Dorsett Mongkok, Hong Kong

The room is small but it’s Hong Kong. Very friendly and helpful staff. If you book her they offer free cellphone and shuttle bus to take u to tourist area. I personally like that idea. The place is very clean. They also have a fitness studio inside and also a restaurant inside.
The hotel has aircon but no heat. Yes it’s Hong Kong. The room is very cozy. Nice high ceiling.
Funny the hotel looks really nice but surrounding stores and shops and residential area looks really run down and crappy and make the hotel look out of place.
The hotel is located in a tourist area. So prices around here is a bit more expensive but it’s ok.
Like this hotel

Prior to going to Hong Kong, I quickly realized that rooms in most hotels would be modern & clean but definitely far from spacious. Well, that is unless you’re willing to shell out some seriously big bucks. When traveling, I tend to not spend most of my time in the room anyway, so it would be ok. Just as anticipated, the room was tiny yet ultra clean & modern, but if you don’t want to shower in a teeny, tiny space then you will need to do a serious upgrade. With our two suitcases, there wasn’t much space to walk around the bed, so we put one of them on the window sill which did look out towards a lovely view of vibrantly colored buildings similar to the high rise condos in Miami Beach but with mountains in the background. The view definitely was quite nice on the 18^th floor, I must admit.
Every time we entered or left the hotel, no one on staff was there to greet us on our way with a smile like we had experienced in Vietnam but it’s a very different culture in a very different city. The hotel itself is very clean & modern but has a very cold, cosmopolitan feel to it. The absolute best part of the hotel was the fact that the room has a smartphone for the guests to carry so that it provides your own smart phones with constant wifi or you can just use theirs; however, if you are like us & have iPhones, you will most likely prefer to use your own on the wifi because it’s much different using an Android.
The main reason for my title to this review about this hotel not having friendly staff is because on the first afternoon, we wanted to eat lunch in the restaurant on the 2^nd floor. When we got to the restaurant, we were told very coldly that there was no way we could eat because they had a reservation for a large party, although there were literally at least 10 tables open sporadically throughout the restaurant… not just a section blocked off. I explained we were staying in the hotel & the server shrugged her shoulders at us. We went downstairs & I was so annoyed, I told the manager at the concierge. He called up to the restaurant & told us that there was a table available for us on the patio & asked if that was acceptable. Yes. Sure. Of course. We just want to eat & head out. We are not the type to sit there forever after we eat. We headed back upstairs & were shown to the patio & told to sit. I asked if we could get menus & were told its buffer only right now & the server walked away. Um. Ok. Can we order a drink over here? I followed her & told her we wanted two soft drinks & she just nodded. We went to the buffet & ate the food, which was decent but not great. The food was quite heavy & did not sit well at all & put a huge damper to the rest of the afternoon. I had to chase down the server again to get the check so we could go back upstairs & wait for our stomachs to settle. Listen, each person or group of people will be looking for different factors when choosing a hotel room in a city. I will give credit where it is due & exclaim that the location is convenient, the hotel & rooms are clean & modern with a wall covered in mirror which was convenient for getting ready purposes since the bathroom is way too small for more than one person to be in at a time, the smartphone is super convenient, helpful, & just plain awesome, & the price is pretty reasonable. I just don’t appreciate the coldness I felt at the restaurant or each time I walked in & out of the lobby. If you’re anything like us, the types that live it up the entire day & night & often are not ready to go to the room just because things are closing, the best part of this hotel’s location is a small park across the street. Every night we would get a beer from 7 – 11 & go hang out in the park… even when it was pouring outside! It did round out the day & night & afforded us that extra hour to unwind & reflect on the day’s events. I did enjoy this very much.

$ 60 for a room on expedia for a room like this? Yes! Ok, I just stayed one night, but I was very pleasantly surprised. Situated in an older, less fortunate area of HK, Dorsett is an oasis. When my taxi pulled up to the curb, a doorman quickly helped me with my bags and took them upstairs for me. The gentleman at the front desk even took the time to show me how to use the free 3G smart phone in my room (ie. how to create a hotspot), and the doorman showed me how to use all the light buttons in the room. The service here is refreshing.
My only complaint is that as I was checking out, I was in a bit of a hurry to get to HKG airport, yet the lady at the front desk wouldn’t let me leave until the maid went to check my room. This is the first time I’ve ever had to wait for a maid to check. my. room. Don’t you do that when I leave? Sure, that’s a nice gesture if I left something in there, but she said it was to check that the 3G smart phone was still there. Are you saying I would try to steal it? Dorsett should take a hint from New Millennium Hotel on the other side of Kowloon and just charge the patron if we take the phone. I’d rather battle a credit card charge than miss my international flight. Please rethink your processes.

