Aerocity

We reserved an Aerocity round-​trip Madrid airport transfer from US through Expedia. We were met at the airport by a driver with our name, who helped us with our suitcases. Very pleasant experience, the price was good, and we didn’t have to look for a taxi after a long transatlantic flight. The company contacted me beforehand by email and phone to get flight and hotel information. The one minor hiccup was that when reserving through Expedia, they don’t ask for a number of passengers, and just state that you need one vehicle for up to four passengers, but I don’t think Aerocity is aware of this, and their paperwork listed only one passenger in our case. But four of us (2 adults + 2 kids) fit in an arranged sedan without a problem, with our two large suitcases and 2 or 3 carry-​on items. Good experience overall, will use the service again when traveling to Madrid.

Three strikes and you’re out
So shitty, Aerocity
You do bad business
We used Aerocity as a cheaper alternative to get from the Barcelona airport to our hotel. Big mistake. Would have been much better off paying for a cab fare.
Strike #1: We arrived at Terminal 1 at the Barcelona airport in the early afternoon and made our way down to the Aerocity storefront. The window was shuttered with no sign indicating why or where else we may need to go. Luckily, we encountered a fellow traveler who spoke Catalan and inquired several of the airport employees. Eventually found out that they have another storefront at Terminal 2 so we took the shuttle over.
Strike #2: Got to an employee of Aerocity in Terminal 2. He repeatedly assured us that our shuttle van would be there in no time. We waited over two hours when there was only one other customer in front of us (the lady who helped us out at Terminal 1).
Strike #3: After finally getting in our shuttle van, it broke down about one mile away from the airport. We were stranded on the side of a busy freeway on a hot Barcelona day with no AC in the van. Initially we were told it would be a half hour or hour to get another van to come and pick us up off the side of the freeway. One of the members of our group went apeshit on our driver (deservedly so). Another van got there in about 15 minutes.
Thanks for ruining the start of our vacation, Aerocity. Aeroshitty should be your name.

Before my trip to Spain I decided to look up a cheaper alternative to cabs, I came across Aero City.
Booking online can get a little confusing simple because the way the site is set up but it’s easy enough that u can manage.
Experience #1 I booked the shuttle service from the Madrid airport to our Hotel in Madrid, we arrived at the Aero stand & it was closed. Now it was very early around 630am so I had to call the main office to figure out what was going on apparently the driver was sent to another terminal & the clerk was late in opening the stand I guess no big deal but this was a bit of a pain because we had to go fishing for it. what if u don’t have access to a phone? Having international service of course helps but let’s face it not everyone has it or is willing to pay for it.
Once everything was settled we were on our way into Madrid, nice shuttle van comfy & the driver was very friendly.
Experience #2, I booked the shuttle by calling the office directly leaving from the Hotel to the Madrid airport this worked out well.
Experience #3 This time from Barcelona airport into Barcelona once we arrived in Barcelona no problem in finding the stand because there was a rep waiting for us, this was of course a plus. Same service nice shuttle, even nicer driver.
Experience #4 Final round from our hotel in Barcelona to the airport, same good service.
Now I had no problems with experiences #1,3 & 4 … #2 on the other hand was an issue because the reservation was paid in cash & they ended up charging my credit card as well.
Quite the inconvenience since I had to call them to figure out what had happened, they ended up giving me an email address I could use to send my receipt & asked them to investigate the charge.
I emailed my receipt with an explanation & the next day I had a response & an apology for the mix up as well as confirmation that the money would be refunded to my credit card, this was great considering I thought it would take time to resolve & it did not.
Reservations need to be made a day in advance & they do require a credit card to make the reservations but u can pay in cash.
Experiences 1 & 4 were paid by credit card equal to $ 26.01USD or 21 euros for 2 when paying in cash like for experiences 2 & 3.
I’d definitely would say if u make reservations leave on the credit card & try not to pay in cash this way u can avoid being charge twice.
Overall the shuttle was a good option to have decent prices, with the exception of the first time they were on time, friendly drivers & nice shuttle buses.