Staples Office Superstore

I once asked them to hang up a flyer for my theater group. Had I known the level of rude that I would face from the pimply cashier, I wouldn’t have even bothered. He acted as though I had personally offended him and then proceeded to scold me, stating «you can’t do that.» Who knew supporting the community could be so offensive?

I use the store all the time because of its convenient location. However, I have to report that they have almost always been helpful, friendly and knowledgeable. So I am mystified by the number of bad reviews.
My latest extremely positive experience was when I ordered a PC via Staples online and it happened to be defective in an intermittent manner. The manufacturer’s helpline diagnosed it as a hardware problem, not software, but only offered to repair it under warranty, not to exchange for a new one. Clearly unacceptable for a brand new purchase.
So I took it in to the tech desk at this Staples store and the tech (named Matt) was totally helpful and empathized with the frustration I had had with the manufacturer. After a brief check to make sure all the parts were in the box, he offered me either a cash refund, an exchange for a new one or credit towards a different one. Can’t ask for better service than that!

I’m going to staples in Acton looking to find out about the laser printers and pass the two salesmen if they were having a sale on these laser printers and ink. We don’t know and walked away. I waited several minutes then I had to shout across the room then he called on the radio. Then said It might be but I am not sure. I then walked to the desk where the Assitant Manager Brian was putting stickers on some items I asked him about he said As I told the saleman that I was not sure. With an attitude. Then proceeded to tell me that the two tech guys were busy then I took out my camera and showed him what I was asking about Still with an attitude he gave me as if I was brothering him when he could have helped me himslef. He was only putting on sticker on ink. PackagesI actual had to say to him that his customer service was terrible I drove to another Staples and purchases the printer laser jet for $ 229 plus the ink for $ 70.00 also two iPads Your service sucks plain English I am also going to the BBB

Standard Staples. Understaffed, the existing staff seemed confused and too busy to help (that’s corporate fault, not the fault of the people with too many tasks to manage). It’s another big box store with a medium store selection.
That said, I found one nice employee who was pleasant and helpful and willing to stop her tasking to help me. I found, not what I needed but something that would work and picked up my online order and got out of there.
How a place like Staples stays in business is beyond me.

If they weren’t so close I would NEVER use it. The staff doesn’t pick up the phone and they are most certainly not helpful. I have had a helpful salesperson once or twice, but for the most part– an absolute“last resort” for office supplies. I would gladly pay more for better service.
My day started by calling the store. Seven minutes later, when nobody answered, I decided to get in my car and go get what I needed. I wanted to ensure that they had what I was looking for. While there, I proceeded to grab a large box [which nobody even offered to help me carry.] I had to go to the counter to ask for assistance and once received, the young sales clerk watched me hump my two big boxes to the counter. I also schlepped the boxes out to the car without an offer to help. The phone was «holding» the entire time I was there, with NOBODY answering, during my entire visit. Silly people thinking that someone will actually pick up. It was 10am on a Monday morning and it was dead in there. The two young men at the counter were discussing Dunkin Donuts orders, so that took some time.
If you are the manager of this store– shame on you.

A mixed bag. I was trying to return an item and there was a problem with their system that required a bit of the manager’s time. The cashier, Jenny, was very friendly and pleasant, and apologized for the inconvenience. I wasn’t upset at all, but it was nice to have her be so sweet and kind.
The assistant manger helping was rude and dismissive. His name was Todd, or something similar to that. He acted like it was a big inconvenience for him to have to help with the return. He never apologized for the delay and when it was done, he simply left the register without saying thanks/​sorry or anything at all to either me or the cashier. Jenny jumped in with the typical ‘thanks and have a good day’.
As a separate note, I agree with the negative comments about the copy center. Every time I have used them they manage to mess it up or take too long. It often is the case that other customers in line are having issues, as well.

Don’t go here for printing. If you do have to use this location to print, be prepared to wait in line for 20 minutes before being helped. And don’t expect any of the 6 managers who aren’t busy to jump in and help with printing inquiries. Worst customer service. Poorly managed.

Staff is fine but the check-​out service is dreadful. Bring along «War and Peace» and be prepared to finish it as you wait in line.

This staples is smaller than most, so the selection is very limited. I have been unable to find what I was looking for on a couple if occasions and had to substitute, although the UPS mailing center inside the building is VERY convenient.
I went to this location on the Friday before labor day weekend for some unavoidable basics and the store was understandably busy. Staples, however had only 2 cahiers on duty and a line that went to the back of the store. Although I had allowed ample time for a standard to longer staples run, I did not have time for a 25 minute line and left without making my purchase.
2 stars for poor staff planning during a busy back to school weekend.

Unprofessional is too kind a word for the staff at this particular Staples.
The first time I ventured in there, I walked through the door and the door alarms went off for whatever reason. The sales associate told me not to worry about it, that they’d been doing that all day. And then his co-​worker walked by and goes, «They went off cuz you’re so hot!» Wow. Just… wow. Guess he was out sick on sexual harassment training day.
Today I reluctantly went in there again and approached the cash register with some supplies, where I was rung up by a pissy older woman who barked instructions at me while I was running my card through, like she thought I looked too stupid to use a keypad. Then when she saw that I had a reusable bag for my things, she forced me to bag them myself AND finish the transaction while she moved on to the next person. WTF!!!
If my office hadn’t been completely out of pens, I would’ve told her to stuff them, then left.
Never again.