Grycan

Most populer ice cream shop located on NOWE SWIAT, the most populer street of WARSAW. We stopped by for an ice cream break for the kids and a coffee break for us. Both was good. We also tried a traditional dessert
Rurka Z Bita Smietana /​Cigar with cream. I think they’d better fill it with ice cream instead of cream. #rurkazbitasmietana #cigarswithcream #cream #icecream #polishcuisine #foodie #sweet #dessert #warsaw #poland #warszava #grycan #coffee #coffeelovers #coffeeaddict #cappuccino

I like the babka and they have nice ice-​creams. Usually overcrowded. Bit expencive. Not too much of a fan of the cakes.

It was really a very weird experience. I went in and simply ordered a portion of ice cream. Was told that, in order to have my ice cream, I have to go to cash register first, get a slip and come back. OK, what ever. A big sign said clearly: «One scoop to go 2.90zl». So I went to the cash register, found someone to help me and ordered one portion to go. And here things started to get interesting! I was told 7.90zl. That peaked my interest, so I payed 7.90, curious what I will get for this amount I went to the place that actually scooped the cream and got… a scoop. The women scooping did not even look at the bill I was holding in my hand… A little dumbfounded I asked why I had to pay so much more than advertised. The scooper said she doesn’t know and I have to go back to the cash register. Here I was told that it was my mistake, that I have to know what I’m ordering. If i have any complains I was to talk to the manager.
«Where is the manager?»
«She is busy with a customer, you have to wait!»
Now I’m getting slowly pissed– who the hell am I then? I just went to Magda the manager, who was sitting at a table with some people. With a melting ice cream in one hand and a bill in the other I explained my problem. Magda said there is nothing she can do because of some Polish financial laws and if I want my 5zl back I «Have to talk to Mr. Grycan».
Now, mind you, the entire conversation involved me, the manager (Magda), the cash register lady and the scooper lady. No one was helping the customers. Looking at the clock I estimated that it took about 10min in which no one at the store was being helped and the Grycan corp. was paying for these three, very lost, employees. At this point I just mentioned the soon to follow Unilocal revue. Just then, Magda opened a cash register and handled me my 5zl. (Yey Unilocal!)
All I want to know– WHO THE HELL IS TRAINING THESE PEOPLE??!
PS Ice cream, kinda melted, was real good.