Grand Hyatt Hong Kong

Upon arrival in Hong Kong, we checked into the Grand Hyatt where our room was located on the 31^st floor (Grand Club level). We enjoyed the hotel for 3 days. The Grand Club offers a nice breakfast spread (you can even have things cooked to order) and a lovely evening reception with cocktails and appetizers. Even better than the food was the excellent service by the staff there. They truly went out of their way to make guests feel special.

Definitely a five star hotel. The attention to detail is amazing. We’ve stayed here twice and loved both stays. The location is great — everything is walkable but bring good shoes. Friendly staff who was very attentive and eager to make our stay the best. We used the horizon club and had some really great food with a good selection of both western and Chinese foods.
Weather kept us for the pool but it looked lovely. You can’t beat the harbor views. They are stunning.

A truly wonderful stay. We used a diamond member suite upgrade, and the view overlooking Victoria Harbour and the skyline was worth every penny.
Breakfast buffet was also absolutely worth it. A made to order omelet and noodle bar, various dim sum, Indian cuisine, and of course, the traditional Western breakfast with bacon, eggs, sausage and pastries.
The lounge’s happy hour was self-​service which is always nice and the selection was wonderful. It also has great views and was typically very crowded. Get there early for a window seat.
I really enjoyed our stay here, but the hotel is a little out of the way. It took us about 20 minutes to walk to the Star Ferry, but this will probably be a lot quicker once the waterfront construction is complete. Also as an FYI: you can’t actually see the Symphony of Lights from this side of the harbour, so no watching from the comfort of your room. We could just faintly see a few flashing beams. you need to cross the harbour to see the lights…
My absolute favorite feature of our stay was that they provided us with a complimentary smart phone. It included all local calls, and while we already had wireless service since we use Google Fi, it was nice to have the ability to look up maps and google things when we typically would not have wifi or service. I am not sure if the phone comes with all rooms, or only for diamond members, or only for suites.
Would not hesitate to stay here again!

I came to this Hyatt as part of my business trip to attend the Hong Kong Fair. This hotel is right next to the convention center, which makes it along with the Renaissance nearby the most convenient hotel for conference attendees. The restaurant is decent, but price is quite steep to eat within the restaurant. Instead right around the convention center, there are quite a few good eats for more local prices. But for this Hyatt, service is great and rooms are large. Can’t complain if you are here for business travel :).

Note: this review is for the afternoon tea.
This hotel is absolutely gorgeous! A little outdated but gorgeous in a classic way nonetheless. I would rate this 4.5 stars if that were possible. Although my boyfriend and I were staying at the Renaissance just a few blocks away, my best friend picked me up to take me to the Grand Hyatt for my first high tea.
Everything about it was made for Instagram. They have this crazy waffle bar in the back where a chef makes a warm belgian waffle for you and tops it with your choice of ice cream (I got strawberry and mango). There’s also a gorgeous selection of chocolate, fruits, and cakes that come with your tea set as well and don’t even get me started on the actual tea display.
My best friend paid roughly $ 40 USD a person for us. This is probably one of the most gorgeous settings for afternoon tea as well with huge wall to ceiling windows overlooking part of the harbor. I’m docking a few points down for service because they could have been better but overall, I’d love to come back here in a heart beat.

If I could, I would rate the Grand Hyatt as 4 ½ stars.
We landed late at night on New Year’s, and were really tired from our flight to Hong Kong. Once we arrived at the hotel, however, we were greeted with friendly and efficient service. Since it was the holiday season, we wanted a view. We were given the choice to upgrade to a remodeled room, a view room, or a remodeled view room. We just opted for the view room, and were led to a huge room on the 31^st floor with an incredible view of the harbour. To be honest, the only thing that wasn’t remodeled was the bathroom: while clean and big, it was definitely dated (unless you are into gold fixtures and black stone). With the view room, we got a front row seat to the fireworks the next night, so the upgrade definitely paid off.
While the view was great, the service was great as well. With the hustle and bustle of Hong Kong outside, it was nice to head back to the hotel to be greeted in a friendly and helpful manner each time. In addition, the location is pretty convenient: we walked to the MTR station often, which was about 10 minutes away.
If you are looking for a nice hotel in the middle of everything, you should definitely consider the Grand Hyatt,

Holy mother of all things good in this world. When you think of the Hong Kong experience where you have an epic view of the harbor and of the city skyline. This is it. You end up paying for that view, but it definitely is worth it for the experience. It features large comfortable rooms, stellar service and the amazing harbor views.
The grand staircase that greets you is reason enough to stop by for a cocktail. It greets you and almost says «welcome home.» The large rooms are well appointed and filled with modern décor with small Asian twists that bring a special touch. However it is the large floor to ceiling windows that give you that panoramic view which makes an already large room, even larger.
Service is legendary here and is what brings it to another level. The house staff were helpful and incredibly pleasant. They clearly know how to please and were very knowledgeable and helpful, especially when it came to finding new things about Hong Kong and the neighborhood.
Its location is in the middle of the center of Hong Kong and adjacent to the convention center, however it can be a bit of a challenge when it comes to the subway. Its close, but not quite.

