The Palm At Playa

Excellent place to stay. Only a few blocks from the beach. If you ask for rooms away from the main avenue they are very quiet. We had 104 and it was good. We heard some of the music from the roof bar but it was ok. Roomy rooms comfortable beds and the bathrooms are amazing. There’s a little Kitchenet for you it’s like a little apt. Cold rooms since its humid out.
Staff are amazing. Amibel the guy at the front super nice receptionist willing to help and the guys at Aroma Cilantro the best. Joan going above and beyond to help and give tips on where to go and Alfredo and Diego also took care of us at the restaurant since they offer free breakfast in the morning. Our cleaning lady was Perla Arcos. Super nice and always kept our room clean and stocked.
Sandra the concierge, sweet and very helpful lady. She provided great service and hooked us up with some excursions at a great price. She also helped us with dinner reservations and transfers to and from the beach. This place is simply amazing and recommend it. The rooftop is a bit expensive but if you go to relax and have fun it should be ok.

This place is cool, great staff, rooms are just ok but overall not bad, it’s load on one side of the building when they play music across the street.

I’m giving The Palm five stars because of the CUSTOMER SERVICE. As echoed in many of my reviews, this is what makes or breaks a business. If, as a business owner, you think differently: Good luck, because you’ll need it.
My stay at The Palm was quite pleasant. The rooms were great. I had a double suite, which I didn’t ask for so it was doubly nice that I had so much space. The rooms are clean, spacious modern and well-​planned. I had a living room, kitchen area and generously stocked mini-​bar. I love when bathrooms are separated from the sinks and showers, as it was at this hotel. The bed was very comfortable and there were a lot of lighting choices. I like a lot of lighting choices; It’s a thing for me. I LOVED the transparent showers in the bedroom. I was watching the news or listening to music while I showered since the big screen tv is within ear/​eye-​shot. Very cool.
The only complaint I had was the water pressure in the showers. It could be improved but I found this to be a common occurrence in and around the Playa (Akumal, Tulum, etc)
They serve a very generous breakfast, on-​the-​house, in the morning with egg scrambles or pancakes. I forget the name of our server but his service was impeccable. When I smoked a cigar one evening while working on my computer, he made sure all was well.
Also, Abimuel, one of the employees in the lobby was extremely helpful getting my bags to my room. I insisted that I could do it myself (I pack light when I travel/​one carry on) but he was insistent right back to escort me and my bag to my room anyway. Throughout my stay, Abi went above and beyond from restaurant recommendations to taxi information. He always had a smile on his face.
The rooftop pool was my favorite. I can’t put my finger on it but I very much liked the layout. It’s a compact, petite space but that didn’t bother me at all. I had a great time catching up on my tan there and bobbing about in the jacuzzi. Mind you, the water isn’t hot and you wouldn’t want it to be anyway. At one point it started raining and while everyone ran off I stayed put and enjoyed it. I mean, we’re wet anyway right?
Alberto was funny and attentive every time I visited la piscina.
Thank you Palm Hotel for my relaxing stay. Your customer service really made the experience wonderful. I hope to come back and stay again soon.
Room Tip: I prefer more peace and quiet so the courtyard, 3^rd floor room was perfect for me. The street side can get a little loud.

First time to Playa del Carmen, great hotel, super clean, wonderful helpful staff and great location. close to the Beach, varies resturants and stores. Beautiful rooftop pool and bar. Morning breakfast was delicious. Wonderful experience.

