Fox Rent A Car

Avoid this company at all cost. They’re service is horrible and they over charged me for insurance as they didn’t honor the insurance I purchased from Expedia. They took 45 minutes just to get the car for me once I completed the paperwork. The employees were slow and the manager had no concern about me being displeased.

if i could select 0 stars i would !! the agents there over charge do not use this company they will rip you off if they you have a us drivers license.

Este empresa te ofrece el servicio de rentar un auto en la cuidad, a decir verdad tiene coches en buen estado pero sus precios no son muy satisfactorios. Me ha llegado a pasar que a veces no respetan la tarifa de mi paquete de viaje o la promoción, me aumentan el precio o me lo dan como precio de la agencia.
La verdad he tenido experiencias mejores, es una buena empresa americana para cuando necesites un carro, ellos te ofrecen el servicio de recogerte en el aeropuerto y llevarte a la agencia o viceversa. Lo único que me gustaría es que respetaran los precios que tiene uno en el paquete que realizas como viajero, dependiendo de los días que necesitas el coche.

I am very disappointed. Liliana Ivette Dominguez offered me car insurance overtly price for a 2 week car rental. $ 465 for liability or $ 930 for full coverage. Since they did not honored the insurance I had purchase through Expedia, I paid for liability. My trip was cut short for 3 day so I modified the drop off day in advance. However I have not been issue a credit for dropping off earlier the car. I have call many times but no solution. Be aware that Fox rent a Car won’t back it up because it’s privately own.
Estoy muy decepcionado. Liliana Ivette Dominguez me ofreció seguro de coche a un precio excesivamente alto por un coche de alquiler de 2 semanas. $ 465 de responsabilidad o $ 930 para cobertura completa. la compania no honró el seguro que habia comprado través de Expedia. Yo termine pagando por responsabilidad. Mi viaje se truncó por 3 días así que modifiqué la reservacion. Sin embargo no me han rebolsado. Les he llamado muchas veces pero ninguna solución. Tengan en cuenta que Fox Ren A Car no se hara resposable porque en Guadalajara es privado.

Slow service is nothing compared to what you get at their counter. Calls are handled clumsily, even as they’re «serving» you. We called two days ahead specifically to make sure the car we needed would be ready, as there had been a change on our reservation. On the phone there was no doubt our car would be waiting for us. Turns out it was… but –why not– in Guadalajara City, which is at least 30 minutes away from the airport. Instead of just facing it and explaining outright, they were just playing us the «it’ll be just one moment» routine for a full hour! The car was delivered to us 2 and a half hours after landing and in the city, after they gave us a smaller car to drive into town. The car itself, wasn’t bad. The people at their call center tried to be helpful (they get the 1 star). Avoid like the plague if in a rush –or, even better, avoid altogether!