San Juan Water Tours

Other review said they were hard to fine. We found it impossible. We didn’t make the tour. They didn’t care. They had already received their money. NO REFUND. We gave the directions that were provided by San Juan Water Tours and showed those directions to multiple locals who couldn’t direct us to their site.
I would like a refund. We decided to book with through Zerve for the San Juan Water Tours, Sunset Boat Tour, (Ticket Code JXPPZT-​792 for $ 153.41) even though the reviews said it was a nice excursion but very difficult to find. It didn’t say impossible.
We left the ship at 3:00 to get to the location early for the 5:00 Tour. We didn’t have telephones to call San Juan Water Tours so we asked the Officer at the Port how to get there and showed him the directions we were given on the e-​ticket.
«Meet at Pier 6, Bahia Urbana, in Old San Juan. The best GPS address to use is Sheraton Old San Juan Hotel, which is 100 Calle Brumbaugh, San Juan, PR 901. From the hotel, go down Calle Mariana to the East. The dock is next to seahorse statue and there are Water Tour flags at the dock».
The officer told us to walk left toward the fort and it would take about 10 minutes. After walking for 15 minutes we were convinced that his directions were incorrect. We returned to the Pier.
Next we showed the directions to two taxi drivers at the Pier. They both said they didn’t know where it was or how to get there.
Next we showed directions asked the Trolley driver if he went there. He said he thinks so, but with traffic it would take over an hour and suggested walking. We started walking in the direction he indicated.
Next we asked and showed directions to an officer who was standing on the roadside after directing traffic. He said to walk about half a mile further and pointed out a building that should be where we were going. After another 15 minute walk we found that this wasn’t correct.
Next we asked and showed directions to two officers who were standing on the side of the road. They seemed confused and said they didn’t know but an interpreter came up to us and offered to translate for the officers. With the officers’ help and with the interpreter’s guidance they told us to go back to the Pier and just across the street we would find the Sheraton Hotel right across from our Pier. When we got there we should take the street to the right and walk about two blocks and we would find it. That took us to the middle of Old San Juan, not near any water. It was now 5:00 and too late for us to make the tour. We returned to our ship.
If after asking 2 Taxi Drivers, a Trolley Driver, 4 officers and an interpreter for directions and they all couldn’t get us there, I believe that we were not at fault and should be refunded our money.

Go and enjoy history on the water! I took the sunset boat tour with my friend. Overall this was very nice. I enjoyed the historical stories about the sites we were looking at from the water.
Note/​warning: Some sections of the oceans are rocky and move you back and forth on the small boat. I had to seek God for inner peace. Fortunately, the rocking back and forth isn’t that long.

I really enjoyed this Sunset Cruise! The boat is small but comfortable and the captain knows how to control the boat to minimize movement over other boats’ wakes, etc. Really smooth ride in my opinion… and an ABSOLUTELY gorgeous sunset!
I really loved the personal narration from the captain sharing information about the sites, the history, and the people of San Juan, PR. Really lovely experience!

Fantastic views of Old San Juan from the water. It was awesome to see El Morro, Paseo de la Princessa, and the Old San Juan gate from the water. Great opportunities to photograph buildings and wildlife (pelicans and other birds plus an occasional water-​dwelling mammal!) We did the 60-​minute tour during the day. Might have been even better to do the sunset tour for an extra element of enchantment. Our guide was funny and knowledgeable. But, I would have also liked to have heard more from him! We heard a recording once we reached La Fortaleza Definitely do this tour as a supplement to others if you can. But, if you’re only doing one– perhaps stick with a walking tour (such as Legends of San Juan).

Great to see the land by sea, but the tour could be more informative and interactive.
The opportunity to take amazing pictures as we sailed the area pushed this review from 2 stars to 3 stars.
The tour boat is very small, not for those who are easy water ‘sickies’.
The guide spoke English well and was good at using verbiage for all to understand.
The tour portion by the forts was a prerecorded voice over from the actual tour of the fort (kind of a gypsy move there).

Enjoy the view of Old San Juan from a new perspective! Wonderful ride around the bay… make sure you reserve the sunset cruise! The golden glow of the setting sun on the bay reminds you why it was named Puerto Rico!