Sheraton Hong Kong Hotel and Towers

I had to travel to Hong Kong, for work so keep in mind I did not have to pay for my stay in this hotel. As for the experience itself it was great. Staff was very accomodating and the morning breakfast was superb. Conveniently located near their transit station, beautiful view, and great room.

Get the Harbor View Room. If you take nothing from my review. Get the Harbor View Room.
It’s location right in the heart of Tsim Tsa Tsui (TST) on the Kowloon side is really convenient for all of the attractions you might want to see. Plus, it is fairly convenient to the main TST station where you can take the MTR (subway) virtually anywhere. Plus, the harbor views are pretty impressive and allow for a pretty awesome seat for the evening light show over the Hong Kong Harbor. Plus. wouldn’t you want to wake up as the ships of trade facilitate commerce?
No? Just me?
Well, if that isn’t your thing, the rooms are pretty spacious and comfortable. Bed was not too soft, not too firm, but just right in my book. The bathroom is a tad on the smaller side, but it services for your needs. They have gone «eco-​friendly» and require your hotel room key to be in the slot by the door, but that’s not that big of a pin. Just needs a few moments for the a/​c to turn on and cool the room down.
Complimentary Wi-​fi (I believe if you are a SPG member?) was pretty fast and reliable. As soon as I got back on the property, my phone immediately connected and was fast enough for me to check in on Unilocal,hop on to Unilocal to find my next attraction, oh and to use Unilocal to find my next meal.
Service was pretty good. Check in and checking out was a breeze and the staff were very professional and helpful. The housekeeping team kept my room in top shape and I can’t say that I have any complaints in that regard.
All in all, I have to say, I was pleasantly surprised by my stay at the Sheraton. Is it the greatest? No, the Peninsula next door might make the case for it. But, they do offer a really great room, in a good & convenient neighborhood, and the price I paid was certainly reasonable.
Did I mention to get a harbor view room?

Just to get the bad out of the way:
CON
–AC vent directly aimed at your head when you’re sleeping; unable to change the direction. Turn it off, room becomes too muggy. Leave it on, wake up with a headache.
–The Club Lounge was very small (can never find a table/​seat) and it had a paltry food selection during Happy Hour.
Now onto the good:
LOCATION
If you’re using public transit, this hotel is perfectly situated within walking distance of two different MTR Line stations (Red Line’s TST and Violet Line’s East TST). There are multiple bus lines that stop on Nathan Rd as well. Right across the street is the Avenue of the Stars (sadly it was under renovations when we went in November), where you can stroll the promenade and/​or enjoy the evening’s Symphony of Lights show.
ROOM
We got room 588. It was on a lower level so it didn’t have a view. The room itself was not as grand as the Sheraton in Macau but definitely spacious. It had a separate living area which included a couch, minibar, desk, and television. The bedroom also had a comfortable bed. (However, I was not a fan of the AC constantly blowing air directly on my head when it was time to sleep.) The 80s feel bathroom had a rather low toilet and a bath/​shower combo.
POOL/​JACUZZI
You should definitely bring your swimwear when you come to this hotel. We did not go swimming in the rooftop pool. But we did take a dip in one of their 3 (or was it 4) jacuzzis. Each jacuzzi was separated by a hedge which provided semi-​privacy. Whenever we went, we were always able to find a jacuzzi all to ourselves.
BUFFET
Our room came with complimentary breakfast buffet passes. It’s not the mind blowing Asian hotel buffets I’m use to, but it had a good variety. Breakfast ranged from the traditional American to Japanese to Chinese. A fruit bar was set to the side. And of course there were tons of breads /​pastry for you to choose from. The food was decent but would not recommend paying out of pocket.
SERVICE
Amazing! And that is one of the reasons why I bumped this from a three star to four. During our stay, it so happened to be my husband’s birthday. We mentioned this while we were checking in and the lady said that she will have something special on the day of. I just thought maybe they were going to give us some chocolates and a birthday card. But when we came back to our room on the evening of his birthday, they actually had a cake and a bottle of wine waiting for us in our living room! Another moment that really stood our for me was when we were leaving the hotel to go to the airport. The guy that hail the taxi gave us a card when we got in the cab with the cab information and explained what to do in the event if we left something in the cab. I know this is pretty standard practice when in Asia but he seemed genuinely concerned, in a good way.
HANDY
This in itself gets a star, making this hotel a 5 star in my book. When we got into the room I saw this cell phone sitting there on the desk. And to my surprise, it was free to use (to make calls and use the internet). This was great since I don’t have an international plan on my US phone. (Not to mention my husband’s Tmobile international internet was not as reliable as we hoped it would be.) And what made it even better was that we were able to teether off of it! We just set up the teethering on the Handy phone, threw it in his backpack, and off we went! We were able to use our phones wherever we went. Thanks to Handy for being so handy ;)
You can bet the next time we’re in HK we will definitely be staying here!

