The Westin Resort & Spa

We stayed at the Westin for four nights. What a really nice resort! This was our first time to Puerto Vallarta and the Westin was a really nice place to stay. We were upgraded to a room with Ocean view. It was amazing! The grounds are really clean and the pools are also nice. There is even a swim up bar. The spa in the hotel is amazing. I had a really nice massage and facial. This resort is about 15 minutes from downtown and across the street from the marina. We had breakfast at the hotel restaurant every morning (best breakfast ever!) and the other meals either at the marina or downtown. Strongly recommend 8 Tostadas restaurant located in the marina. We had the best raw fish there (ceviche). The airport is about a 5 minute drive, which is very convenient. Plan on returning another time! Thanks for making our stay relaxing and memorable.

A little far from the downtown area (10 min can ride) so if you’re looking for some place quiet, this is your place. Next time, I’ll probably try and stay closer to the downtown area as there are more options to nightlife afterwards without the hassle of taking a cab all the time.
Westin service was great! Hotel is nice and the rooms were as expected. The pool was under construction so we were able to use the pool next door that is connected to the resort (Club Regina). Suggest staying here if coming with a family and looking to stay mostly within the boundaries of the resort property.

This westin resort is beautiful, luxurious, and a perfect place to relax. I’m so impressed by the features of the hotel. Some of my favorite aspects of the hotel are the multiple pools, the AMAZING lounge (the best «continental» breakfast ive ever had in a lounge with fresh squeezed veggie juice and lox), and the jacuzzi on your balcony. Thats right i have a hot tub on my terrace overlooking the ocean. Best part is there is no resort fee! So with points its a completely free stay.

The best thing about this hotel is its views of the ocean, which will sweep you away upon entering the lobby. Unfortunately, it was downhill from there.
I checked in at 5:15pm and my room was still not ready. When I finally got to it, I realized it’s the kind of room you’d expect to see a lizard in. Maybe that’s charming for some (it was for me in my younger budget days). The room is not well designed, maintained, nor cleaned. The shower, which needs a good scrubbing, screeches amazing loud and I couldn’t shower fast enough. The fan has a similar problem at low speeds, which effectively leaves two settings: off or warp speed. The bedroom has no overhead lights and only one lamp, so the room is quite dark at night. The bathroom does have overhead lighting but they skimped on fixtures and left all the bulbs exposed. The only outlet in the bathroom is near the ceiling, so charging something like a toothbrush is impossible. The oddest design choice is the floor, which includes a rough textured concrete around the bed. Who thought that would be a pleasant way to start your morning?
Worst of all, the outside noise is very loud. A company party by the pool raged on late, including a karaōke singer who should have his singing rights revoked. Then came the endless parade of loud drunk guests back to their rooms. Seemingly only a few hours later start the loud pushing and rattling of carts by the staff, who don’t feel the need to keep their voices down early in the morning. Unfortunately a towel shoved under the large gap in the door didn’t mitigate the noise.
While the gym was large, there is shockingly a fee for the shower there. Stick to the large pools instead of the ocean. While the beach is easily accessible, the water is roped off quite close in and there are warnings of jellyfish and sea urchin.

The service was fantastic and the location is excellent. The only negative review is that when we arrived to our room there was an open, used bottle of shampoo near the tub and a hair in the tub that obviously was not ours. It got corrected but it was the wrong way to start the trip. Other than that I highly recommend the Westin.

I stayed at the Westin for a week and it was awesome! Staff was very helpful pools were clean. Mango margaritas were my favorite. The beach was clean. I can’t wait to go back!

I like this resort. Some areas need a bit of paint and a refresh but overall it’s still nice. There’s an OXXO across the street so that’s convenient. The pools are nice. The beach is a little too small though.
I like to stay here for 1 – 2 days before heading out to another resort.
Pablo is the guy who calls cabs for you and he’s a really cool guy.

I just love this resort. Near the fun marina with striking views of the bay. The architecture and meandering pools give such a great south of the border feel. The concierge room crew is so nice and the food good. Prices fair at the swim up bar for lunch and drinks. Great rooms. We had a two level suite on the top floor. Very lux. A little wear and age showing but still a class act.

