Dot-Well Photo Workshop

Let me start off by saying, I really wanted to love this place.
I just traveled through Europe and Asia shooting 120 mm film and Hong Kong was my last stop. Paranoid about my film going through the x-​ray machines I decided to get everything developed here.
My first encounter was with this woman at the counter. You can tell she is tired, angry and cannot wait until 8:30pm when they close. I put my film on the counter and say I want to get them developed and scanned. She very quickly scoops my film in a bag, and says ok come back in a few hours.
Great! or so I thought… I go back a few minutes later because I realized she didn’t ask me for any specificity on my order. I ask her a few questions and she immediately scolds me for not telling her what I wanted. She makes me pay for my order which is fine but she also patronizes me and yells at me in the process.
I decide to come back the next morning at 11:30AM which is what their facebook page, this Unilocal page and other places say they open. I waited outside their door for 45 minutes and no one came. How do you operate a business like this? There is no sense of professionalism or respect for their customers.
I go back and get my film, she rushes me out the door. I drop off another roll this time and ask for the same specifications.
When I went to pick up my film I left my receipt at home. She promptly says «There’s a $ 8 HKD processing fee if you don’t bring your receipt». I did not want to go back again so I just paid for 8 dollars. Normally if something like that happens you’ll expect them to ask you a few questions or search for your order. NOPE. She doesn’t even put down my 8 dollars yet and she hands me my film and rushes me out the door. I mean, seriously — how disrespectful is this place???
Not only did I feel like she ripped me off, everything on my order was wrong.
DO NOT COME HERE WHATSOEVER.

I remember first visiting Dot-​Well three years ago. It was when I bought my first 35 mm roll of fine-​grained Kodak Ektar 100. I didn’t think much of it but now I always come back here to regularly buy film because they sell a varied (and some discontinued) stock and are, in most cases aside from specialty film, affordable.
For those just starting in film photography, I recommend skipping slide (color reversal) film and buy negative film to start with. A good emulsion is ISO 400, Kodak and Fuji films work very well.
There are a lot of film cameras all around the store ranging from simple point-​and-​shoots shoots to medium format cameras. Back when I was interested in buying a 35 mm camera, I would’ve bought it here but got swayed by the cheaper prices in Sham Shui Po.
About 90 percent of people who enter the shop are regulars, and 9 out of 10 of that crowd come for the film processing. They use fantastic Kodak photographic paper and can process 35 mm and 120 mm film rolls (C41 process) for just 20 a piece. Truly affordable. Black and white films ironically costs 15 dollars more, even though it’s much easier to develop. If you’d rather develop your own B/​W film, they sell Adox and Kodak developers for a much cheaper price than elsewhere.
Negatives/​slides to CD are also a popular service, with the most expensive service (120mm slide to CD) coming at 60 dollars. Everything else is cheaper than that. Regular 35 mm negatives to CD costs 30 dollars and is what most enthusiasts go for.
Tip: Get your film processed before 7pm as it can get really busy (lines extend outside the shop). Be prepared to wait and chat up a fellow photographer.