Service — 5
Food — 5+
Rooms — 5
Value — 5
The rooms are extremely spacious and comfortable. The wifi works great and is very fast as well. The hotel is located next to the harbor and the Peninsula Hotel which puts you right in the middle of everything.
The beds are very comfortable and also come with feather pillows which make for a very happy experience.
The breakfast at the Café is INCREDIBLE!!! It has a huge variety of everything magical… You would think that a unicorn and leprechaun had a baby chef… I was questioning the price at first, but by the time I finished I was extremely impressed. Try the dim sum!!!
The chinese restaurant on the second floor, was way better than the Peninsula, which is ranked very high… Just be careful of ordering ice tea… It’s not the south which has free refills… These people charge $ 10USD per tea… Yup, kick my rear, that’s crazy, but so is the Dim Sum and duck… If I was a duck, I would want to be cooked here… I’m looking forward to taking my wife and family there soon.

Harbor views are lovely. Bed, linens, bathroom are all very nice. Quiet lounge floor. Fitness room is on the higher floor with lots of large windows overlooking the harbor. We enjoyed the expansive fitness room several times during our stay with its numerous modern fitness equipment. We really appreciated the clean drinking water dispensing machine. The club lounge has a unique multi room aspect on a small scale with the usual snacks and drinks expected in Sheraton Lounges. Very convenient safe busy location within walking distance to public transit and shopping.

great location at the front end of nathan road in TST. prices vary depending on time of year you book. i would consider staying here again if i got a good deal.

It’s a pretty decent Sheraton. Everything feels a bit more «American» then other SPG lines.
The restaurants are quite expensive and require «smart casual» which I was not prepared for. As someone who is on business visiting factories, sneakers and comfortable clothes are a must!
Room service was ok. The lamb dish I ordered was decent. The chicken noodle soup failed because it tasted like canned soup that they heated up and served (yuk!)
Overall, I would stay here again for the weekend due to its awesome location. I’ll also explore nearby restaurants which will inevitably be better and cheaper than room service.

Beautiful hotel, great service in an awesome location. Breakfast buffet is delish. Great service and lounge

Given that our visit to Hong Kong was likely a once in a lifetime experience, we decided to upgrade to a deluxe harbor view room. So I can’t comment on the regular rooms but our room was really fantastic. The view was beautiful, as promised. The décor was modern and everything in the room seemed new. The bathroom was really nice with lots of marble and glass. Par for the Starwood course, the bed was super comfy. Great location near the MTR station. And it was very cool how they give you a little GPS/​phone thing to borrow (complementary) during your stay. It certainly saved our butts a few times when out wandering around.
I am an SPG lifetime gold member so I stay in a lot of Starwood properties. I tend to be wary of Sheratons as they are frequently old and overpriced. Definitely not the case in Hong Kong. Stay here.

Just checked in to this hotel based on a recommendation from a trusted colleague. Got upgraded which was awesome. We then left to find a taxi from the hotel taxi stand and waited for three taxis to go by before we gave up. (the bellman let others behind us use them — they were Chinese). I am fine if someone is in a hurry and asks but not fine when bellman decides who gets and doesn’t get a taxi based on where you were born!
I am only here one night but expect better than this from SPG. Yes I will be letting them know too!

not as nice as the W (definitely a big difference), feeling its age but still in a prime location and more convenient with MTR to central. complimentary breakfast at the café for platinum is nice. the lounge on the 11^th floor is quite tiny and not as nice as other newer sheratons. fitness is quite compact.