This is more of 3.75 than a 4. We stayed here for over a week during the holidays.
Pros
–great ocean view room
–comfortable bed, linens and bathrobe
–cleaning lady kept things tidy and generous with products
–liked having a window through the bathroom so you could look at the ocean while you’re in the shower, toilet, washing your face, etc
–private stretch of beach
–various pools that you could utilize
–loved the man in charge of the microphone and group pool activities. Great demeanor and personality
–doorman/​bell hop with the bushy eyebrows was very friendly and accommodating
–spacious gym and outdoor tennis court area
Cons
–ocean view room was obstructed by Club Regina building since it’s literally right in the middle
–although comfy, one of the bathrobes had a hole from a broken/​missing belt loop
–forgot to give us credit for going «SPG green» until we brought it up to the front desk
–very crowded on and off the water since some sections were sectioned off
–thin walls. So thin that I could hear our next door neighbors talking. So thin that you can hear someone walking down the hallway. SO THIN that I literally heard a man shout from his door «STFU» to a family talking loudly as they walked down the hallway at 11PM
–although there is coffee, there were no tea bags
–no fridge in the room? But there was some type of unit underneath the coffeemaker with snacks inside and locked away. Front desk said it was not a fridge and they would not give the key.
–when we walked into the room for the very first time, the door was unlocked because there was a repairman working on something in the shower. No mention of that whatsoever.
–200 peso charge to use the shower or sauna at the gym. Don’t appreciate being nickel and dimed for something that shouldn’t be.
I know there are more cons than pros, but overall we had a good time enjoying the sun on our patio, the hot tub, bingo hour and the relative calmness of the property.

This place is the worst. Bad service (except the pool servers were good), TERRIBLE housekeeping, poor management, disorganized, and the wifi is barely functional outside your room. The food is bad too. The only good thing about it is the pools and beach — the outdoor areas. Not worth staying here. In fact, I probably won’t come back to PV again. Ugh.

Prompt service at check in. However, we were not given complete information about the resort or amenities at the time. Every time we went past the concierge, she was busy or on the phone.
Nonetheless, the rest of the staff at the resort were fabulous.
Our room on the 3^rd floor was on the quiet side except on New Year’s Eve when they had the show at the resort.
Breakfast at the buffet restaurant is fabulous with great selection and flavour. Omelette station is good too.
We only ate one dinner at the restaurant and it was just okay.
We had many lunches and snacks by ocean/​poolside. The Westin salsa, guacamole, fish tacos were excellent.
We stayed in for room service on New Year’s Eve and ordered room service pizza… It was quite possibly the worst pizza we’ve ever had.
Pools are nice and large. Kids pool is quite possibly the warmest pool I’ve ever been in. Nice access to beach where waves are calmed. Many street vendors but are quite respectful.
Overall I’d highly recommend the resort.

6 day stay during busy pre Christmas season. Everything was really nice. Really nice bathroom and shower, big balcony, comfortable bed and linens. The maid service was great, the buffet breakfast has a huge variety and excellent service. The pool and beach areas have a lot of greenery including a lot of big palm trees. It’s not all concrete like some places.
Of course we had drinks and lunch poolside and service and food were really good. The service there is also excellent. The noise level from activities and music from speakers is just right.
I wish they didn’t have to mow the lawns while we were there but they have to do it sometime.
There may be a few small things that could be improved, but overall I will be back.

Stayed at this beautiful resort for a week to celebrate my birthday in September. The Westin here in Puerto Vallarta is absolutely gorgeous. The lobby, the pool, the beach, the landscaping, the rooms are all well groomed and lovely. The staff are constantly at work keeping the hotel in great condition. The location is perfect! Great restaurants, bars and stores are just a short walk or taxi ride away. We walked the majority of the time. There is a convenience store located right across the street for munchies and things you may have forgotten to pack.
The service here is outstanding. The staff would have cold water for us when we were walking back to our room from the gym. On my birthday they sent a complimentary bottle of wine to my room. They even called and made dinner reservations for us and printed off our tickets for an excursion. They really go out of their way to make you feel comfortable. The Westin Resort will really become your home away from home.
The beds are so soft and amazing, you will not want to get out of bed! The air conditioning here at the resort is on point. When you are traveling to tropical locations this is a necessity for me and the AC stayed pumping all week. Splurge and get an oceanview room, it’s worth it. We thoroughly enjoyed the balcony overlooking the pool and the ocean.
The pool is stunning and picturesque. They are several different pool options throughout the resort so make sure to take advantage of all of them. This is where we spent most of our time at the resort. The pool staff is very attentive and the Miami Vices at the pool bar are delicious. They also gave me and my friends a complimentary round of tequila shots on my birthday.
Didn’t really eat at the resort. We ordered room service three times for just a light snack but other than that we ate at all the great restaurants in the Marina and downtown. Don’t be lazy and get all inclusive. There are so many delicious options to choose from and it is cheaper to eat off the resort!
My only gripe is the Wi-​Fi. The only place for free Wi-​Fi is in lobby. You have to pay for it anywhere else at the resort, including at the pool. Come on Westin PV!!! You guys need to change this. At all the restaurants and bars in The Marina and downtown the WiFi is free. Your guests shouldn’t have to leave the resort to get this service for free. I have to deduct a star, this is a great inconvenience to your guests wanting to relax and thoroughly enjoy your beautiful resort. Give your guests Free Wi-​Fi all over the resort, it will make their experience better. I am just saying…
Despite the WiFi issue I would definitely stay at this resort again. I had a beautiful vacation and will be back as soon as I can to Puerto Vallarta and The Westin!

