Can’t really say enough good things about Tracey. My dog immediately took to her and the cages are larger than some hotel rooms I’ve stayed in. A couple of times that I’ve picked up my dog he isn’t all that interested in getting in to the car. Not sure how she does it but she has a real knack with animals and my dog always comes back happy, full of energy, and without any sign of having been boarded like it can be the case with other kennels.