Avis

The service in this Avis rental car return in Zurich airport is horrible. The attendant was yelling and screaming at a customer (I had no idea why they were fighting) … I asked the attendant where do you return the car since no one is out there at the lot. To that he responded in an arrogant tone «you wait at the car and I will come there»
It seems like few others had same experience here several months ago and yet there seem to be no change in customer service.

AVIS in Switzerland is the worst. The car was fine, and all that, but when we returned the car, they charged us over $ 550 for a barely visible inch and a half scratch. If I had a rag it would have buffed out in less than a minute. Then this weekend they charged us a CHF 50 handling fee for sending us a piece of paper in the mail telling us that we’d gotten a CHF 40 speeding ticket for going 3 km (1.86 mph) over the speed limit. We will never use AVIS again. And advise everyone else to avoid them at all cost, especially in Switzerland. I would give zero stars if it was an option.

The Budget/​Avis in the Zurich, Switzerland Airport provides horrible or rather no customer service. Or I’ll put it as the rude «customer service» representative said to me when I returned my car. «We are not information we only provide cars.»
My friend and I landed in Zurich and planned on driving to Munich for a wedding later that week. While at the Budget/​Avis Car Rental we asked for directions from the Zurich Airport to Munich. She provided us with a map and highlighted a route. The route went from Switzerland, through Austria and then into Germany.
We then asked if we needed a pass or a special permit anyway long the route she heighted for us. She looked at us and told us «no» and said that we have Swiss plates and would be able to drive anywhere we wanted. This was a bold lie!
Based on her information we got into our car and drove towards Germany on the route she highlighted. We were in Austria and before the German boarder there were police checking permits. We were told to pull over. We received a 130 Euro ticket for not having an Austrian driving permit! A permit only would have cost 15 Euro from any gas station before the boarder.
At the end of our trip when we dropped off our car at the Budget/​Avis Rental location, we complained to the «customer service» representative. She rudely told us «We are not information we only rent cars,» and then gestured for us to leave.
We spent 250 euros but received horrible customer service. The representative actually lied to our faces and then was very rude to us when we returned the following week. Please do not go to the Budget/​Avis at the Zurich Airport. They are a rude lying bunch that cares nothing about the customer.

Auf dem Flughafen gibt es nur einen zentralen Ort von Autovermietungen, darunter Europcar, Budget, Avis Bisher immer freundlich und hilfsbereit bedient worden und nach Klärung aller Formalitäten nach ca. 5 Minuten bereits den Autoschlüssel in der Hand. Bei der Abgabe kann es schon mal eng werden, da auch die Abgabestation von allen Anbietern genutzt wird.