We arrived at the Grand Hyatt Hong Kong shortly after 6:30 PM. The lobby is expansive with two sweeping staircases on each side of the lobby.
Check-​in was efficient with all benefits clearly explained. I was informed that I could take breakfast either in the Club Lounge or in the Grand Café Restaurant. I had used a Diamond Suite Upgrade for the stay, and was escorted to the room by the front desk associate. I had inquired about getting a suite in one of the newly renovated rooms, but that was unavailable.
Upon entering the room these is a hallway with a dresser on the right that holds a stereo, coffee maker and several bottles of water.
The living room contains a sofa, small coffee table and lounge chair with ottoman.
There is a flat screen TV with DVD player.
There was a bowl of fruit containing a banana, a couple of oranges and plums, and a dragon fruit.
There was also a welcome amenity consisting of a bottle of wine, pistachios and some dried apricots.
The view from the room is spectacular and partial view of Victoria Harbor can be seen.
The bedroom was large with a nightstand on each side of the bed. The hotel provides in room adapters which is very convenient in case you forget to bring one.
There is another flat screen TV along with a small desk in the bedroom. A small jar of cookies was on the desk.
There were letters outlining the Grand Club hours, along with another letter informing guests of the ongoing renovations.
There is a walk-​in closet which has a dresser, shelf for luggage, portable luggage rack, ironing board, slippers and robes.
The bathroom is adorned in black marble with gold fixtures, and multiple mirrors. It reminds me of a cross between «Enter the Dragon» and a room from Caesar’s Palace in the 1990’s.
There is a single sink with a fair amount of counter space.
The shower is a little hidden in the corner behind the bathroom door.
There is a separate tub which is on the smaller side.
The room smelled very musty, as if there was a massive water leak in the room at some point and felt slightly damp to the touch. The carpet also looked as if there were water stains. I called down to the front desk and informed them of my concern. The housekeeping manager arrived and said that the carpet was dry, and the look of the carpet was normal. An assistant manager also inspected the room, and he also stated that the carpet was dry and that the look of the carpet was normal. He did offer to send up another air purifier however, which sort of indicated to me that they did acknowledge that there was something «off» with the room but didn’t want to say so outright.
We arrived at the Grand Club just as they were about to close for the evening. Offerings were sparse and included salad, cold cuts, vegetables, hummus (which was not very good), fruit and a couple of desserts.
We opted to have breakfast in the Grand Café. The buffet selection is expansive and includes Asian options, a noodle bar, a cooked to order egg station which also includes the option of having pancakes or waffles, salads, cereal, yogurt, breads, pastries, fruit and a made to order juice bar.
Service in the restaurant was fairly slow, as drinks were not refilled frequently.
The Grand Hyatt Hong Kong is a very nice hotel, and once all of the rooms are renovated will be a large improvement. All employees were very friendly and helpful. Service in the restaurant could improve. The major downside to the hotel is its location in that nothing is really within walking distance, and the nearest subway station is about 10 minutes away.

I would only choose to stay here over the Hyatt Regency TST if you have Diamond Status with Hyatt. The closest MTR station is Wanchai exit A or C. and then it’s still a trek up and down overpasses for about 10 minutes. The cab line here is insane madness at times and poorly manned during peak hours. The bellboy is usually occupied and isn’t paying attention fully. The check in desk was relatively smooth and we were promptly upgraded to a suite facing the harbor — gorgeous newly renovated rooms. Dark rich woods and modern furnishings. The breakfast amenity they allowed for Diamond was either full breakfast buffet downstairs or the lounge breakfast. We chose to eat mostly at the buffet — far better than the lounge. We got to enjoy the Canapes each afternoon, pretty tasty and the staff is efficient there. Very friendly as well. I defnitely can’t say the same of the rep that I had during Check out– she was not knowledgable about Hyatt’s program — misinformed us and I already knew — but was in a rush to cab to the airport. Good thing there is a Diamond hotline and they were able to fix it. We also lost an ATM card on the second floor and the manager was able to find out that the machine had suckered it up– good job on that! the clientele here though are pricks. they all think they’re better than the next — not including myself of course. but whatever i didn’t allow that to be a damper on my trip. Good try, but Hyatt Regency TST’s location is far more convenient.

Fancy a three hour brunch on the roof terrace of a swanky hotel? Look no further.
A friend who lives in HK arranged for a group of 10 of us to dine here one Sunday (it’s very popular so be sure to book well in advance).
The setting is fairly impressive, located in the centre of a lush garden by the hotel’s pool — so expect there to be hotel guests lazing around in their swimwear whilst you eat!
The weekend brunch and barbecue buffet includes a large range of salads, grilled meats and seafood, plus mouth-​watering desserts — you’re truly spoilt for choice. Oh, did I forget to mention the unlimited sparkling wine or Mimosas that are regularly topped up? (Albeit at a HK$ 198 supplement).
The price for the brunch is HK$ 568 per adult and HK$ 269 per child.
All in all it was a lovely way to spend a lazy day chatting and eating with friends. Would recommend.