. Y me dicen. Que no tenian chofer para recojerme, que como no llame a «confirmar» no me podian recojer. Que bueno que hable con tantas horas de anticipacion o seguro nos quedamos esperando como grandes tontos por el taxi y perdemos nuestro vuelo. Recuerden. Pague! Y confirme! El dia que llegue. Me dijeron. «Señor, pagado y confirmado son dos cosas diferentes» RATEROS!

I wished I had seen the review before. It’s the worst company in cancun total tourist trap. I confirmed my return shuttle from Sandos playa hotel 24 hours before as I was supposed to. They didn’t show up! When I called them they told me there is no conformation for me but if I come at the airport we will give me the full refund. At the airport they said they can give me only 80% of my return ticket!!!
Take a taxi it’s cheaper and more convenient

Uno de los servicios más solicitados para cuando llegas de un viaje es la transportación, Yellow transfers ofrece ese traslado, lástima que sean exageradamente caros.
Mi anécdota es un poco triste pero exitosa, resulta que un día no pude anticiparme a pedirle a algún amigo que pasara por mí al aeropuerto pues no quería dar molestias ya que llegué como a la 1:00 am a Cancún y para mi sorpresa la línea de autobuses que tenía en mente y confiaba con que estaría disponible no se encontraba ya en servicio, quise tomar un taxi pero resultaba peor y al acercarme a ellos me salió un ojo de la cara, no te brindan una atención muy buena que digamos, finalmente sólo te suben la maleta y te acomodas donde puedas.
Me parece genial que cubran un horario en el cual es difícil encontrar otra transportación pero me resulta abusivo un cobro tan alto para los locales, en fin, así me fue en la feria y espero no volver a necesitarlos y anticiparme muy bien para la próxima.
Por si acaso no olviden que ellos están disponibles después de media noche, y tener suficiente efectivo en mano.

Warning to others needing a cab upon arrival in Cancun. We bought a round trip from this company, which also displays the familiar SuperShuttle logo, since our departure was within 48 hours of our arrival. The drive to our hotel was fine, but they never came to pick us up for the departure. Our hotel called the number on the return voucher and received no answer… multiple times.