Configure Express

This business is a scam and I am cross posting this review to all Configure sites so no one else will have to suffer through my experience.
I signed up with the Configure New Lynn with a 6 month membership, full payment upfront in late August. Less than a week later, the head office sends out an email to its members to notify of the branch closure due to the lease not being renewed, giving us a 4 day notice.
The plans to not renew their lease/​shut down the branch would have been common knowledge and not once during my sign up did they mention that they were closing down in a week’s time.
I have been emailing their head office since the last week of August, requesting a full refund and all I have been getting back is that they are «looking into it» and «sorting it out». My emails are only half returned and none of my phone calls and voice messages into their head office has been returned.
Today marks Week 5 and I am still waiting to hear back on when I will get my money back. I have tried posting on their Facebook to try and prompt some action/​reach someone different who can help me with my issue but they seem to have their message board on lock down «requires to have your message reviewed» before they are allowed to be posted. This makes me wonder if they are more skeletons in their closet that they are hiding away.
If you are thinking about signing up with this gym, I would caution you to think again.

I am not a gym bunny and exercise is something that I indulge in rarely. I joined this gym when i was in high school, still fit and doing a lot of dancing. At the gym I would do weights and read a lot of magazines. What really appealed to me about configure was the fact that it was a woman’s only gym. This meant that I could break a sweat, jiggle a bit while I run on the treadmill without worrying about a hottie walking in.
Additionally, the gym offered a variety of classes which I enjoyed. I found myself regularly attending the salsa, yoga, combat and ab classes. These classes were fun and gave me a reason to go to the gym. Plus the free massage every month was above and beyond a treat.