Pueblo Bonito Mazatlan

I stayed here recently and we paid for the all inclusive. They have decent tennis courts and a ping pong table as well. If you go to the Bistro ask if you can have Jose Morenao as your waiter, he is outstanding. There is no WiFi in the rooms, but free WiFi in the restaurants and at Kelly’s bar. The message when you join the WiFi is not worded well, it makes it sound like it’s down, but it’s not, just tap OK to continue… Overall the food is good. If you do the all inclusive, ask for bottled water when you get the check, so you can have it for your room, as they do not provide this. Wish they would just keep the fridge stocked with beer and water like other all inclusives

Friendly staff. For a resort that is 30 years old, it is well maintained but could use a face lift. The buttons and outlets are grimy and the towels are rough and some stained which gives you the feeling of it being dirty. If you utilize the shuttle to the emerald bay resort, you will feel this resort is even more inadequate. The pool and beach is very empty which is awesome so you have plenty of peace and quiet and poolside service. We came around May and the whole town was quiet. Drinks are cheap at $ 6 for a blended drink and buy 1 get two specials from 12−1pm and again from 3−4pm makes the all inclusive not really worthy. Nearby restaurants are so good and cheap that I wouldn’t bother with all inclusive. Even if you ate at the resort, we found it hard to take up to a tab that is comparable to the all inclusive price tag.

What a great resort to come and enjoy some very peaceful time and to get away from everything back in the states. Most vacations people go on you are on a constant go go go. You almost need a week long vacation when you get back from your vacation. Not when you come here! This was the most peaceful and relaxing vacation I have ever been on!
The resort is located right on the beach. It literally only took me a few minutes from room to beach! Not a bad thing at all. Matter of fact, at night you can hear the waves crashing on the beach if you sleep with your patio door open to the beach if you have one. The bad part of that is, it might make you wanna get up and go pee a few times during the night to! LOL
The food is above average! I wouldn’t say it is great and fantastic, but it is good! The breakfast buffet has a lot to chose from. The omelette lady is amazing! She makes the best omelette I have ever had! There is a lot of other things to chose from as well for the breakfast. There are great choices to chose from during the day to snack on near the pool. Dinner options are good as well. There are a few different places to eat at on the property to give you almost anything you would like.
Every morning we would wake up and go for a long walk down the beach (Sounds romantic, no this isn’t a
profile…LOL). When we would get back, we would then save our seats at the pool. We always get the table in the corner near the bar! Can’t go wrong right? There are 2 pools as well on the resort. So no matter where your room is you are close to a pool. There are a lot of activities to do at the one main pool. You can do water aerobics, volleyball, and pool side Bingo and other games. The day sitting around the pool goes by so fast with a ton of options to do!
You can take the bus to the Downtown shopping area and Marina area for really cheap. Going to the Marina to buy some fresh fish to cook for yourself in the room is an option as well. The rooms come with a full fridge and stove!
People are complaining about the hot and cold rooms and then it being humid! Depending on the time of year you go, that is everywhere in Mexico. It is always something you will have to deal with! It isn’t the resorts fault. You can go in the South of the U.S. and have the same issue. Again, it isn’t the resorts fault. You have the find the right temp for the room and just set the thermostat to that. Once you find that comfort level for you, then you are good to go. Also remember, if you end up sun burnt and then have the room set at a low temp you are going to be freezing! Just something to remember as a sun burn in Mexico can be worse than the U.S.
Everybody at the resort is so polite and welcoming! They will get to know your name and they will remember it! Everyone from the front desk, to the restaurant staff, the pool staff, and even housekeeping all do a great job here!
Hoping to be able to go back again one day!

Omfg no wifi even if you PAY FOR IT. 14 $/​day at that. we did our research on this hotel Bc we were staying for a week, and Bc research is important. we were doing an emotional program, and weren’t going to be at the hotel during the day, literally just wanted wifi and a place to rest our heads. The beds are OK at best but the humidity in the room makes it unbearable. — imagine hanging out in a half plugged in mini fridge. It’s gross. Ur cold and hot and sticky all at the same time and u just want somewhere to lay your head down. The wifi does not work, don’t bother paying for it. This place was miserable all the food was gross their best asset is their mini mart.