LOVED it. They upgraded me because of my SPG membership. The view reminds me of the Westin Maui. Large pool selection. Beach front private beach with easy access.
The rooms can use some remodeling a little but it wasn’t too bad. We got bit a lot by Mosquitos but I suppose it should be expected.
OUr view was stunning.

My stay here last month was – by far – the best resort experience of my life. The hotel is exquisitely designed, the view is breathtaking, and the staff are accomodating.
I came with a group of 4 family and friends – with my cousin being a SPG preferred member so our experience may be a bit different from the typical guest (i.e. we got complimentary breakfast buffet, upgraded to the top level for free, etc.). However, it was because of his membership that I feel our experience can truly attest to what the resort has to offer as a whole.
STAFF & SERVICE
The staff were all nice, fluent in English, and exemplified the highest level of professionalism. Lobby clerks were helpful in providing tourist information and very hospitable all around. They were times, however, when we would have to call room service an extra two or three times to get something which was frustrating. However, they did call to follow-​up on our experience which was much appreciated.
RESORT FOOD
Not worth it. The food outside of the resort is 100 times better and cheaper. My group had totally regretted ordering at the hotel as soon as we went downtown to experience real, affordable Mexican food. *Panchos Tacos is a MUST-​GO* The breakfast buffet is below average in taste, although I am sure their ingredients are fresh. If it wasn’t free, however, I don’t think I could have stomached it.
AMENITIES & POOLS
They have four different pools that are fun and relaxing to lounge in. The dark blue pool was my personal favorite since it was a bit warmer than the rest. I really wish they had a Jacuzzi. They do close their pools after a certain time for cleaning at night which is a bummer. They have a full gym and tennis courts that provide further recreation.
PRIVATE BEACH
The best part of this whole resort was probably the private beach access. Their beach is way better than the one in downtown. It’s less crowded and much cleaner. My friends and I had a lot of fun chilling on the beach and getting swept away by the waves. The beach may not be swimmable, and the tides get higher at night, but it is still a whole lot of fun to play around in.
*WARNING*
Mosquitos everywhere!!!

We had a fantastic stay at the Westin Puerto Vallarta. The staff there are truly top notch — they take hospitality so seriously! 7 days went way too fast!
Room: We were in the grand suite, a 2-​story, 1 bedroom 2 full bath palace with two separate balconies — one with two pool chaises, and one with a full hot tub and one chaise. Talk about luxurious!
Pool/​beach: the pools are expansive, but the beach here is nothing to write home about. It’s tiny, super rocky and there was trash floating around.
Restaurant: don’t know, we didn’t try it. We CAN however tell you all about the other fantastic spots we ate at while in Vallarta.
Royal Beach Club: Awesome with a capital A, and heck, also a capital W, E, S, O, M and E. The breakfast: lots of fresh fruit, as well as hot breakfast items with an amazing roasted pepper salsa. The evening time happy hour was truly a treat — fresh pina coladas, margs, beer, wine (good wine), and liquor along with super fancy finger foods and desserts.
Location: it’s in the Marina, so it’s far away from the Downtown/​Malecon area and very quiet. We liked it like that since our days were chock full of adventures, but if you want tons of restaurants/​bars within walking distance, this isn’t the place.
Enjoy Vallarta!

We spent 8 days at the resort this trip
Check in was smooth and effortless. The Desk Clerk told us there would be a wedding Saturday night and music until 2 AM so she asked if we wanted a unit as far away as possible, a nice consideration. we were given one on the ninth floor with a good view of the grounds and ocean.
The unit had the kitchen redone and was nice with granite and new appliances. The rest of the furnishings were in good condition and comfortable. The bed was very firm as is typical and made for pleasant sleeping. Maid service was very good and efficient.
Since Raintree has ‘divorced” themselves from the Westin next door, the huge pool has been split into two sections with a vegetation covered fence, one for Raintree and one for the Westin. There is no real constraint I could see from using the Westin side since there are two access points to allow passage to the Westin side. We felt no need to use the Westin side of the pool since there was ample lounges and spaces on the Raintree side. The beach has quite a few Palapas to use as well and we never had a problem finding one to use.
Food service at the pool and beach was great and fast. We did eat at the Westin for breakfast. They have an excellent buffet at a reasonable price including a 20% discount as Raintree owners. Lunch by the pool was fine with several choices. Room service is available and fast the one time we used it.
Rather than use the bus to town, we took taxis for about $ 10 including tip the bus would have been fine but we decided to splurge. We used Vallarta Adventures for a couple of tours and they were excellent. We also took a food tour from Vallarta Eats and recommend it highly.
One thing that was a big downer was the pitiful Internet WiFi. Very unreliable and sometimes slow as molasses.

