Thousand Trails

My beef is not with any individual park. I would like to take a moment and warn anyone with the idea of buying a membership, especially a Getaway membership to think twice. I signed up in 2004. There was a very high pressure sales person and I buckled under as I thought this would be great for my family as we could pull the boat and have a nice place to stay. Cost was around 14K for the membership and then what was not explained but in small print was that we would have to pay $ 400 a year in «maintenance fees» These continued to go up until now at $ 550. So for 10 years I get to spend one week for free in the Getaway Cabins and then any other time it is $ 50 a night. I should have stuck with hotels. I was injured in the line of duty and had to have 7 surgeries beginning in 2006. I was disabled for 7 years to the point of not being able to travel. I called and asked about putting my contract on hold and of course that was not an option. Once my Getaway options expired then it was an option and of course if I buy another 10 years is I am disabled it can be put on hold. How convenient. In addition the TT company personnel are so rude. On two occasions I sent in checks and they say the did not receive. They charged me a late fee and called every several days with rude people insinuating that I was a low life. Both times I showed cancelled checks and even then it took time for them to quit calling. «Oh I guess the payment just has not caught up to us» is what they would say. Most recently I sent a payment online and they say the did not receive. I cut and pasted BOA proof showing that payment was issued. They would just keep sending billing and calling and demanding payment. I told them to do a litle due diligence and see if they received the payment. They would state no their job and that I need to have a statement from the bank. I sent it in numberous times. Come to find out they changed their address to send payments to. They did not notify me of this and maybe in the billing envelope for those still paying by check. BOA issued check to old address. INstead of forwarding the check to their new address they just kept saying I was delinquent. Now, I have decided to leave TT. Oh one other thing. My wife and I tried to sell our membership when there was still half the years left on the Getaway cabins. We could not even get $ 500.00. So, now I am leaving them and they now demand the membership/​maintenance fee for up to now even though I have not used the membership for years.
Save your money and keep you blood pressure low. This is not the company to get involved with.

Awesome environment for families and really for anyone and everyone. This place is completely under rated. We had such a great time I will revisit soon I highly recommend this place

If I could give Soledad Canyon negative stars I would!!! The area is decent. The only camping sites I would ever go to was the K group. They seemed to not be overly crowded. With that said… Like others have stated each campsite is supposed to max out to 2 cars and I think 8 people. That is a rule very lightly enforced! We had a group of campers that were next to us that had WAY to many people WAAAYYY to many cars and LOOOTS of drinking. which led to a HUGE brawl… this wasn’t a bicker. This was a HUGE fight that lasted for about 30 min. We had called security SEVERAL times. they answered once said they would send someone. NO ONE SHOWED UP!!! called and called and called. no answer. Very upsetting the lack of safety we felt here. and thanks to that we will never be at Soledad Canyon or another Thousand Trails site again. If that’s who Thousand Trails hires we will pass.

I can only comment on the cabins and 1 overnight stay. My son was in a Soccer Tournament up in Lancaster and all the neighboring hotels were booked. We took a last minute chance and reserved a 4person cabin in TT. I thought it would be nothing more than 4 walls and 2 beds like the KOA cabins I’ve stayed in. Boy was I wrong! A private bedroom, with a roomy living/​dining room and a full kitchen. Shower was a tad small but I can’t complain since we actually had a restroom! I was amazed at how clean and spacious it was for the price. Staff was very friendly and helpful. Train comes by often but if you have the tv on you can barely even hear it. I’d definitely stay in the cabins again for a longer duration.

