Hotel Riu Playcar

Es un hotel para una semana.
Si vas a México a hacer excursiones y pasear por lo que vas a estar poco en el hotel alcanza y sobra.
La atención es buena, la comida safa y la habitación es normal aunque la cama no es muy cómoda y el baño no tiene ventilación.
La playa esta buena y la pileta también.

I stayed here three nights over Christmas 2014. There were more pros than cons, but the cons may outweigh the pros. From the street, you enter the lobby, which as Caribbean hotels are, is open air. The staff was lovely, polite, helpful, and speaks good English. There is also a very small gift shop there and the main breakfast and dinner restaurant.
Behind the lobby is the tennis court. The next thing on the path from the lobby is some trees and landscaping. Next are the six buildings that have the hotel rooms. There are three on either side of the sidewalk. Each building is three stories tall. There are no elevators and there are 20 steps from floor to floor. A bellboy took my luggage up to my third-​floor room in building 4. The stairs have very pretty tiles, but use caution as the humidity causes the stairs to be damp, esp in the morning. The room was a nice size, and I had a west-​facing balcony from which I saw some pretty sunsets.
None of the rooms face the ocean. The rooms either face other rooms across the path or trees. If you want an oceanfront room, this is not the hotel for you.
In the room, the bathroom was the biggest «con» for me. The step to get into the shower was the same height as my kneecap (I’m 5’6″) and I had to lean into the shower and hold the bar in order to get in without falling. It was the same issue getting out (see photo). I’ve read other reviews where people said they slipped while in the shower. I took a nice hot shower my first night there and used caution, so I didn’t fall, but the rest of my visit, I never got hot water — the other major con. I tried Wed before dinner, Thu morning and eve, and Fri around 10:30am. Nothing but cool, barely tepid water. I ended up sitting on the side of the tub and doing a «sponge bath» each time. Very disappointing.
Once you pass the six hotel room buildings, you pass more vegetation, then the pool on the left and the entertainment space and another restaurant (light lunch and snack options) on the right. Then you reach the sand. There is a massage/​manicure station and hundreds of beach chairs. (You get a towel card when you check in and the booth is by the pool. You give them your card and they give you a towel. Each time you turn in your towel, they return your card, If you lose your card, the hotel charges you something like 200 pesos.) I went down to the beach by 8am each day and had no problem getting a chair. Those who came at 10 or 11 were a little more challenged, but I think they eventually found chairs. A security guard will prevent you from setting your chair any closer to the water than the lifeguard chair. It’s pretty far from the ocean, but for whatever reason, those are the rules. Don’t count on the lifeguard to watch you or your family. He spent most of his time looking at pretty girls on the beach or talking to other employees. Every time I looked at him, he never was watching the water. Not once.
The lobby offers free WiFi 24/​7, to which you need a password. They should give it to you when you check in, but if not, just ask. No WiFi anywhere else, but you’re on vacation. Stop worrying about email and Facebook! :-)
The food was pretty good. Christmas Eve dinner was especially nice. They required a reservation the morning of for the two sittings, then had Santa, a Mexican snowman, and champagne in the lobby before and during diner. The ice sculptures and food displays were very impressive. The options were much more varied than dinner my other nights there. They really went all out. Also, the chef at the carving/​sauté station told me he has gluten-​free bread and pasta if you need it. I brought my own bread, but it was nice to hear that was an option. I honestly assumed they wouldn’t have a clue what GF was.
The employees were very kind. I called the first night to request help getting the shower on (the thing you pull up to switch from bath to shower was stuck). The maintenance guy showed up within 10 min (at 8:30pm!) and he spent about 10 min getting it fixed, but was very nice. I called the front desk one day requesting more club soda in my fridge (they provide Pepsi, diet Pepsi, club soda, Sprite (or similar — I don’t remember), water and beer). She called me the next day to ensure they’re refilled it.
I left a 50-​peso tip (about $ 3) each day for the housekeeper, except Christmas day when I left 100 pesos. I think that’s a way to ensure they do a good job on your room.
There is a small plaza across the street from the hotel with a Starbucks and a touristy shop and a few other stores, but I didn’t visit any of them. I went downtown one day and enjoyed the shopping there — both international chains (Zara, etc.) and local shops. Lots of choices if you’re buying gifts for folks back home.
Overall, I know I’m blessed to have been able to spend Christmas at the beach, but I probably wouldn’t stay here again just b/​c of the lack of hot water and the difficulty getting in and out of the shower.