Crowne Plaza Nuevo Laredo

Crowne Plaza is best suited for any official work at the US Consulate at the Laredo, TX border. Has a pharmacy at walking distance.
The staff is very friendly and helpful. Speaks English. No attitude and always willing to help. They honored our requests.
The hotel is more like 2 star us hotel, they’d claim to be 3 star level but the hotel is old and slowly crumbling.
Room — the room AC barely cooled. The Tv was old LCD and the signal was poor. Not to mention only 2 – 3 English channels. Rooms are large, Beds were comfortable. No housekeeping after 5pm.
There was a coffee maker in the room but had to call for coffee and creamer, just annoying.
They offer fridge and microwave in the room for about $ 20/​day. Both were functional.
The wifi is slow, good enough for emails or Facebook but not for watching videos or VoIP calls. They charge only 0.77 for bottled water which was very reasonable.
Their keys stop working twice in our 2 night stay. Needed separate keys for gym area. The business center was running desktops with windows vista in Spanish. Printers were not working. Had to email personal confidential documents to the reception gmail account and they printed for us. So several trips to the reception.
Pool was either closed or under maintenance when we were there. Gym had machines but no free weights.
Food/​Room service — saw 1 – 2 people trying the restaurant food. Ordered vegetarian food via room service, and both dishes were not good so sent them back, but staff was kind to take them back.
All in all hotel survives based on staff and location.