Hertz

The staff is friendly but the lines are long. The gold plus rewards lane is unmanned so despite the privileged status, one must wait.

Boa concessionária da Hertz, mesmo na véspera de um feriado (Dia de Fátima), consegui reserva para o dia seguinte. O atendimento dos funcionários também foi excelente, sendo muito prestativos desde a recepção, entrega e devolução do veículo.
Fato que até costuma ser comum, o carro que solicitei não estava disponível e recebi um upgrade para um carro superior (BMW ao invés de um VW Up), sem custos.

The staff here is pretty nice. They are supposed to close at 6pm but as we got lost finding our hotel ( Unilocal’s map was way off on that but that’s another story) and we had a hard time finding gas station (turned out we missed them because, honestly, the smallest drive-​through in U.S. is bigger than the two-​pump gas stations at the side of the street — nothing disrespectful, just that we didn’t have the correct picture in mind of what to look for.) When we pulled in at 6:03, the guy was walking out of the door but he was kind enough to return to his office so we could return the car without paying an extra day’s rent.
On the other hand, the car we got had so much scratch and dent on it, it’s the worst rental we ever got. Even the plastic seal on the window looked warped like someone tried to open the door with a hanger. The staff tried her best to mark everything on the form (though we pointed our a few more), and did send the car back for a wash when we requested, but when we paid more to rent from Hertz, a trusted name from the U.S., instead of some local rental companies, we have higher expectations.
BTW the office has outlets for different countries so should you need to a quick charge and don’t have the right electrical plug, this may be useful.