After being a member since the late 90’s when this place actually had nice amenities and family-​safe, we finally canceled our membership this year and said GOOD RIDDANCE! What once was a lovely place nearby that offered clean, well-​maintained grounds for use by members only families has now become a shanty-​town for the unfortunate victims of bad times, the mentally ill and near homelessness, at least in our experiences of late. And to add insult to injury, all the nicest RV spaces have been permanently bought and fenced off, denying use to other members. NOTE TO MGMT: IF YOU’RE GOING TO SELL RV SPACES TO VICTIMS OF A BAD ECONOMY, SELL THE LESS DESIRABLE ONES SO OTHER PAYING MEMBERS WILL STILL WANT TO USE THE NICE ONES FOR CAMPING! Who in their right mind would pay almost $ 1000 p/​yr to use a dumpy RV park for rest and relaxation with depressing rigs & occupants on the verge of homelessness, and/​or with obvious mental issues?!? The final straw was when we were finally able to find a spot that had working hook-​ups and wasn’t ‘owned’ and fenced in, then confronted by the nutcase in the rundown trailer nearby accusing us of stealing water from a tank he had atop his trailer roof, WTH!!! Enjoy and relax? Only if you stay inside your rig and sleep with one eye open. Disgusting how they mismanaged and ruined this place for what was supposed to be a Member’s Retreat!

I just returned from my first weekend at Soledad Canyon. I was very hesitant to even go there based on the reviews. I’m so glad I decided to form my own opinion. As with anything, everyone will have a different experience. I rented a cabin and have no complaints about the quality or condition. I found the campground to be better than many I’ve been too. The family lodge had activities all weekend for the kiddos and my granddaughter and I had a great time. The pool is the biggest I’ve ever seen. Although it’s not heated, we still dabbled around in it. There is nice playground outside of the pool area as well as fun areas to explore. All of the staff that I encountered were helpful and friendly. This park is HUGE and any park that is going to have a constant flood of visitors is going to have some maintenance issues… it goes without saying. They can’t possibly get to everything NOW. The only suggestion I would make is be careful where you walk your dogs. They pick up a lot of picky things on their paws.

The winds were calm during our two night stay in 100+degree heat during our stay yet the park still seamed to blow! At check in, the guard/​welcoming committee president confiscated our membership card wile instructing us to find our spot, note the space number, and return the little gold card and we could retrieve our membership card back! Okay, we will play along with Barney Fife at the gate. Two hours later, after attempting dozens of sites that had no power, no sewer, no boat no raft no motor car not a single luxury, we found our spot! It was like playing «Where’s Waldo» finding at least two of the advertised three!
Ever seen that episode of I Lucy Lucy on the way to CA and the train comes by their sleeping quarters? That’s this place! There were more ants in our rig than were on the trash dumpster 150 yards away from our site that hadn’t been dumped for a week!
You may be getting the picture here, this place sucks!

Do I HAVE to give it one star??? This place does not even deserve that!!! Where do I begin?
We got a year’s free membership to Thousand Trails when we purchased our RV a few months ago, so we thought we would take advantage of our «free» stay and use it here. Bad idea.
First of all, when I reserved a spot, I was assured that even though spots are «first come, first served» there would be plenty of space for us. (Keep in mind, I told the lady on the phone that we have a 34′ RV and need 50amps.) When we got there, the guy at the guard shack was about as helpful as a tuna sandwich when asked where the 50amp spots were. So we were left to drive all over the property literally looking in every single hook up box to try to find one for ourselves. We spent nearly 45 minutes doing this– most of the time discussing amongst ourselves how dirty and un-​kept the park was! It is over-​run with dead plants, weeds, and trash. And all of the 50 amp spots seem to be taken by «permanent placed RVs and trailers. Just about then, up pulls an employee in golf cart. I thought, «great! maybe he can help us!» WRONG!!! All he wanted to do was up-​sell our membership to the premium membership! That was it! We had enough! I Googled RV parks in the area, and we ended up leaving and driving 5 miles up the road to the KOA where we had a MUCH more pleasant experience! If I missed anything, Raymond C.‘s review got it!

