We were there 12÷12÷15−12÷22÷−15. We came home with bed bug bites. We notified management and they offered 2 complimentary nights on our next visit. No thank you! I posted our experience on trip advisor and when they replied(On Trip Advisor) they said I demanded a full 10 day refund. Total and utter lie. They are under new ownership(Estancia Hotel) and it shows. Spend your money somewhere else.
Kellee K.
Rating des Ortes: 5 Las Vegas, NV
Fate led us here ten years ago. We’ve vacationed at Al Cielo six times now and it’s always fantastic. We’ve really seen the hotel and restaurant evolve over the years, but attentive service and pristine beach have remained constant throughout. It is definitely my happy place. The restaurant is a excellent choice for lunch or dinner and breakfast is a special treat for hotel guests.