Deep Blue Cozumel

My husband and I reserved a three-​day two-​tank dive with Deep Blue during our Christmas trip but it turned out to be a great disappointment. One of the morning dives was with Jackie. At the first dive everything went OK — She seemed nice, running up and down to help, etc.
At the beginning of the second dive, we encountered a strong current and I was drifted away from the rest of others. I tried to swim back to the group, but Jackie did not seem to even notice that I am far away from the rest of the others — She just keep swimming ahead and taking pictures. By the time everyone was almost out of my sight, I suddenly realized that I was almost hitting the surface of the Ocean! I still had plenty (+2000) air and so it makes every sense to descend to the bottom. When I was deflating my BCD, Jackie appeared at the far distance, doing hand signatures — Took me a while to understand that instead of trying to help me, she said that I should stay all the way up.
I thought this is really a pity (considering it is only the beginning of a dive), but I followed her to stay up. About ten minutes passed with many diving boats passing by, I did not see ANY ONE coming to pick me up, nor do I see anyone from my group! As my air finally starts to move towards 1000, I began to get worried until one boat passed by and a white lady yelled «who are you diving with?» I yelled «Deep Blue»! They helped me find «deep blue» but turns out this is a boat is owned by a different company. Finally, when I was about to board on another boat (since my air is running low) my boat turned up with everyone else on board.
After I was on board, not only did Jackie mention anything regarding this epic long waiting without anyone else in water, she began to criticize me «not disciplined (follow her advice of staying up in water fast enough), full of technical errors and should not have certified», in front of everyone. In fact, my husband told me that she has scolded my husband about the same things in front of everyone else for a long long time. When we were back to the hotel, she kept saying that «I will report this to the dive shop about this», and that I need a private diver next time when diving with them since I «should not have qualified the PADI certificate».
Two days later when my husband was at the dive shop for something else, she came in again and repeated the exact same things about how bad my skills etc in front of everyone, for more than 10 – 15 minutes. I was so mad about the way she handle all these things and decided to request a full refund of all my diving fee (I did one dive effectively). I am grateful that Rady, the guy at the reception handled this professionally and the owner of the dive shop understood the situation and granted me the money back.
I wish Jackie, the diving master to understand several things:
1) Your job responsibility is to take care of the group, meaning everyone following you. Don’t just keep swimming ahead of everyone and taking pictures for too long until realizing that someone is out of your sight. If you are not able to help a member out of the trouble then you FAILED your job responsibility. Don’t blame others.
2) We are here for fun, not requested lessons. If you detected my technical weakness at the first dive (as you pointed out), you could offer help which I would be greatly appreciated! Let me give an example. The next day we dive with your neighbor, Eco Divers. The instructor Mao was the exact opposite. Not only he encouraged me to follow him tightly through the entire dive but also nicely offered some helpful tips how to improve some of the kicking techniques. That was a totally different experience at the end of the day. You could have turned this to a business opportunity but instead, you just kept saying that «It is NOT my job responsibility to teach you how to dive». What is the use of hiring a diving master if «making sure that the customer enjoying the dive» is part of the job responsibility?
3) Even you have any disagreement, could you please don’t scold my husband, or yelling this out loud to make sure everyone is hearing what you are saying? This is truly irrespectful of your client. At the end of the day, I did not do anything wrong! Your attitude really turned me off, ruining my Christmas Eve.
I did not say anything in public before (since confrontation or argument is never part of my personality. But this time I decided to speak up for myself how disappointed I felt with Jackie’s services and attitude. I strongly not recommend diving with her.

I had a great two tank dive Wednesday with DM Jackie leading the way.
A lotta big fish on this part of the Reef; fast boats and prices are right on!