Now I was all ready to give this hotel the full 5 stars. It is an exceptional hotel that is willing to cater to your every need. We had such an incredible experience here, except when we got to check out.
When we checked into the hotel, we were greeted with a cool, damp towel and a refreshing juice to cool off with. The check in process was smooth and lovely. Our family had purchased a gift certificate for us to use at the hotel during our stay, which was such a nice surprise! I had called the hotel to request a quieter room about a month prior after reading reviews saying some rooms face the street and are loud. This was confirmed at check in and we were placed in a very quiet room. I also told them we were celebrating our anniversary when I called. When we got to the room, there were rose petals on the bed and two towels folded into swans on the bed. The porter helping us with our bags told us, «congrats on getting married! We are so happy you are celebrating our honeymoon with us!» My husband and I looked at each other and smiled; I think something got a bit lost in translation! But it was such a nice gesture. They also upgraded our room to the Loft room option at no extra charge. It was all so incredibly nice. There is a hammock on each balcony in every room. The room was also quiet. We did not hear music from the pool area or the street. It was perfect. The décor is in the hotel and rooms is Bali meets Mexico meets Miami. It was very beachy and airy and lovely.
The rooftop pool is very nice. The overall scene was great. This is clearly a spot that many people, even outside of the hotel come to. It has a very distinct Miami vibe too it. Wicker furniture, white washed walls and floors, blue lounge chair cushions. Very nice. They play EDM style music, sometimes over speakers, sometimes with a DJ present. The servers are very accommodating, albeit a bit slow with service. The food choices are good for by the pool. There is also a hot tub. You can get a gorgeous view of the sunrise over the water in the mornings. The sunsets are also really beautiful to watch form the roof.
The restaurant off the lobby of the hotel is also nice. The front of the restaurant is totally open to the street, which is very inviting and welcoming. The décor inside is kind of Mexican farmhouse. It sort of reminded me a bit of Brooklyn, honestly. Loved it! The breakfast is made to order from a menu of about 6 different selections and is included with your stay. The food is very good at breakfast time, but again the service is pretty slow. If there are several people in the restaurant, the staff seem to have a hard time keeping up. The lunch and dinner menu is sort of boring and the food is just fine. Breakfast is clearly their forte.
So, on to checking out… All went went and smoothly until we inquired about if we finished all the money on the gift certificate. My husband had been keeping track and thought we had about $ 30 left on it. They told us we actually did spend it all so we asked how much more we owed them. The man at the desk said nothing. We thought this was odd. It was highly improbable that we spent exactly what was on the gift certificate but we also had to get back to Cancun for our flight so we signed the paper work and left. We looked at the bill on the bus ride to Cancun and saw we had about $ 40 left on the gift certificate so, essentially they took $ 40 from us. It wasn’t exactly our money, but ti still didn’t feel right. I am sure this was not done intentionally, and was more about a language barrier issue when we asked about it. But it wasn’t a great way to end what was a truly beautiful and wonderful stay.
Overall, I would highly recommend this hotel. The location is perfect. You are a block from the beach, half a block from 5^th Ave, in close proximity to many restaurants and shops, a few blocks from the collectivos. WiFi is offered for free as a guest but it doesn’t extend too far from the lobby. I imagine some rooms do not have access to it. It is also a bit slow. They give you a bracelet to wear so they know you are a guest of the hotel and it is not your typical plastic or paper bracelet that some hotels give you. It was blue string with a wooden emblem with the hotel insignia on it. It was just nicer, classier, and it liked it so much more. It was a nice touch. A simple thing, but really nice. I would call ahead to ask for a more quiet room. They were very accommodating to me when I did this.

Really enjoyed how close it is to the downtown area – practically on 5^th avenue. When checking in I was greeted with a cold wet towel and fruit drink, which was a blessing due to the harsh heat!
The roof top pool is great and they tend to have pool parties with DJ’s. Chill vibe, clean rooms and breakfast was very tasty. Highly recommend the chilaquiles for breakfast (they have a kick of spice). I would also recommend the micheladas here-yum!The only downfall was that the wifi was terrible…

This hotel is amazing! It is absolutely beautiful and the staff are incredibly accommodating and so friendly! The rooms are really nice and the beds are very comfortable! We were in room 207 which was away from the street and it was super quiet. The roof top pool was incredible and the view is breathtaking! The food is really good and everything tastes really fresh! The cocktails are delicious too! Best margarita I had while on vacation was at the roof top bar! I would absolutely recommend this hotel to anyone visiting Playa Del Carmen! It’s right in the center of everything downtown so there is so much to do! This is hands down the best hotel I have ever stayed at and I have done a lot of traveling! I can’t wait to go back!

