Dollar Rent a Car

Worst experience!!! Taking their sweet time and the service horrible. Customer service was one of the worse we’ve ever received. Never using Dollar again!

Since the dollar rent a car corporate office told me they cannot help me and suggested that I need to deal directly with the location, and the location didn’t want to refund the overcharges, I contacted the BBB. Dollar rent a car in PR and I exchanged several emails thru the BBB and of course the dollar rent a car lied stating that we didn’t dispute those charges at the time of the payment and therefore they will not refund us the money. Basically admitting to the wrongdoing but they put a time stamp on it. The BBB does what BBB can. I even checked their website if they even posted my complain, as they promised but guess what, I could not find it on their website. I also got a survey from the dollar rent a car and I wrote all about my experience and nothing came out of it. The end!
If anyone has an idea what to do, please share. At this point it is not about the refund but about stoping this company from taking advantage of tourists! Shame on them. We work hard to take time off and enjoy our vacations and not being taken advantage of during our time of relax!
But if I may comment: people PLEASE stop using this company and let’s teach them a lesson!
I posted my one star review on 3÷30÷2016 and after my post, there are 30+ one star posts that followed. And check out the oldest complain on Unilocal.One star, the same story from 9÷18÷2010!
Only us, customers, can stop this business from treating us this way but we need to believe these posts and act on it, unless of course we truly want to find out for ourselves and don’t want to learn from others bad experiences.
I know I will never rent from them and I will review posts most seriously than I have done before and act accordingly.
We, customers, can truly make a difference.

They forgot to tell me about the local fees in their estimate, 11% is what I was told later. I also paid for going cheap, the wait to get the car was well over an hour. Picture a counter with 4 terminals, a line of 6 customers and only one terminal with a manned service person. Also picture a manager in his office talking to a friend while we all wait. To top it off, on return you have to go back into this office to complete the return paperwork, with the 1 person waiting on new and returning customers. I was glad, that, based on my arriving experience I allowed extra time so I didn’t miss my plane. I rent cars frequently but never with Dollar again.

I never write reviews and I can’t let this go by! I wish I had come here 1^st before using this company. We are still in the throws of our rental and from the start the «fees» doubled the price! Can’t wait to see what shinnanigans there are tomorrow. This is by far the worst rental experience I have ever had. Based on this I will NEVER USE Dollar Rent a Car again. I’d rather ride a bike or pay for a driver either one of those choices no matter at what cost physically or monetarily would hurt infinitely less in the end.

1 Stars from me.
My rental doubled in price at pick up after I had paid in full on Rental
!!!
The worst passive customer service I have ever seen. Their corporate customer service did not provide any assistance as they claim not to have any access or control to the rental contracts in Puerto Rico. So I was left with dealing with the local office, and did not get anywhere. At the end of the day it wasn’t the money for me, it was the principle! I have prepaid for rental cars before to avoid the extra fees, Budget for instance allows this and my experiences in the past 2 years have been good. Dollar corporate does not take responsibility for the transactions on that website. Simply avoid this place at all costs. I had purchased a travel car insurance policy and gave them a copy of it and still the $ 619 I prepaid was added to by an additional $ 309 and 200 deposit. I was left with no option at the time, what was I going to do? There were 3 other unhappy customers there too, the cars we were given where DIRTY! I expected them to be a little beat up, that seems to be the Norm for Puerto Rico but Dirty?. Never again Dollar, not only in Puerto Rico but everywhere else.

Even the 1 star is too much for this place. For starters they doubled my rental rate from what my on line reservation said. When I tried to show them the paper they wouldn’t even look. 2^nd it is in the ghetto. But worst of all is how rude every single one of the employees were. They could all talk English but did not want to, I can speak Spanish and have had no trouble getting around in Mexico but the language in Puerto Rico is spoken way too fast and a little bit different. This place just started my vacation off bad and left a bad place in my mouth for Puerto Rico all together. The car itself was dirty and a hunk of junk. Bad strange noises and wouldn’t go much over 45 mph the rental shuttle was 2 hours late picking us up from the airport and an hour late taking us to catch our flight … Puerto Rico itself is a nasty place filled with rude people and I will never go back. Don’t use this rental place and if possible just go to Hawaii instead, it is 10 000 times better, it is clean and everyone is happy and treats you well. Everyone in Puerto Rico is just pissed off all day because they are poor and take it out on the tourists

Zero Stars from me.
My rental doubled in price at pick up after I had paid in full on their website!!!
The worst passive customer service I have ever seen. Their corporate customer service did not provide any assistance as they claim not to have any access or control to the rental contracts in Puerto Rico. So I was left with dealing with the local office, and did not get anywhere. At the end of the day it wasn’t the money for me, it was the principle! I went directly to the Dollar website for my reservation to avoid any third party fees that I have seen before. It turns out that the Dollar website is ran by a third party company, and Dollar corporate does not take responsibility for the transactions on that website. Simply avoid this place at all costs. I can rent a car anywhere in the world and I’m covered by both my credit card and my personal insurance company, why do I need to buy extra insurance? They are very good at sneaking these extra charges and fees, and I was left with no option at the time. Never again Dollar, not only in Puerto Rico but everywhere else.

