Julia Travel

I want to say how incredibly disappointed I was in this tour company; the Google reviews are horrible and I see why. Unfortunately, I booked via a third party and did not know this was who I would be stuck with.
The directions to the office are horrible — they should use the Palacio Real as the «closest landmark» and Opera as the Metro. They are a 5 min walk. The Metros they list and Plaza de Espana as the landmarks are a 10 — 15 minute walk.
The guide walked us a few blocks to the bus station, then disappeared. We were passed off to another operator and left just standing in the bus station with no explanation as to where the Julia Travel rep went.
When we finally got on the bus the «new» guide started rambling off in Spanish (which I am fluent in). Someone asked him to please also speak English and it became quickly apparent he could barely speak English; he was mad and irritated that he had to «try» to speak English and it was clear during the entire tour. As I speak both languages, I could understand his long explanations in Spanish, and the barely coherent one to two sentence explanations in English. The English speakers finally opted to use the placards at El Escorial to get the explanation of what we were seeing.
Due to how far behind we were, we had about 20 minutes at Valle de los Caidos, and the tour guide did not even try to do a tour for the English speakers. We were entirely left on our own.
At the Madrid drop off he suddenly announced that at the next corner those of us not going to Toledo needed to get out of the bus. We were nowhere near where we started the tour, and had no idea where they were dropping us (it was about 4 miles from our meeting point). This tour was supposed to be a highlight of my trip and it was ruined.
Due to this horrid experience with Julia Travel/​Grey Line, I opted not to go to Monserrat in Barcelona because Julia Travel was the only option — never again. Google their reviews — this is not an isolated incident.

We took the Madrid Sightseeing tour, with the optional guided tour of the Prado museum, and on the following day, a day trip to Toledo. The guides were knowledgeable, friendly and funny. The whole tour was well managed and time-​efficient, with hours to spare at the end of the day. Only downside, was that this tour was delivered in both English and Spanish, although this style was a bit discombobulating, with the downside of getting less information.
It might have been better off delivered in just one language like how most others do it. If I was to do this all over again, I’d choose a touring company that did smaller groups, and in one language.
Overall, we had a great time.

Took a full day excursion to Segovia-​Pedraza, and so pleased with the amazing customer service and professionalism starting off with Ina at front desk. She was really kind and patient with us explaining all the details making sure that we enjoy our best of this tour. Marta, the tour guide was also very professional and fluent in English. The overall experience was awesome, we definitely will use Julia Travel services again. Highly recommended to all visitors. ¡Viva España!