This is a beautiful hotel and our loft room was very comfortable and it was nice to have the breakfast included. The staff were very friendly and I liked the pool area despite being a beach person!
I would return for the the room but I’d be spending my money at the local taqueria and mix drinks in my room!
That’s where the good stuff ends! The bar at the pool is so expensive, the happy hour isn’t that happy and the drinks are generally expensive ($ 10 a cocktail) and they’re not good and be warned, tips are included. Next is the spa, so overpriced. They tried to charge me $ 70 for a mani-​pedi by a very nice but very amateur technician! I may be the stupid one to have a mani pedi in Mexico and I do know some spas can charge prices like this but we’re talking really high end and this wasn’t.
To sum up I want to say that Just because something is expensive doesn’t automatically means it’s good! I’m in Mexico and I want to drink refreshing local beer and eat local simple food! You can do it and the place would be fantastic!

I had the pleasure of hosting a wedding Dec 2014 and the staff, hotel, everything was just simply wonderful. We worked closely with the events manager, Omar and he made sure all details were handled. I would stay here again and certainly have an event again!

On our first trip to Playa del Carmen, my friend and I decided on The Palm at Playa as our hotel. We purposely didn’t want somewhere that was all-​inclusive because we knew we’d be out every day exploring the city and trying different restaurants.
I would highly recommend requesting a garden view room unless you are a deep/​heavy sleeper. If you are into the nightlife and will party until 5AM, then the noise won’t be an issue for you.
Everyone at the hotel was super nice and seemed to appreciate when you tried to speak Spanish. We stayed in a Palm Loft Room which was huge and had:
King-​Sized Bed
Two TVs (one in the bedroom area and another in the living room area)
Queen-​ish sized Sofa Bed
Kitchen Area & Mini Fridge
Nice Sized Bathroom Area
Outdoor Patio
Two Showers (w/​o doors)
I requested a second set of blankets for the room. A maid came and set up the sofa bed with fitted sheets and new pillows! It was so nice of the hotel, I just thought they’d give me some blankets.
Our reservation included breakfast every morning. First, you get your choice of juice, fresh fruit (and yogurt), and toast. There are three meal options – Chilaquiles, Omelettes, or Hot Cakes. The Chilaquiles with an egg were delicious! It was a tad bit spicy for me (for breakfast), but had a lot of really great flavors packed in each bite. The omelettes were salty and not too tasty.
The rooftop pool area is relaxing with a beautiful view of the ocean. There’s a large pool, smaller jacuzzi area, bar, and plenty of cabanas.
We booked a shuttle through the hotel for $ 75 per person roundtrip – totally worth it!
Free Wi-​Fi is available in the public areas, but we were able to also get it in our room – sweet!
The location is perfect and in the center of everything. The beach is a block to two away and the main street (Quinta Avenida) is right around the corner. If you need water or some snacks, there’s a convenience store next door as well. Also, the ADO bus station is a few blocks down Quinta Avenida, if you want to go to Cancun or the airport.
I would definitely stay at the Palm at Playa the next time I am in town (which I hope is soon)!

Es la tan concurrida quinta avenida de Playa del Carmen, podrás encontrar un sinfín de restaurantes, tiendas de ropa, artesanía y joyería, donde entran y salen personas de diferentes nacionalidades del mundo. Y cuando sales un par de pasos fuera de la quinta avenida, te transportas a un oasis de tranquilidad, así fue como conocí The Palm At Playa. Normalmente hacen eventos en el roof garden y como no andaba con nada que hacer, subí haber que había.
El Roof Garden, es hermoso. Delicadamente decorado sin dejar el estilo playero. La piscina esta en un nivel superior y tiene una hermosa vista, donde podrás ver el atardecer. Y si te hospedas ahí, podrás ver el amanecer que sale por el mar a las 5:30 AM, si están despierto a esa hora, es totalmente recomendable.
El hotel ofrece 69 loft y suites, todas decoradas armónicamente, para un descanso ideal en tus vacaciones. Las habitaciones cuentan con aire acondicionado, televisión, ventilador de techos, son principalmente los detalles, pero hay mucho más.
The Palm At Playa, es un lugar ideal para ir con la pareja, para aprovechar la gran experiencia que te hace vivir el hotel en sus instalaciones.

