Kool Beach Club

We spent two different days at Kool Beach Club while vacationing in the area. The location and amenities met our expectations. The food and drinks were good but the service is certainly lacking. There are quite a few staff available but their attention to service needs work. We literally had to chase down our waiter and waited about 30 minutes to get our check.
The positives include location, clean restrooms, comfy lounge chairs and plenty of options for seating, depending upon how close or far you want to be from the waters’ edge. They also have a pool and outdoor showers which we appreciated.
The positives outweighed the negative so we would definitely recommend. Just be prepared the service is slow, so set your expectations.

This place is fine for what it is. It’s nice to have a chair and service at the beach of course, with access to a small pool (4 feet deep, maybe 8 feet wide and 16 feet
Long). However we couldn’t use umbrellas because of the wind, yet we could see the resort next to us using winds. There Was no wind and people kept complaining to the staff. Staff said the umbrellas did not have adequate anchors so whatever. Food is just okay as are the drinks. Obviously a tourist trap so will be paying more for food and drinks Than you would at other nearby local restaurants. Did not like being hassled for a 15% tip. Either add the tip automatically or let people tip as they pleased. I also only tipped on the amount above the chair fee (accidental) and he changed my tip to cover the total without explaining it and with already sliding my card.

No soy muy asiduo a los beach club por diferentes motivos sin embargo este me lo habían recomendado bastante.
Les cuento que el precio para locales es bastante bueno con respecto a la competencia que casi duplican el precio, eso sí, tu paciencia debe ser infinita pues tardan horas en llevarte una bebida o algún platillo de la carta.
Tal vez el motivo de su tardanza era por que realmente estaba lleno el lugar, pero un buen Operations Manager sabe que necesita más gente para cubrir satisfactoriamente todas las áreas en temporada alta, anyway, lo interesante es que tu cover te lo regresan en consumo, lo cual es un gran beneficio.
Para ser sincero, no fuimos por su playa, es más, ni nos acercamos a verla, decidimos quedarnos a disfrutar un poco de la alberca, pues aquello parecía Tepetongo.
En fin es posible que en temporada baja el servicio mejore.
Recomiendo buscar otras opciones si cuentas con un mayor presupuesto.

I loved everything but one thing about this club. The location is beautiful, clean beach, confortable padded beach chairs and good food/​drinks. The only downside (and a very big one) is the service. Everything took FOREVER, we had to wait around 45 minutes to have a couple of beers delivered. And this happened every single time. We often had to chase down the waiters.
Tip: they don’t let you bring any food or drinks from outside but if you get a first row bed just place your cooler right in front of where the club area ends since people go there and lay their towels anyway.

Two stars because of the location, chairs and the beach itself (gorgeous).
No additional stars because the service was absolutely terrible (took more than 2 hours to get our 2 drinks and chips & guac delivered). What good does a credit for food and drink do if you have to chase down the servers? We could only spend about 200 of our 1150 pesos’ worth, thanks to the service. On top of that, for most of our 6 hours there we heard at least two if not three songs, simultaneously, from different hotel sources. Overstimulating, cacophonous. And I’m a big music fan! Never again.

Kool Beach Club is a VIP Beach Club and one of the more expensive beach clubs in Playa Del Carmen, Mexico. They have comfy padded beach chairs with cushions and pillows, umbrella, towels, waiters, food and beverages. The cost of VIP area is $ 550 pesos per person and that money is put towards food and drinks. Once you exceed that $ 550 you start a tab. The regular beach chairs towards the back are cheaper to use, I believe it was $ 350 pesos which goes towards your food and drinks purchase. The closer you are to the sea, the more bucks you will need to spend to get a spot.
The staff is very friendly and attentive. The infrastructure is good. We came here twice – once for breakfast and once for lunch. Everything on the menu is tasty, except I hated the sushi. I really appreciated the great sushi we have in California after eating Mexican sushi.
Their wifi is super strong! I had no problem being connected to the internet while lounging in my beach chair.
Overall, it was the most expensive beach club we went to in the area, but I would recommend checking out Kool.