Friendly Rentals

Beware of Friendly Rentals Plaza Alamillo 8, Entr. 1a!
We had a nightmare experience with Friendly Rentals when we rented their Plaza Alamillo 8, Entr. 1a apartment from Sept 11 – 16, 2014. We were a total of 7 adults and 2 children. Firstly, there was no A/​C in the apartment and being there during the summer was uncomfortable even with the 3 electric fans. The apartment is very dated. Some electrical fixtures are broken, like the light switch in the kitchen. The microwave button was broken so everytime you open the door, it falls off. The cushion in the couch is torn in half. The bathroom smells of sewer, and the sink is dripping water. The washing machine never really dried our clothes even if the apartment manager claimed it was both a washer and dryer. The stove top kept on locking up so we couldn’t turn off the burner. When we checked out, I went to the ofgice to talk to Raquel, our contact at Friendly Rentals and to show pictures of damages in the apartment and when I complained about our experience, she metely shrugged to say that it’s the cheapest apartment they’re renting so what can we expect? Wrong answer. Worst of all, they gave us a difficult time with our damage deposit. After following up with them countless times to no avail, I had my niece in Brussels talk to them directly. They finally admitted that it may have been an accounting error. So after 1 ½ months, they credited us with an amount that is not even the entire amount we deposited, and we are still awaiting the balance. I’m still reeling with shock that a company like this is allowed to be in the hospitality business. I strongly discourage anybody to do business with them. If you’re American, go with Airbnb which we used for our Barcelona apartment. The difference between these two experiences were night and day– from the facility to the customer service.