Sheraton La Caleta

Hoy voy hablar del Hotel Sheraton La Caleta en el cual estuvimos alojados 4 días con una niña y un bebé. La experiencia ha sido muy positiva pero teniendo en cuenta el precio de la estancia contaba con ello. La habitación que nos proporcionaron era familiar y era lo suficientemente grande para meter la cuna y la cama supletoria. Agradecer a la dirección del hotel el detalle de bienvenida que nos proporcionaron pues era nuestro aniversario. Destacar que todas o casi todas las terrazas dan a la piscina y se ve el mar desde ellas. Mención especial para las vistas tan maravillosas de la vegetación que tiene el hotel muy, muy cuidadas y que te proporcionan también intimidad desde las propias terrazas. Un 10 para los jardineros de La Caleta. La limpieza y las amenities en la habitación correctas.
Las piscinas están muy bien y las tumbonas cuentan con un interruptor para llamar a los camareros. El hotel tiene acceso al paseo y comunica muy bien con el Centro Comercial El Mirador y el Duque. El desayuno bastante bien y el servicio de camareros atento y correcto… sin agobiar. El personal del hotel amable y servicial. En cuanto a las cenas a mi personalmente el buffet de noche me decepcionó un poco pero los restaurantes temáticos están bastante bien aunque esta alternativa es un poco cara. Cenar puede salir por persona en 40 euros sin pedir barbaridades. Aprovecho para recomendar un bar cercano al hotel (3 euros de taxi) Casa Celso donde se puede comer excepcional pescadito de la zona en un ambiente muy local alejado un poco del turismo internacional.
También quiero destacar muy positivamente el parque o zona infantil que integra además una piscina. Nuevo, cuidado y seguro. Otro 10 para esta sección. La animación en el parque se basa en actividades dentro de esta zona. Si vas con niños aquí no encuentras actividades como Minidisco o Espectáculos nocturnos para toda la familia como en otros hoteles, aunque recalco que la zona infantil está muy bien. Las monitoras muy amables y siempre con una sonrisa.
Por último decir que este complejo es en general de muy buena calidad y que junto con el maravilloso tiempo del que habitualmente se disfruta en Canarias hace que pases unos días especialmente felices.

The rooms are clean and the staff is nice, but the rooms have bugs. Not bed bugs, but big bugs that come from the garden. I understand it is a general problem on the Island, but 5* hotel needs to implement a better pest control. Also Internet in the Business Center does not work very well (we were disconnected many times).