This location is NOT conveniently located at the airport, as advertised. You must take a shuttle that takes about 15 min after about a 10 min wait. There must be a commission based salary because we got hustled. Since it was almost midnight and I had my 3 y/​o with me, I had no choice but to comply. There are agencies actually located at the airport that I would chose in hindsight.

Clearly Dollar Rental Car continues its criminal wrong-​doing in over-​charging customers by slipping in optional fees as «mandatory local taxes and fees.» SLI, TRPP, and ERA are optional as confirmed by Dollar Customer Service, but these are dictated as MANDATORY by the local Dollar staff at this particular location. SHAME ON DOLLAR!!!

Where do I begin?! Rented a car from this place on the 5^th of may til the 19^th of may. Today is the 15^th. yesterday I had to get rid of some roaches on my baby’s car seat. Today I had to take away roaches that were walking on my 7^th month old. I still have 4 days left with the rental. I called and they offered to send me another car. Honestly I just want a partial refund since I made the first claim. It is ridiculous that I had to pick away roaches that were walking on my baby and myself.

Still talking to customer service about the high bill. So far found $ 67.40 in extra fees. Will investigate further. It’s not right to just dismiss customers as extra fees.

sorry I can’t review these people in negative numbers! I rented here before and they claimed I had cancelled my reservation and rebooked at a higher price-​not true at all. Keep in mind if you rent with these people you have waited for a shuttle and are off site, and a ways from the airport. I ended up paying the bumped up rate since I couldn’t figure out how to get a taxi back to the airport and start over.
I forgot that my previous horrible experience was with these pirates, and booked with them again. Same thing-​a $ 50 up charge for «taxes» which were not in the reservation. Also very high for an extra driver, a GPS. I am so disgusted with these people that I will never again book at any Dollar/​Thrifty dealership.

I really despise being decieved or feeling cheated and that exactly what this rental company did. Manipulation at is finest. After bragging about how reasonably priced I got a rental car for my trip to Puerto Rico (since it stated $ 164 includes taxes and fees when I booked it) I was incredibly appalled when it was literally twice that amount at the counter. Don’t get me wrong, it’s not that I wouldn’t have paid that somewhere else, the point is I stopped price checking once I saw the amazing deal they promoted. I believe it was $ 138 plus taxes and fees $ 164. They pretend to add these charges upfront but charge the other «hidden fees» up front, and not $ 20-​$ 30 worth, no, double the purchase amount. My car rental fee spiked from $ 164 to $ 320…The deception

This was the worst car rental experience in all my 35 years. First off all I was quoted $ 324 for for a week then actually had to pay $ 623! Then I blew a tire after waiting an hour for the dollar car agency to come the police drove us to the hotel because I had two babies under two that wouldn’t stop crying they then considered the car «abandoned» would not give me a new car would not give me a refund and charged me $ 100 cleaning fee because my 2 year old was crying so hard she threw up waiting for help AT 10 AT NIGHT ON A DARK ROAD WITH STRAY DOGS RUNNING AROUND it was a nightmare! !! The police felt sorry for us thank God because we had no phone signal (I used police phone to call dollar) THE LOIZA POLICE MAN TOLD ME TO NEVER EVER USE THIS RENTAL AGENCY THEY ARE HORRIBLE

«Local taxes added at counter.» Translation: YOUR PRICE WILL DOUBLE. Sunk by my own greed, I saw only what I wanted to see when I reserved. Then my $ 177 weekly rental became $ 340 at the counter after adding mandatory liability insurance at $ 11/​day, dammit.
Unlike most other car rental cos that at least estimate the airport concession fees, local taxes and scammy add-​on insurance (read: profit), the $Dollar$ scammy web site shows only the BASE charge then deep down in the fine print, item 7 or so says, you guessed it, «local taxes added at counter.»
Got to the counter tired & sweaty, just wanted the car, instead a vicious surprise. I was so mad I could spit. And taking a $ 200 additional deposit from me after doubling the damn price just added insult to injury.
Paid $ 5/​day so $ 35 for their ezpass to cover maybe $ 10 in tolls. Love love that profit margin, mmmm hmmm! No way to opt out, bend over baby, this won’t hurt a bit.
Unlike some others, at least we got a clean car with only 5k miles, good working condition, safe tires, etc.
$Dollar$ complaint department: 888−234−0541 m-​f 8a-​5p CST.
Fool me once, shame on you. Fool me twice, shame on me. NEVER AGAIN AT DOLLAR. NEVER NEVRR NEVRRrrrrrrrrrrrrrrrrrrrrrR.

DO NOT RENT FROM HERE! Beware they are liars and scam artist. I wish I could give them 0 stars.
My rental after taxes thru Expedia quoted me $ 133 after fees and insurance (that I didn’t need) my rental went up to $ 279.
When I arrived to SJU airport there was no one there to pick us up. I had to call and wait for the shuttle. Then the fees and $ 200 hold. Which by the way took one full week after I returned the car to get released from my bank.
I called Dollarz in the US to see if they could assist and they where just as bad. Dollarz in PR is independent and as long as they honor dollar prices they pretty much can do what they want.
After reading all these reviews you can see they have a pattern. Wish I saw them before and not after.