Nice hotel, and great front entrance. The attendants were very nice and checkik/​checkout was a breeze. Had our room ready way early and it was huge. We also had the concierge level with free breakfast and happy hour so that was really nice.
The pool was my only complaint. Too many trees and no view of the ocean. Also not enough lounge chairs. Service at the pool was a tad slow, but they did come around and the food was good. Drinks at the swim up bar were great, but a tad pricey.
Overall a good property in the marina and Starwood properties tend to be nice and clean and accommodating. Enjoyed it a lot.

Went in November at the beginning of the High Season and the hotel was just right with about 50% of chairs filled around the pool.
This is the second Javier Sordo Madaleno designed hotel I’ve stayed in which is an open air style with lots of smooth stucco bathed in yellows, oranges, reds and pinks. Others he has designed are in Westin Ixtapa and the Westin Cabo. The rooms have large paver tiles and really stays in touch with the local style and is not overly modernized with dark wood and subtle browns that don’t distract from the naturally beautiful environment.
We debated long and hard between staying in town or at the Marina and couldn’t have made a better choice than the Westin Puerto Vallarta at the Marina. Just a short 10 minute cab ride from the airport (because you just want to get your vacation started fast) and also away from the vendors at the Malecon.
Although we had booked a junior suite, we got upgraded to a Grand Suite on the 14^th top floor because the wedding party needed our room. The room (1409) is a 1500 square foot split level suite with 2 full bathrooms, a living room downstairs, has two suite-​width fully furnished balconies, one with a whirlpool bath that we watched the sunset from every night! All balconies are very private and provide sweeping views of the Sierra Madres, Banderas Bay, the Marina and the Westin property. In fact, we felt so isolated, we never saw anyone get on or off our floor. The top floors are also reserved for Starwood Preferred Members.
The service from Flora who changed our linens and stocked our room with water every day to Juan who greeted Señor and Señora each morning with a smile and hot coffee, to Pedro who not only got us our cabs, but provided great advice the service just made us feel welcome every single minute. It all seemed so effortless.
We took advantage of the El Palmar restaurant, the Arrecifes steakhouse, the pool bar, and the main Bar lounge while there.

In the end we both agreed we’d come back here again. I am so spoiled that I can’t stay in anything other than the Grand Suite here ever.
OTHER
The hotel shares space with the Club Regina timeshare which had a more crowded pool. For those looking for quiet time, there were very few kids. Only saw a couple babies and some locals who were there for a wedding with their family.
Check out is noon but for $ 30 US extra you can stay til 3pm, $ 35 US til 4pm and so on if you need a late checkout. Our flight wasn’t til 5pm, so we took advantage.
There is not much in terms of shops at the resort. I wish I could have purchased a Westin Puerto Vallarta T-​Shirt
Cab rides to Old Town are about 120 to 130 pesos, Cab from airport is 200 pesos, cab back to airport is 65 pesos. Cab fares go up slightly after midnight. Do not accept cab rides from unmarked cars. Make sure to give your room number to Pedro and the staff as you come and go so that they know where you are off to every day. It is a really nice security touch.

I am definitely a fan and glad I stayed here. First impressions meant a lot since this was my first time in Mexico. For me the first thing that hit me was the heat, it was much different than what I am used to in the cold wet Pacific Northwest. The heat and humidity was hot and thick so the open air lobby never takes you away from that, but we were greeted with very friendly service and soon got to our AC in the hotel room.
The rooms were clean and good size. We opt’ed for the ocean view room and I recommend it, it was so nice to wake up and see the water and bay. There wasn’t any carpet on the floors but I liked this because it felt a little cleaner to me. The bathrooms were nice and the bed was firm but nice to sleep on. I did see tiny ants around the desk and balcony door but they would run away and hide so they really didn’t bother us. Just made sure to keep food and sweets away and we were good.
The pool was really nice and the swim up bar was cool. Happy hour was only from 2 PM to 3 PM but it was two for one so it was a good time to stock up lol. The drinks were pretty good some of the blended ones were hit or miss but still did the trick. I suggest getting any of their tacos and their onion rings were delicious.
The beach was small but we still were able to get in the ocean without bumping into to many people. I would recommend going in before noon because the water was clear and calm, but got a little murky and choppy as the day went on.
The restaurant was pricey and the food was good but not great. I enjoyed their soups, tacos, and sandwiches but their breakfast buffet was a little steep in price and I thought lacked in quality. The eggs were excellent though and the lady making them did an awesome job.
Overall I would definitely come back here, you get great service and everyone was very friendly and appreciative which really made the experience complete.