Avoid this place like the plague. Actually, the plague sounds much more enjoyable. Going to this place is like going to a used car dealer where the annoying salesman won’t leave you alone. No, I don’t want to buy your damn membership. What part of «NO» is so difficult to understand? If you look like you have more than two nickels in your pocket you’re in for a wonderful stay. Yes, I’m being facetious. Some old guy in a golf cart with his American flags flying off the back will find you wherever you try to hide. He’ll find you at the ice cold adult pool, he’ll find you at the dog run (I think it’s a dog run but my dog thinks differently), he’ll find you at the laundry room (900 RV spots and how many laundry rooms?), he’ll find you at the under stocked «store» that’s never open (you better be in great shape if you’re planning on walking there), he’ll find you on every square inch of their 140 acre campground (139.99 of these acres have zero maintenance performed on them, only the sales office is well kept, go figure). Sorry for the long sentence/​paragraph, I just couldn’t stop myself writing about my wonderful experience. You get the point, this place is all about them selling you a membership.
I have been RVing for over 20 years in 48 states and I have never seen anything like this. I don’t know if it’s a Thousand Trails thing or just this park. I’ve never been asked anywhere else to buy a membership. I have never seen so much trash covering such a large area. This place could be a paradise if somebody would get off their ass and start running it properly. Abandoned sites with broken electrical boxes and wire hanging out, trash everywhere, unsafe electrical boxes with missing covers (a kid could stick his finger in there and touch two poles and be dead). I could go on but you get the point. I wouldn’t even mention how bad the roads are. Guess I just did. When something breaks here they fix it by putting a blue bag over it. I’d love to have the blue bag contract for this place. I’d have enough money to buy the place, fire management and turn this place around.
Don’t come here if safety is of any concern to you. No, I’m not talking about the guests, they’ve been great, I’m talking about criminal stupidity. California is in a four year drought. Might be a good idea to think about fire safety. Not here. They have much of the place surrounded with dead brush, piles of it. Dead brush, drought, propane, high winds, what could possibly go wrong? Got me. Don’t worry, if a fire breaks out you can calmly get in you vehicle and head for one of the emergency exits around the perimeter. You better bring your bolt cutters since they’re all chained and padlocked shut. That’s criminal.
Obviously, nobody here has an MBA. This is the only business I’ve ever seen that doesn’t want to prosper in spite of their perpetual membership drive. I was parked at the «guard» gate and the guy in front of me wanted to get a spot for his fifth wheel. The park was at maybe 20% occupancy and never fills up, not even on the holidays. He didn’t have a reservation so the «guard» told him he was SOL and he should turn around and go to the KOA a few miles down the road, which he did. Really? The actual space numbers aren’t reserved here, a few exceptions. So, the guy could have paid, drove in and picked a spot. A win for everybody. Nope. He’ll never come back and he’ll let his friends know. Social media is going to bankrupt this place.
Hey, Thousand Trails, ever heard of Unilocal?Probably not.

Super disappointed with this campgroud! We have been members with thousand trails for a couple years and this is this is the first place we have been unhappy with! We reserved for thursday thru sunday and came home early saturday because we were so annoyed!!!
Pros: large campground, lots of campsites with plenty of shade trees, huge pool and splash pad, plenty of fun family activities.
Cons: right next to train track with freight trains and the Metro link coaster that literally runs 15+ times a day, even in the middle of night and blows horn every time, multiple times as it goes by! Pool is huge but freezing cold, even in 90+ degree weather. Lots of roads or trails randomly dead end and playground area has no trail leading to it without literally walking through the pool area. No internet or phone service, even in the rec room that claims free WiFi.
Major problem: we are tent campers and follow the rules which I believe are no more then 2 cars per site and no more then 2 tents per site and max 8 people. One both sides of us people had 8 or more tents on one site! A group of 50+ people (not exagerating) took 3 maybe 4 sights. Had 4+ cars per site and then so many tents that they started putting them up behind our neighbors site and ours. Park rangers/​security came by at 7:30pm at night and told them that cars had to be moved, tents needed to be moved onto paid campsites, music had to be off by 10:00pm and any vistors gone by 11:00pm. At 2:00am their music was still blaring, people screaming, f bomb galore, singing karokee, etc The ranger never came back to even check. We have camped muliple places and have never had the ranger not enforce noise restrictions or any other rules for that matter!!!
We will never go back, nor recommend Soledad Canyon to anyone!

