Drive On Holidays

This company are in a hurry with all their customers, no instructions about driving the car, using toll boxes etc, nothing, that is on collection.
When it comes to returning the car, the return address 14A Rua da Avril NEAR THE AIRPORT doesn’t cover it. There is no area code given. There are 2 roads with this name in Lisbon, neither of them are right, I went to both of them to return the car in rush hour traffic, it was very stressful. What do I then do??? I am in danger of missing my plane by this time. I call your free phone no, it doesn’t work. I call drive on, they realise I have a problem and put the phone down on me. They then don’t pick up. Complete strangers were more helpful to me, calling them on different now so they might pick up. This is not adequate, all I needed was an area code for the drop off point and then my sat nav could guide me there. When I eventually got through, having being held on line, transferred to a colleague who isn’tt there etc, they said that I could abandon the car at the airport but would have to pay costs, and slammed the phone down. By a long drawn out process me and helpful strangers realised that Lisbon airport is not in Lisbon it is in another town. Once we found out what it was my sat nav was able to take me there. But not to the returns area. I was dismissively told to go to the right area without any help.
I missed my plane, I had to buy another ticket at 160 euros to Bristol not Luton, I got a bus to the bus station at Bristol but the buses were all full or crazy journeys. I found my way to the train station and got a train to Oxford £22.00 and then a taxi to Luton at £85.00 to collect my car from the car park there. All because the return instructions are not adequate and drive on staff are just so unhelpful. They need training in customer care and to be more available. The whole experience was a completely stressful nightmare.

Second time I’m using this company from Lisbon Airport, and I’m really happy with it! Only down side is the fact that this Rental Car pickup location is outside the airport in a confusing industrial area if you don’t have a GPS to drive out of that after! They provide you a shuttle that takes around 10 minutes. Apart from that, service is very good and conditions are straight forward without tricks or hidden costs!

The Rental Car pickup location are outside the airport! You have to wait for a shuttle that will take you in a trip for about 15 min. s into a industrial warehouse area that most of the foreigner tourists will find dodgy and confusing. It gives the sensation of being taken to an unsafe place. Improve that and you will have a good business.
Otherwise the staff were friendly and helpful, even though overall the business seemed a bit disorganized.
Good thing to buy is your deductible for 66 eur, so if something happens you don’t have to pay a deductible of 750 eur!!! My car got assaulted and the back window got broken. They replaced my car the very next day at no additional cost and I had no deductible to pay.
The car was fine even though I was expecting to get a VW and I got a Nissan Micra instead.
If they were more clear about what you are getting (pickup/​dropout location and car model), then I would probably rate this company a solid 3.5 stars because of the relation price quality, but I think in the end it maybe worth to rent it directly from the airport terminal.
This way I think of this more as a 3 stars company because of all the unexpected variables that happened and which are a bit annoying specially when you are tired from a lengthy flight.

Under no circumstances should you rent from this company. It is not legitimate or organized. You may save a small amount of money, but the hassle of getting to the car, returning the car, and working with the company will far outweigh any potential savings.