Hotel Neptuno

Lovely hotel in a superb location right next to the Yumbo. The soundproofing is excellent you barely hear the music pumping from the nearby bars and clubs. Staff across the board are wonderful — friendly, welcoming and helpful. The all inclusive was great although by the end of the week we were getting a wee bit tired of the food selection at breakfast and dinner time — maybe more to do with overindulgence earlier in the week than the food itself! Lunch was the best meal with menu and table service rather than the buffet style.
Overall a really pleasant and comfortable place to stay — we will hopefully return!

This is the 4^th time my partner and I have stayed here. From the first greeting at reception– who made the whole travel here wash away with her welcome, bubbly and friendly approach. As returning guests we feel special, some staff remember your face, the room had wine, flowers, fruit, slippers, chocolates, mints, bathrobe– plus all usual bathroom goodies. The hotel supply own towels and cushions for by the pool. The food here is excellent, always a choice along with live cookery at every serving– Neena does you eggs in the morning, and she will lift you up out of your sleepy coma! Lunch at the pool restaurant, again great choice with buffet salad bar and/​or the main menus– plus specials, like Paella Friday. The evening you have a choice of 2 sittings– I prefer the later as lm out until early morning, and enjoy a few drinks before and after at the piano bar. The evening food– again buffet, with grill chef and carvery chef. The piano bar has daily evening entertainment. The drinks available are brand named and excellent cocktails. The hotel overs a mix of boards, but all inclusive is the best deal, no wrist bands, just swipe your card– in fact because it is so good it’s hard to believe everything is included– like having a 3 course meal of calamari, steak, cake and a bottle of Spanish champagne in a wine cooler for lunch. I know it sounds awful if your on a diet and tea total! Great housekeepers, everyone says hello, very clean– spotless. This place is great, fantastic location with private access to Yumbo, certainly a gem. Enjoy!

First time I’ve stopped at this place and it is just divine. I love nothing more than making new friends and meeting people on holiday and this is what his hotel guarantees.
There’s a nice mix of English, Dutch, German people all getting on and enjoying themselves without any prejudice whatsoever. Having said that, the hotel is very popular with gay men and doesn’t hideaway from that fact, so if you have any ill thought towards the LGBT community, it’s perhaps best you look elsewhere or leave them at the door. There’s a group of fierce queens who are looking out for each other!
The service from the staff is brilliant and the rooms are modern enough. Definitely a return is already being planned.

We stayed at the Hotel Neptuno in Playa del Ingles for two nights, half board.
When we arrived we was greeted by a lovely gentleman who welcomed us to the hotel. He offered us a glass of Cava each which was a nice gesture. He checked us in and told us we had a room on the 5^th floor overlooking the pool, i had sent emails to the hotel requesting for this so i was pleased we had the request granted. I asked about a possible upgrade to All inclusive, so the gentleman asked the lady behind reception and was told a firm NO! She also didn’t look that friendly to be honest! Not the best welcome we have ever had but the guy who worked there was really nice.
We got to the room and was was expecting a nice welcome of a card or a bottle of wine welcoming us to the hotel due to me contacting the hotel before we arrived telling them that we was really looking forward to our stay at the Neptuno but was told this was ONLY for repeat guests, well thanks for the welcome!
The rooms are nice and modern though and we had a great view of the pool and the Yumbo centre, the beds are really uncomfortable though and the pillows was really light, the bed also creaked and moved away from the wall every time you got in it, so two bad nights sleep followed by the thumping music from the Yumbo, yes i know what the proximity it is to the Yumbo so i should have known about the music levels, ear plugs are provided but didn’t make much difference.
The pool area is lovely with many sun beds and never had a problem getting one, there is also a nice sized pool and a slide.
The dining restaurant was the best though with awesome quality food at Breakfast and Dinner with great service, we never encountered having to sit on another table with someone else though, i guess this only happens when the hotel is full.
The Hotel Neptuno is in a fantastic location with a back gate next to the pool right into the Yumbo centre which was very useful.
We did feel that some of the Hotel areas could really do with getting revamped though especially the bar area near the restaurant and the lobby was a little bit tired.
The outside of the Hotel was a bit old fashioned and could also do with a makeover but most of the Hotels in Playa del Ingles look like this.
It was just an ok stay nothing that special unfortunately.

Si usted prefiere ‘tranquilo’, sin el ruido de los ninos, le recomendo la reservación en el Neptuno. El hotel está situado cercano de Jumbo center, a veces puede tener un poquito más ruido, que no me molestó mucho. Tenía media pensión. Las habitaciones están confortable. La calidad de Los bufés son muy buenas. La playa esta situado a 1,5 km del hotel, te recomiendo un taxi si quiere ir hasta el faro o el Riu Palace, sinon le gusta, se puede tan bien ir andando por la dunas de la playa.

Schauen, dass man ein Zimmer zum Pool bekommt. Dann Sonne satt und schöné Aussicht, auch wenn es nachts wegen der direkten Lage am Yumbo auch lauter wird, aber genau deswegen wohnt man ja da.
Jedenfalls sind die Zimmer nach hinten (zur Straße) nicht auszuhalten.
Schöné, saubere Zimmer.
Frühstück nichts besonderes.
Abendessen gut und frisch.
Getränke sehr günstig. Flasche Wasser 2,50 EUR, Flasche Wein 10 – 12 EUR.
Leider ist WLan nur in der Lobby verfügbar und kostenfrei.

Ein Hotel für Herren, die wissen was sie wollen und gern mittendrin statt nur dabei sein wollen.
Sehr persönliche Atmosphäre, ideale Lage, je nach Lage des Zimmers könnte es etwas lauter sein.
80% Buchungsquote von Männern, auch für Alleinreisende sehr empfehlenswert.