I was really worried about renting from here from all the negative reviews posted here. I had the exact opposite experience from anything negative. The shuttle driver from the airport to the rental cars was nice and funny and handled all of our bags for us :)
Once inside there was a bit of a line, but all the clerks were working with customers and kept the line moving. It was a very lovely experience and our clerk was a bit of a comedian too, he has us cracking up. Our car was awesome and bigger than I expected.
Same treatment when we dropped off. There was no line this time and only took about 30 seconds to turn the car in. I would definitely use this car rental again. I booked through
— the first time I had to go through a third party, but everything worked out great!

Oh how I wish I could rate 0 stars!!!
I always use Priceline to rent my rental cars — it’s always a great deal. This time, I was rerouted to
when I clicked to «submit.» I didn’t think anything of it. Every time I’ve rented a car, the «total» on Priceline has been the TOTAL. The total was $ 364
Upon arrival in San Juan, we waited about 20 min for a shuttle that never came. So, I called Dollar, and they sent a shuttle which arrived about 15 min later.
When we got to the Dollar, we were told that we’d have to pay the daily $ 4.95 toll sticker fee ($ 55 for 11 days) plus $ 150 in some fees plus insurance plus a $ 200 hold on our account for a deposit. What??? My total was now around $ 800???
We used our own insurance — I had to pull up my Geico app there at the counter to avoid their mandatory rental insurance (never heard of that before).
After reading all of the terrible reviews (which I wish I had read before), I decided to question the fees upon returning the car. After the girl at the counter (Karla) tried to make me sound like an idiot cheapskate, I brought up their reviews and continues to state that no further fees were itemized. They finally credited me back $ 101 of the $ 150 fees. They still couldn’t explain why they couldn’t refund the «electronic whatever fee» and the «daily facility fee.» I’m probably not using Priceline again due to this awful experience!
Lying, scamming thieves preying on puzzled, tired tourists. Shame on them.

AVOID THIS PLACE!
IT’S RUN BY A BUNCH OF LYING THIEVES!
DON’T READ THIS JUST AVOID!
TOURIST TRAP! TOURIST TRAP!
But in case you want to read, here goes.
I hate how I’m forced to give these thieves one star. They deserve NADA!!!
Was quoted 79 bucks for 4 days and believe me, I get how there are fees on top of that but THREE TIMES THE AMOUNT??? I was expecting no more than 150 but the shady LIAR tried to charge me 225! When I asked for an explanation he said «fees and taxes»
I kept asking him over and over again to go over the fees he refused and kept saying taxes and fees. The LIAR spoke English so this was not the problem.
After negotiating the price down to 185 I finally agreed to the LIAR’s terms. This was the price I would have paid had I used a reputable company.
Use your own insurance! They will assume you have none and charge you 7 to 14 dollars a day.
Outside we made a video of the entire car to make sure we weren’t screwed with bogus damage charges.
You DON’T need the easy pass the LIAR says you need. The LIAR told me «You cannot pay cash at the tolls and there are NO booth attendants in Puerto Rico so you need this easy pass» Every toll both person I saw made me shake my head.
Thank GOD I accidentally paid for the Teodoro Moscoso Bridge! I went in the wrong lane and was forced to pay for the bridge. What luck! The Teodoro Moscoso bridge is NOT covered under their easy pass. If you accidentally use this bridge you can get fined 150 bucks!!! You sign this when you get your car. Look at my pictures. What luck! I dodged a 150 dollar bullet.
When we returned I asked about this and the 2^nd LIAR told me that we probably didn’t go over this bridge. She said we would know if we went over it because the bridge has Puerto Rico and United States flags on each side back to back. We Googled this and she was right. We didn’t see any flags so we must not have gone over it right? Wrong!!! What the 2^nd LIAR failed to mention was the government took down ALL the flags months ago because the wind kept blowing them off. There is NO WAY the 2^nd LIAR did not know that because the bridge is right next to the airport!!! The guy who drove us back to the airport told us all this. Again, we dodge a bullet!!!
Isn’t that some shady ish??? The biggest bridge leading to and from the airport you cannot go on because it’s not covered but if you do, you have to pay 150 bucks!
I HATE YOU DOLLAR RENT A CAR!!! You have joined the ranks of Cox Communications as being the world’s WORST companies!!! (Read my Cox review) I will spend the rest of my days telling as many people who will listen that you are Son of a Biscuit eating Bull Dog slash a Coodi Queen Lint LICKER!!! (Can’t curse, because I uphold Unilocal Elite Member standards).
I will post this review on every site possible. Hopefully I can save some people heartache.

It is off airport site… Major inconvenience and the rates are doubler what you think… The fees, taxes etc were more than the car.
I had to call to get picked up at the airport pin arrival, which none told me, nor gave me the number, and I had to wait 20 minutes for the shuttle back to airport on my return flight!
Not recommended!