Hotel Wieniawa Pałac

I had such high hopes for this SPA when vacationing nearby. Unfortunately, I was sadly disappointed in many aspects.
I arrived a few minutes before my appointment time, the manager brought me down to the spa area and offered a cold beverage while I wait, which was nice. The not nice part was waiting nearly 30 minutes. Finally the pedicurist arrived and seemed pleasant. She brought me to the room which despite trying for a spa atmosphere felt sterile and not very welcoming. Here’s where it goes down hill.
I asked how long the hotel/​spa has been open (she said 2 yrs), and she’s worked there 2 months. It seemed as though she had no idea how to do a pedicure or pricing, or what was included in each spa package. You work here and you don’t know what is included? Either odd, or planned to rip you off from the start. She stated a 20 minute foot soak is best. I’ve had many pedi’s, never 20 min soak, but ok (time eating into the max allotted time!) I asked her to clip my toe nails, she said she can not, because they don’t use clippers for safety reasons. She can only use nail file. How about smoothing out nail bed, SAME ROUGH FILE! How about pushing back cuticles? SAME ROUGH FILE? Cuticle oil? None. Trim cuticles? No, not allowed. So what is allowed? A cheap rushed pedicure, and she charged me 185zl (which if you see based on their pricing structure online, does not match with any service). I was so frustrated with the crappy quality, I just wanted to get out of there. FYI — comparable pedicure in this area is 60zl, so I paid 3x as much for «SPA», but got intern style nails.
I get home, to find that my nails look like a 5 year old had painted them. Nail polish on my cuticles, on the sides of my toes. UNACCEPTABLE from any pedicurist, triple unacceptable from a spa. Also, in «hybrid» nail polish they only have like 5 – 6 colors to choose from, all crazy colors, some neon.
STAY AWAY from this place, untrained individuals are here!