Transavia

Transavia is a holiday flyer imo better than a lot of «main» carriers New 737 – 800 on my ride, service as expected. Friendly attendants. Just read previous review of Phlippine and agree the way they treat suitcases and charge based on weight is not a good move.

Transavia is a terrible airline. My 24-​year-​old niece bought a ticket with them to travel from Athens to Amsterdam. Unfortunately, a few days before her trip, her father suddenly passed away. Naturally, she cancelled her trip. But Transavia refused to refund anything, even though they resold her seat (the flight was overbooked). I understand that the ticket was non-​refundable, but they could have made an exception for such an extraordinary circumstance. Moreover, when I contacted them about this issue, the person I interacted with, Mister Mets in Customer Care, was borderline rude and told me that Transavia is not like Delta or KLM (I’m a Delta SkyMiles Diamond Elite), and that my niece should not expect from Transavia the kind of personalized service and exceptions one might expect from Delta and KLM. Seriously? I recommend everyone stay away from Transavia. I mean, if they don’t respect death, what will they do in less serious circumstances?

I contacted customer service to complain about what I had experienced at Schipol. It took Transavia over a MONTH to respond to me, and the statement basically said, «we’re sorry our workers told you the wrong gate, but you should have kept checking the screens as our gates can change at the LAST minute.» Um, what? Tell that to your incompetent staff.