Sprint Store

I was traveling overseas shortly after setting up a new account, and directed the service representative to set my account up appropriately. He said okay, then explained how I could have the phone unlocked and place a 2^nd sim card in the phone to use a local service. I informed him that this phone would be used for business, and that I needed to keep the Sprint number active. Unfortunately while in Europe and Asia, the phone never worked. I contacted corporate Sprint to cancel the account. They stated that I had to cancel the account at the store I bought it from.
Upon returning from the trip, I attempted to cancel the account, but now roughly 18 days had passed and despite Sprint corporate verifying that I had attempted to cancel the account, the store refused to. The rep refused to provide his name so that I could work with Sprint corporate and the individual to reach a mutually agreeable solution with a higher level of personal responsibility on the sales rep’s part. This is always a very bad sign. .I asked why the rep did not set my account up for overseas service. He insisted that Sprint did not have any overseas calling capability, that he literally could not set up the account. He again explained that I could have the phone unlocked by a third party, and use a 2^nd sim card to access local service providers. I again explained why this was not acceptable.
Knowledge of Sprint services — «F». Sprint’s web site has pages of information about their international calling plans.
Knowledge of phone technology — «D». He did comprehend the disconnect between using a local service provider and my wanting to receive business phone calls while overseas at my business number.
Dress — unprofessional /​«F». If I want to know what brand of underwear you use, I’ll ask. But generally TMD; keep it to yourself, please. Sprint, pay attention here. This person is your face to the public.
Professionalism — service reps should never ever ever use the «F» word while interacting with customers. Even when in the wrong, a sales rep should always identify him or herself clearly. Yes, they are accountable for their actions, even when they are dealing with an unhappy customer.
This shop is a Sprint customer relations disaster. Lol, I especially like the repeated «just use someone else’s services!» plug. But hey, a rep steering people away from the phone service provider, that is Sprint corporate’s problem to solve. I personally vow to never interact with Beards Hill store ever again. The combination of bad customer service and lack of knowledge of the technology and Sprint services — there are too many other choices for service in the community to want to work with them again.