Interbasics Meubels

Some beautiful looking things in their shop, but grossly overpriced, and with customer service skills rarely worse. Upon paying too much for a table last November, it was delivered to our apartment building’s door without any offer of helping to carry it up the 4 flights of Dutch stairs. A furniture store that refuses to deliver? Fine. So after an extreme struggle on me and my petit partner’s part, we got it up only to discover it had been delivered with the wrong legs. Mistakes happen. So when I called to notify them, I was told it would take 4 days for them to deliver the new legs, even though I live with in 2 kilometers of the store. FOUR DAYS. After several threats to cancel my payment and drop the table to the street, they relented and delivered the correct legs that evening. I immediately noticed the pieces were damp, certainly having been stored in a wet storage facility. Within days the cracks began to appear in the table. Over the course of a few weeks they grew so wide you could see through them to the floor. I brought in photos to show the shopkeeper and he told me to send him the photos and a description of what happened. I did so and didn’t hear anything for 4 weeks! I finally wrote threatening legal action if I didn’t hear anything, so they wrote to suggest that they come and fill the cracks with a compote. I said I did not pay all that money for a cracked table, filled or not. So they finally relented and just now delivered the «new» table (in fact, it’s the floor model, but at this point I don’t care anymore). Despite telling them to bring able-​bodied people to help carry the old one down and the new one up, they did not. After much complaining on his part, the man and I (twig of a thing I am) almost killed ourselves getting the old table down, when suddenly another man showed up, I assumed to help carry the replacement table up. But no! Though the problems were entirely their own making, they refused to make things right by delivering it upstairs. Instead, they took off just leaving it in the entry, where it sits now. The whole experience has been a disaster; I plan on lodging a complaint with the Kamer van Koophandel.

We entered the store and discovered a little discount, then received our furniture damaged. Unfortunately the driver was in a rush so we found the damage later. The transport company didn’t feel responsible and the shop neither at all: sorry, sorry. Heard 100 times but nothing happened and helped. So we got an expensive damaged closet.
On top something was still missing, after 6 months of waiting and telling: nothing. I definitely WARN every customer: the transport and service are below poor! If something breaks, forget about help! Your money will be gone. Think twice before you buy here!!!