My wife and I stayed at the Sheraton La Caleta for six nights on our honeymoon and thoroughly enjoyed our stay.
Some really nice stuff about this resort:
— When we checked in at 10pm on a Monday night, we were offered cold juice while the paperwork was processed and given information about the resort and amenities.
— Upgraded to a «Superior Deluxe» room (which is the exact same size as all of the other non-​suites, but has a better view) on the 3^rd floor due to honeymoon + SPG Gold status.
— Room decorated with rose petals and kissing birds upon arrival, plus they sent up a bottle of cava and some chocolate covered strawberries for us, which was a nice touch and really appreciated.
— WiFi is complimentary as an SPG Gold member.
— air conditioning worked well and kept the room very cold (but it seemed to be a little humid, as papers were not very «crisp»)
— bathroom was huge and has both a tub and shower.
— balcony with chairs and table was nice for relaxing outside as well as drying swimsuits.
— buffet breakfast at El Parador (included with the rate) was extremely good: eggs cooked to order every morning, many varieties of fresh pastries and breads, fruits, yogurt, hot dishes, cold meats and cheeses, cereals, and much more. Coffee, juice, milk, and even cava are included as well.
— we got 4 complimentary bottles of water each day (2 with room cleaning and 2 with turndown) which was a nice touch.
— staff was extremely friendly and helpful, and most spoke very good English.
— maintenance staff were constantly cleaning, repainting, and making the property look nice.
— pools were very nice. The seawater pool was cold and refreshing and the freshwater pool was heated slightly. Neither pool was very crowded, and it was easy to get chairs/​umbrellas.
— We had an issue with our safe jamming one night, and between management, security, and maintenance, they had the issue resolved within 20 minutes, including 2 calls for additional people/​tools.
— The bar downstairs was very nice, they brought us lots of complimentary snacks and treated us well even though we’d just have a single drink and sit there for a while. They have live music on some evenings which was nice. We could hear the music from our balcony (but it wasn’t so loud that it disrupted us with the door closed).
Not So Good:
— WiFi was VERY spotty in the room. It seemed to work ok out on the balcony and next to the door, but was completely unusable at the desk or elsewhere in the room. It did work well out by the pool and downstairs in the lobby, so we ended up taking our phones and iPad down there to use them most of the time.
— The hot tub was lukewarm (30ºC) at best and downright cold one day. Only half of the jets worked, and they would turn off after only 5 minutes, requiring someone to go over and press the button again.
— We had issues with our keys and it took quite a few trips to the desk to correct the issue (I think they deactivated one when they re-​magnetized the other).
— Laundry was kind of expensive, even for a resort… their «go fresh package» which is available 2 days before departure was € 15/​kg, so I shudder to think what their normal rate is. I couldn’t find any information on any laundromats nearby.
Other notes:
— There’s a small shopping area right near the hotel, across from the H10 next door which has a convenience store (HiperDino) and a restaurant which was pretty good (Jade Stone).
— It’s a 10 minute walk to La Caleta which has a bunch of nice restaurants and cafes, and a 15 minute walk along the beach/“boardwalk” to Adeje which is the more touristy area.
— It’s a 2 minute walk to the small rocky beach outside the hotel, and a 10 minute walk to the really nice (man-​made) Duque beach. Both have rock-​wall barriers to keep the waves at a manageable level and are nice for swimming/​tanning.
— The hotel is really far (about an hour) from the north airport (TFN). We booked our transfers through Suntransfers which was the cheapest I found, and it was about € 80 each way plus tip.
Overall we had a very nice, relaxing time and the Sheraton La Caleta helped make our honeymoon an unforgettable experience. If we ever return to Tenerife, we’ll stay there again without a doubt.

Ein sehr schönes Hotel, die 5 Sterne sind Landeskategorie, aber das ist jedem bekannt. Ein Sheraton Business ist eben nicht mit seiner taffen Organisation hier vergleichbar. Die Zimmer sind groß und gepflegt. Das Essen ist abwechslungsreich und sehr gut. Als Alternative gibt es auch noch 2 Restaurants. Das Hotel ist abseits vom Rummel und es ist gut, wenn man einen Leihwagen hat, damit man etwas von der wunderschönen Insel sehen kann.
Alles in allem ist das Hotel empfehlenswert

Great facilities, a very nice pool, decent gym, access to the local beaches and a fabulous breakfast make this hotel a good choice. However the room facilities aren’t quite up to the level you would expect from a 5* hotel

Ich kannn mich dem Vorbeitrag wirklich nicht anschliessen. Wir waren nun das 3. Mal auf Teneriffa und haben verschiedene Hotels in der näheren Umgebung gebucht. Dabei schneidet das Sheraton gut ab. Sicherlich ist nicht imnmer wo 5 Sterne drauf steht 5 Sterne drin, aber es liegt auch viel am Klientel. Auch Gäste in einer solch gebuchten Kategorie benehmen sich nicht anders als Andere. Das Essen war sehr gut und die Beschriftungen sind natürlich verbesserungswürdig, aber es gibt noch viel schlimmere Ausrutscher in anderen Hotels. Das Internet ist gratis genauso, wie die W-​Lan Nutzung. Lediglich wenn man über Zimmer die Nutzung anmeldet kostet es Geld!
Der Service ist freundlich, aufmerksam und macht einen guten Job. Die Zimmer und das Bad sind großzügig. Es gibt sogar einen kostenfreien Kühlschrank in dem man selbst Geränke kühlen kann und die Betten sind gut. Bitten, Fragen und Reklamationen werden sofort und in aller Freundlichkeit erledigt Alles in allem hat es uns gut gefallen und man kann das Sheraton guten Gewissens weiterempfehlen.

This 5 star hotel was fabulous. Breakfast was superb. There are two swimming pools and a mini golf and kids play area. The hotel reception is modern and overlooks the pools and the sea — the views are lovely. This hotel is expensive but very very nice.