Es un hotel boutique que no tiene mucho tiempo desde su apertura, dentro de este concepto que es muy actual en la Riviera Maya, sin ser esos monstruos de hoteles donde de tanta gente no sientes una atención personalizada, aquí el trato es muy amable desde la entrada.
Automáticamente te sonríen y te dan la bienvenida, tuve el gusto de estar en este hotel como un plan de promoción para locales (Fam Trip). Me parece un hotel muy peculiar y muy intimo en el concepto hotel para adultos, no se aceptan niños, tiene espacios muy agradables como su patio central con plantas y juegos de sala donde puedes estar al exterior como un lugar tranquilo con fuentes alrededor donde puedes leer, meditar, estar tranquilo y olvidarte por completo de cualquier cosa que perturbe tu tranquilidad.
Las habitaciones son todas tipo suites, elegantes, iluminadas, muy al ambiente Playa Del Cármen. Una de las cosas que a muchos nos interesa y nos hace regresar con frecuencia a Playa, es que el ambiente que se respira es totalmente particular y no se parece a ningún otro. Los servicios se ofrecen con la misma actitud de camaradería seas Nacional o extranjero de cualquier País, sin discriminación de ningún tipo y eso tiene mucho valor.
Este hotel obedece a esas características, es íntimo, inspirado en la privacidad de las parejas, lo veo ideal para «lunamieleros», simplemente hecho para ellos, para parejas que celebran aniversarios, novios, o si vas solo, para recibir el apapacho que mereces.
Pude percibir que el personal está muy pendiente de ti, sin tampoco perturbar la tranquilidad que buscas, todos los espacios son frescos, confortables.
Las áreas comunes están perfectamente ambientadas con plantas y la presencia del agua es fundamental, lo que le da una frescura natural al lugar impresionante, sin estar saturado, hay un equilibrio adecuado.
Es un hotel que cuenta con 69 habitaciones entre lofts y suites.
Tiene un estilo contemporáneo pero a la vez playero, muy a la Riviera.
Este concepto y estilo que tiene The Palm, te invita a no salir, o permanecer el mayor tiempo posible para descansar y disfrutar desde lo confortable de sus habitaciones y áreas públicas.
Para un descanso total y placentero, es adecuado para ir acompañado como también solo, si buscas esa paz que requerimos el máximo de veces que sea posible.
Hay dos formas de viajar en mi preferencia y que puedo distinguir: La que es para conocer y aprovechar al máximo todo el día de visitar lugares, subir, bajar, trepar y todos los etcéteras… y el que no precisas ya conocer porque has ido muchas veces, y solo quieres descansar. Para esta segunda opción es indispensable un hotel como este.

Es el más discreto y céntrico hotel de Playa del Carmen. Si pasas por la quinta es muy probable que no lo veas, el acceso está por otra callecita. Entras y haz de cuenta que estás en otro lado, se respira tranquilidad y pulcridad, lo cual se súper agradece en cualquier hotel. Tienen una terraza fantástica, súper exclusiva. Justo en medio de la terraza, hay una piscina que si bien no es olímpica, perfectamente te puedes dar tu buen chapuzón delicioso en estos días de calor. La terraza es gigante y tiene salitas lounge como para tomarte unos drinks y mesitas como para cenar. Hay una barra con lo que quieras en bebidas. Yo me tomé un merlot chileno que estaba delicioso. La filosofía de este pequeñito, pero muy exclusivo hotel, es hacer que el cliente disfrute y lo logran muy bien. La atención es maravillosa, si lo tuviera que catalogar con una palabra, sería «confort».

Avoid the bar. Otherwise they’ll steal from your credit card. Don’t buy into their timeshare scam. Don’t let their agents book tours or you’ll get ripped off.

Muy buen lugar, las mejores margaritas, excelente vista y un jacuzzi que esta de mil delicias. good place, the best margaritas nice jacuzzi and a beautiful view of the ocean.

Beautiful beautiful beautiful. The room is more like a 1 bedroom apt. The showers are sexy!!! You are located two blocks from the beach. The staff is very friendly.
I got an inside room therefore no issues with noise. You get luxury here while still being in the center of the city. Tons of restaurants and bars within walking distance. Love this place soooo much! Rooftop was stunning, my favorite part… or maybe the open shower concept was my favorite. Great choice!
FYI, not an all inclusive was the only downside. Breakfast was included but it was mediocre at best. Otherwise, can’t go wrong here.