We booked an overnight package on the hotel’s website that included our room, Wi-Fi, breakfast, dinner, tickets to the water park adjacent to the hotel,(aquabasilea) and a late check-out. After a disastrous start to our vacation,(forgotten passports, broken trunk lock… The list goes on.) we didn’t arrive until 1:00 a.m. The hotel staff, as mentioned in previous reviews, was OUTSTANDING. They arranged for us to have lunch the next day instead of dinner, and lunch, like the breakfast buffet, was delicious. The hotel is conveniently located just off the A3/E35 — perfect for a weekend getaway or a stop on your way into/out of Switzerland.
Ted B.
Rating des Ortes: 2 San Juan Capistrano, CA
Generally nice staff, but very poor bathroom amenities. Thin, old towels torn along the edges. No washcloths provided till later. Tiny, tiny soaps. Had to call on multiple days to get towels and soaps. Staff denied that there was any shower gel(I had seen a small bottle the first day). On the last day, I found that they did have it. Frustrating for the prices that Marriott commands.