Pegasus Airlines

Pegasus airlines check-​in experience is so bad that I never made it to the actual flight; I arrived more than three hours early for check-​in. First and foremost, they are the most rude airlines I have dealt with in my entire life. Passport controls at the airport were also so slow that I missed my actual flight. Given the current situation in Turkey, they should start check-​in more than three hours prior to departure time to make sure people can make it through the passport control. If you fly through one of Turkey’s airports it will become clear that a certain percentage of people are missing their flights. Pegasus and Turkish airlines are making a lot of money that way and it is simply unethical. Once you miss your flight, you have to book again. It took me several hours to retrieve my checked-​in bags from the missed flight. Every employee kept sending me to the next one in the most unprofessional way. I kept circling between Pegasus employees for hours until I figured out how to get my bags back. They are too dysfunctional to be considered an airline. Never fly with them. At all.

worst experience of my life.
i was flying out of Turkey to Dubai. My group was probably the only americans in the flight so they decided to take advantage of us given that we dont speak the language and that we are not from that part of the world. i ended up paying $ 108us dollars FOR MY CARRY ON. they have no respect for their passengers and all they want to do is take more money from you.
besides that the plane space is super small like you have no space at all for your feet and if the person in front of you puts their seat back, you have zero space.
never traveling on this airline, and i do not recommend it to anyone.

I am writing to request a refund for unnecessary baggage charges for «special equipment» during check-​in to my return flight from Sharm-​el Sheikh to Istanbul on the 28^th of September 2015.
My check-​in luggage was within the allowance of 20 kilos from Sharm-​el Sheikh. The Pegasus counter attendant, Ali Mohamed Mohamed (ID 164), was quite rude to me and dragged my luggage to X-​ray and demanded I pay 110 dollars for ‘special equipment’.
I emphasized that I did not want any special insurance, and that my luggage was within the limits. After this, he reduced the extra charge from 110 to 55 dollars.
I asked to see the REGULATIONS for this payment stating that PEGASUS requires passengers to pay extra if they have diving equipment. Instead, he became more rude and threatened he would not allow me board unless I paid. I asked him to call a manager but instead he gave me an incorrect Turkish customer service number (less digits than regular Turkish numbers) a wrong number. I asked him to sign a paper, stating how much I’d been charged and for what reason, but all he offered was a receipt for ‘extra luggage’.
His unprofessional attitude was unacceptable. He failed to show me any regulations, and he insulted me in front of the passengers. With my own means, I found the manager, and I told him the story, he was so helpful finally I got my receipt but still his attitude did not change.
I want my 55 dollars refunded in full, and demand this PEGASUS worker be trained in Customer Service, or punished because of his terrible attitude.

These guys know how to run a Southwest style airline. We were able to book seats bags meals etc. All optional you just bought a package online. Using Boeing 777 – 800 all new planes and great service. Our meals on a one hour flight showed up with our names on them !!
Highly recommend this airline for GREAT prices although you should check regularly as the prices keep moving.

Ich war mit meinem Flug mit Pegasus Airlines eigentlich zufrieden. Gut, komfortabler hätte es sein können und man hätte bei einer Stunde Verspätung den wartenden Passagieren wenigstens mal einen Kaffee anbieten können (aber daran ist ja laut der mitwartenden Türken Erdogan schuld) und ich halte es auch mal gut 2 Stunden ohne ein vertrocknetes Sandwich und eine Cola aus.
Insgesamt war das ganze ein bisschen wie ein Flug mit Ryanair — nur dass man fürs Gepäckaufgeben nix zahlen musste. Es ist billig, man kommt an — wer mehr will, muss bei einer anderen Airline buchen.

Decent enough for a cheap airline. The charges for food are steep, though. But whatever you do, avoid SAW airport. Getting to it, or from it, is time consuming.

Worst airline ever. Low Costumer service and rude crew. Cheap attitudes makes cheap flights like pegasus airlines. I will give minus star to them.

Budget Euro travel airline with plenty of flights options, throughout Central Europe and beyond. I flew from Zurich to Tel Aviv with a one night layover in Istanbul for a mere $ 330. Good deal and plenty of other surrounding locations are similarly priced. Since flight prices are relatively a bargain they will fee and sell you everything else, such as a € 3.50 for a bottle of water. Let’s not forget the slightly cheesy airline ads and colorful signage throughout the plane. Aircraft are standard Boeings, no complaints there, flight attendant spoke barely understandable English so that was a bit bothersome. Throughout your flight shared monitors display flight details. Not sure if longer haul flights offer entertainment but this one didn’t. In conclusion… I’d fly with them again no problem.