I had a great stay at Dorsett Mongkok!
The lobby is pretty small but had a really grand and beautiful chandelier. It smelled so good too, although I noticed that all the hotels we stayed at during our trip had the same pleasant smell. The staff was very friendly and welcoming.
My sister and I originally booked a standard room which was super tiny — we knew this ahead of time based on photos but it fit our needs and budget. My mum decided to stay with us for a few days while visiting her family though so we upgraded to a super awesome, much bigger room (2608) with a gorgeous bathroom and incredible view!
The room was super clean and decked out in the standard amenities. The best thing was that all the rooms have a free smartphone with unlimited calls to a few countries (USA, China, Japan, etc) PLUS wifi hotspot to use! We pretty much took it everywhere. It was so, so helpful for someone with no sense of direction. Oh yeah, the rain shower head was pretty incredible after long days of exploring. I beat my steps record everyday!
I found the location to be fine — plenty of local spots to eat at in the immediate area plus a 24hr Mcds and 7 – 11 around the corner. The Olympic MTR station is also not too far away — we timed a 6 min walk. The Mongkok MTR station is a tad further but there is so much more goin on in that area that we made that walk a few times too.
We didn’t make use of the fitness center, restaurant or shuttle buses so no comments on those amenities.
Overall, very happy with our stay.

Dorsett Mongkok is a small boutique hotel. The staff was friendly and very helpful. The hotel provides a free shuttle with scheduled times leaving on the hour every hour from 8am — 9pm and has 3 stops during the day into evening. At night there are 2 stops. First stop is Langham place/​Ladies market. Second stop is Star Ferry/​Canton Road/​China HK City. Third stop is Kowloon station for airport express. Suggest going early to your stop because seats fill up and they don’t wait till the exact time usually to leave. Sometimes leaving early. Late shuttle leaves hotel at 10pm, 1030pm, and 11. First stop is Ladies market about 5 minutes out. Star ferry is about 15 mins from hotel.
They also provide the use of a cell phone in each room which is awesome if you’re so far from home. Can call 9 countries: USA, UK, Canada, China, Australia, Japan, Korea, Singapore, and Malaysia. Unlimited calls. And you can use the phone as a wifi hot spot as well. Definitely helps in navigating around Hong Kong.
The rooms are a tad small. The bathroom area is a glass enclosure with a sliding door. Small bathroom but works okay. It has frosted glass. Beds are a bit low but comfy enough to sleep on after a long day of walking. AC would be cold when you sleep but when you wake up, it’s a bit muggy.
Overall a good experience. Recommend the hotel. Nearby are 7 – 11, Watsons, McDonald’s, and a post office. Definitely would stay here again.

TripAdvisor is my gold standard for hotel reviews and I use it heavily when selecting hotels. It rarely lets me down but unfortunately, this was one of those occasions. I’m still scratching my head on how the Dorsett Mongkok won a Traveler’s Choice award!
We arrived in Hong Kong in the late evening, checking into the Dorsett around 9:30 PM. The location was claimed to be incredibly convenient to the Olympic MTR station which I must disagree with. The walk from the MTR station is indirect and a good 10 minutes plus. Check-​in was fairly easy but they only offered one key. The staff here proved to be incredibly robotic and lacked customer service.
We certainly didn’t expect a huge room (this is Hong Kong, after all) but the room was quite tiny. Cleanliness is important and while I won’t call the place sparkling clean, it was suitable. The bathroom didn’t offer much in privacy so be prepared for that. The worst part about our stay was the fact that the hot water didn’t work properly the first 36 hours of our stay. The water would either get only lukewarm or only last for about 2 minutes. By day 3 of our stay, the hot water worked just fine. The WiFi is provided by a mobile phone hotspot in the room which also allows you to make free international phone calls. The WiFi seemed to be fussy the first night but after that it worked perfectly.
The location in Mongkok is a mixed bag. You certainly get a true Hong Kong experience as it’s not a popular tourist area. It’s filled with locals so if you prefer a more local experience, Mongkok is a good choice. I like Mongkok but I did not like the long walks to catch the MTR trains. There’s a hotel shuttle around Mongkok and Kowloon but it’s a pretty long wait.
Service certainly wasn’t their strong suit at the Dorsett. We didn’t have any issues with service but I don’t ever recall being greeted in the lobby and checkout took a while as the staff seemed short handed.
I don’t see myself returning to stay at the Dorsett Mongkok. There were too many minor frustrations and customer service is important to me. If you seek a no-​frills hotel stay, don’t let my review turn you away. But the Dorsett just wasn’t my cup of tea.

Hotel is just fine. It is clean & the staff is friendly. Lobby smells quite nice, too. Our room was very small, which was OK since we were only in HK for 2 nights. You’d better be comfortable with your roommate, though, because the bathroom is carved out in the corner, separated only by glass and a glass sliding door. Leaves very little to the imagination. There is a fitness center which we did not use, and while we set foot into the restaurant to see what breakfast looked like, we did not eat there. It looked fine, we just prefer to explore and find our meals outside the hotel. The neighborhood and surroundings aren’t the best or most lively, but even late night it seemed safe. It is a short walk to Olympic metro station, which is a plus. 2 other big plusses are the free shuttle that runs every hour and will take you to a few major stops in the area, which helps get around. And there is a free smart phone in the room that you can use for free WiFi, navigation, hotspot and local calls. The phone works all around Hong Kong. That was a major plus.