Pro-Dive HK-USA

I am giving Pro-​Dive two stars, because it has decent products, but horrible customer service. When I walked into the store – excited and all to see what this HK dive shop has to offer. The store has cool dive products. There were lots of employees in red shirts walking around, yet none of them greeted me. When I stopped an associate, who looked half awake, to inquire about fins, he walked by the fin section without a word and kept walking away. When he stopped in front of the wetsuit aisle, I figured we can skip the fins to look for a wetsuit with appropriate thickness for HK diving. He pointed to the suits and said something close to «Any of these will work» and then walked away again. I gave up on this guy. Then, I sought assistance from a lady regarding dive bags. Instead of walking a few steps to see the bags I referred to and possibly answer more questions, she planted her feet where she stood, and seemed annoyed. Shortly after, another customer requested her help, and she started hopping around like a smiling bunny. My observation about Pro-​Dive employees may be invalid, but the perception is they focused their efforts on Caucasian customers. Roughly ten Caucasians customers (including kids) were shopping; employees followed them around and assisted them with gladness and smiles. Good service should NOT be reserved for selected few. Instead, it should be a universal practice for all customers. In the end, I left the shop empty handed and disappointed at their poor customer service.

Have purchased many products here over the years and although they are not always the lowest in price, they offer sound advise and a great range of products. This shop is easily the most well-​stocked and organised dive shop in Hong Kong. Recommended.

I would rate them a zero if could.
Deal with caution. Sent in a friends dive watch for a check after a failed battery replacement through them less than 6mths ago. Scuba pro had no rec, and watch guard cracked.
To think we had bought two complete dive sets through them a month back, and they wouldn’t issue a receipt! Insisted we use our credit card charge slip as proof of purchase… Seriously…

Pro Dive is a scuba diving shop, conveniently located in Wan Chai on Lockhart Road. It’s tricky to find, up on the 2^nd floor of an old building, but now you have a reason to prowl around Lockhart Road!
Pro Dive used to be a full service dive centre, offering training and dive travel, but this seems to have petered out recently. But this is probably a good thing, as their local trips were always via another dive operator, which meant a mark up for no reason.
What is good to see, is that Pro Dive have concentrated their efforts into providing a good retail experience. They are by far the biggest shop in HK, commanding an entire floor of their building, and as such they have utilised this real estate to properly display their products. You will thankfully not be tripping over BCDs and scuba tanks in an effort to get to the wetsuits.
The product range is very good, with plentiful stock across a number of brands. The prices are reasonable, or as reasonable as can be in HK, which seems to be quite an expensive place for scuba kit. There are the occasional discounts, but these tend to be on a particular product (end of line stuff or dated stuff), rather than blanket discounts on all masks, for example.
I am a bit disappointed with their staff. It’s fine if you are know what you want, and can make a bee line for it, but if you need advice, the staff are less knowledgeable than some of the other stores and dive centres. I have had run ins with the staff too, as they can be somewhat surly. However, the actual store managers are very friendly, if somewhat patronising.
If you know what you want, by all means get over to Pro Dive. You will get good products at a fair price. If you’re not sure, perhaps take a buddy or ask your local dive school for advice.