THIS IS ONE OF THE WORST HOTELS I’ve ever stayed in! I travel a lot for business and/​or amusement, and this place should be a joke.
If you book directly in their website, CAUTION, They will charge you around 20% extra, they say it’s because the booking is not direct but though their own travel agency and they charge an extra % without letting you know.
The service in the restaurants is terrible, you will wait around 1 hour every time to be served and the employees have terrible attitude.
When you check out, they’ll charge you $ 1 dollar for every day you stayed for their «Foundation». I know it’s only one buck, but you have no choice, and no receipt and that is not right.
Also, if you have any trouble with your booking, they will ask you to call their call center and they will charge you for every minute, even when they do not solve your claim at all.
I don’t recommend it and won’t stay ever again here.

We had an amazing trip at pueblo bonito! They have a beautiful resort as well as a prime beach and location. Very close to the town and many great restaurants! The breakfast buffet and the food at the resort was quality and delicious! Service was the best I have ever experienced and the Angelo’s restaurant attached to the resort is the best italian food I have ever eaten with exceptional service! It is fine dining at it’s finest! I would recommend pueblo bonito for anyone seeking a relaxing, beautiful, or eventful vacation that will show them what local life is like in Mexico!

I really enjoyed this place! The resort is a little older but it is very well taken care of. Early in the morning you can see the employees running around preparing the pools, hot tub, bars and everything else for the day. It is a beautiful place and we had an amazing view of the ocean. We could hear the waves from our balcony. We had an all inclusive package and it was worth every penny. The food was actually great!
There is a buffet for breakfast, but lunch and dinner you can order a la carte, the menu at Cilantro (one of their restaurants) had the most delicious entrees! I’m a fan.
Another great thing is that they have a more modern sister property about 15 minutes away. They have a shuttle that runs every 30 or 45 minutes. I believe it is called Pueblo Bonito Emerald Bay and that property is even prettier. The all inclusive package allows you to visit their other property and use their facilities as well as their restaurants. The hot tub at Emerald bay was much bigger and it was adults only.
The front desk employees were always really nice and very helpful in booking our excursions. (btw, definitely go to Stone Island, it’s fun!).
Would I go back?! He@& yeah! =)

Recepción: pésima atención y nulo espíritu de servicio.
La habitación no estaba lista por lo que tuvimos que esperar una hora en el lobby junto con 15 personas más.
Lobby: no te permiten tener las maletas dentro del lobby no hubiera ningún problema sí lo dijeran antes de que trates de entrar con ellas. La persona encargada del almacenamiento temporal de las maletas también carece de espíritu de servicio. Llega preparado con repelente por que parece que tienen una invasión de mosquitos.
Estacionamiento: No te dan una explicación, esto sucede hasta cuando quieres dejar tu carro que por cierto el estacionamiento es enfrente de la calle y no es techado.
Esta es mi reseña y apenas llevo aquí 1 hora y 30 minutos.
Gracias por su atención.

Magical place! If your a family or a couple this place is amazing!!! The restaurants are fabulous. Overlooking the ocean. The beach and pool are so close that you can enjoy both all day! The service is superior! My family has been going for 20 years. Love it. Every room has a fabulous view of the property and ocean. 5 star resort!

you get more than what you pay. We stayed in this place for a whole week and we only left the hotel a couple of times. The sand in the beach is beautiful we went walking on the beach and not even half a mile away the sand was hard and difficult to enjoy. the room was very ample and secluded. we were never bother at all. the beds were wonderful. the decoration was rustic and typical for the city of Mazatlan. it’s located a bit far from the «zona dorada» but still not too far if you take a «pulmonia» it’ll take about 3 – 5 minutes. 5 – 10 minutes from downtown. They have 3 different restaurants in the hotel which close I believe at 11:00 pm and I thought they would be expensive but when time came to pay for the room service it wasn’t more than 150 bucks. A thing to mention is that when you get there they ask you to take a visit to Emerald Bay to buy a timeshare I would recommend you to take it just to see their other facility they’ll drive you there and give you some things such as free wi-​fi, the pools had warm water all the time, and they had a bar which is expected in this kind of resorts. they had ample of activities for the whole family including the kiddos. my family had a WONDERFUL experience. We are planning on going back next year.