I give this hotel four stars because:
1) It is a Starwood property for spg rewards program
2) Love the location in TST and next to the MTR
3) Comfortable Starwood bed
4) Love their wines by the glass on top floor
5) Great views
6) The Oyster Bar is the best
7) decent fitness center
8) nice breakfast buffet
For this place to be 5 stars it needs to:
A) Makeover their roms
B) Have a better concierge level
C) Upgrade the size and equipment of the fitness center
In the meantime, since I am an spg platinum and get free upgrades and points– I will still come here

Ich bin zurück nach 19 Jahren im Sheraton Kowloon und Hongkong ist zwar an China zurückgegangen, aber das Hotel steht immer noch in bester Lage. Fast 800 Zimmer sind recht reichlich — die Besucher stammen aus allen Ländern, sind aber vor allem Geschäftsreisende. Ich fühle mich bei Sheraton immer wohl, so auch hier. Etwas gewöhnungsbedürftig ist die Rezeption im zweiten Stock und das Empfangssystem auf Level 0. WiFi gibt es für Hotelgäste frei — für so viele Devices, wie man möchte. Es ist ein wenig in die Jahre gekommen, aber noch immer ein gutes Haus in Kowloon.
Das Sheraton liegt am Ende der Nathan Road und nahe zu allen grossen Einkaufszentren Kowloons. Lage ist einfach top, denn fussläufig ist der Anleger nach HongKong und der Zugang zu den Shoppingstreets Kowloons. Das heisst dann aber auch mitten im Getümmel — kommt Gats aus dem Hotel, dann geht das Gedrängel und das Angelabere von den Fake-​Uhrenverkäufern schon los.
Service ist professionell, aber nicht herzlich. CheckIn/​-​out war sehr effektiv. Zimmer wurde immer zur vollen Zufriedenheit in meiner Abwesenheit aufgepeppt, alles gut. Service in der Bar war OK,
Kann nur die Lobby-​Bar beurteilen: Da war vor 19 Jahren der Bär los (die Bardamen waren der Kracher), jetzt war es eher verhalten. Sehr nette Idee: Die social hour — eine Weinprobe zwischen jeweils drei roten oder weissen Weinen, die bewertet werden wollen. Und das zu recht kleinen Kosten, hat Spass gemacht. Insgesamt aber muss ich sagen, dass die Lobbybar verloren hat.
Der Rooftop-​Pool ist nicht mit den Infinity Pools, die es weltweit gibt zu vergleichen. Aber immerhin wurde die Poollandschaft ausgebaut und es ist sehr beeindruckend hier oben. Ein dem Hotel angemessenes Erlebnis, wenngleich der direkte Blick aus den Pools auf Hongkong-​Island nicht mehr möglich ist.
Standardschnitt des Zimmers, das aber nicht klein, sondern durchschnittlich gross ist, was ich in dieser Lage sehr fair finde. Alles ist angenehm sauber, barfuss gehen ist sehr gut. Teppich nicht ganz neu, aber sauber. Das Bett ist hart matratzt und breit genug — aber vor allem mit vier guten Kopfkissen bestückt — sehr gut. Der Blick ist bescheiden, obwohl ich Harbour Blick buchte, aber der ist wohl aus. Stattdessen gab es üppige Badezimmerutensilien und professionelle Ausstattungen. Der Blick aus dem Fenster war eher enttäuschend.
Gutes Hotel, zentrale Lage, mittlerweile etwas zu routiniert und ausgeruht.

Stayed here for 5 nights on my last trip. Great location to shopping, food, and the MTR. Great service. Rooms are decent size for hong kong. Very clean and modern hotel.
The Concierge was very helpful in securing a short notice fancy dinner reservation at a spot nearby for my family. They picked out a high quality and authentic place for us to take grandma to!
I highly recommend the Sheraton if looking in TST and/​or a SPG fan.