I’m an Acton resident who went three times on a non member day pass to use the pool & splash pad area with my 3 year old son. The pool is amazing and the kids seem to enjoy the splash pad & play area. My problem is the horrible trash situation inside the pool area. Each time I’ve been there there is trash everywhere! One time one of the staff members walked through the area, had to see all the trash, but no one ever came to pick it up. Then people started coming with their dogs which per the rules are not allowed inside the pool area. That rule was ignored or they tied them to the fence on the other side. So now there’s trash everywhere which means more bees, barking dogs tied to the fence which were two very large pit bulls & two yappy chihuahuas who would attempt to attack u when u walked by.

If you are looking for EXTRA RUSTIC, this is your place. We are not thrilled with this campground… too dusty, etc. We stay here often ONLY because my daughter lives in Chatsworth and it is the closest park in any of our RV clubs to her home. I submitted this to TT corporate a few days ago:
1. N section is particularly dirty but that is where we always stay. The other sections have little to no cell, wifi and satellite service. We are full-​time RVer’s so these are important to us.
2. It is dusty and uninviting in the N section. It would be nice if the roads were covered with gravel or were paved to reduce the dust. Take a lesson from Valencia Travel Village in Castaic, CA. They have much the same look as Soledad Canyon RV Resort except that they have PAVED roads. This is soooo much nicer.
3. The roads from the wash all the way up to the N section are pitted… they are always in disrepair.
4. A minor annoyance, can’t someone modify those little yellow sheets we are given at check-​in? We have to complete them with the site# we choose, etc. It asks for two dates. I don’t have the sheet in front of me but I believe one date says check-​out and the other one says ‘date’. Shouldn’t it say ‘check-​in date?
5. This is a huge resort so why are tent campers allowed to camp along the road in the ‘B’ section? Every weekend one must dodge kids running across the road to the bathrooms and volleyball court… night and day. Why can’t the tenters stay down by the family pool area where there is a lot of room? I realize this will require installing water/​electric for them but nothing else is being done with that section so why not use it for the tenters?
6. The miniature golf area is uninviting and always in disrepair.
7. We have a 5^th wheel and it would be nice to use 50AMP. If we have our TV, air, and washer OR microwave running at the same time, we blow a fuse. When will 50 AMP be available in the N section?
8. We never use the adult pool because it’s COLD and it’s always dirty.
9. The parking lot near the adult pool should be paved! I mean we’re camping so I know dust is around but parking lots really should be paved to prevent some of it.
10. Perhaps the country store should be moved nearer to the gate. It would be nice if it was in the middle of the park. Or, offer RV camping closer to the family pool and rec center and country store.
11. The family rec center is dirty and dusty. We’ve taken our grandgirls down there for candy Bingo a couple of times and the room used for Bingo is dirty… cob webs, dirty windows etc etc.
12. When was the last time the picnic tables were sanded and painted? I’m thinking NEVER.
13. N section (yes again) It seems no one maintains the grounds up here… like picking up trash other people throw on the ground and pruning bushes and trees.

RGoing in the right direction under brand new management. I suspect our next visit will be four stars. From what we heard a lot of undesirables were here for a while but they finally moved on and they are making lots of changes here. Nice place. Super big for long walks and tho it’s next to tracks (we are in the K area) they rarely pass by. Not a distraction. Cell reception isn’t the best but it’s ok. We stayed in spot 94 in section K.

I was so scared to come here based on all the bad reviews, and I’m glad I ignored them and came anyway. I am a member of Thousand Trails and had to work in Los Angeles, so this is the closest TT location to LA. The staff is super friendly, the location is so beautiful, and most of all it wasn’t scary or trashy! I talked to a lot of the full timers here that said TT cleared out all the riff raff. It used to be pretty bad I guess. It’s almost all older couples here and I have seen a few families. The hot tub and pools are amazing! It’s an easy place to bike around and there are lots of little trails. Everyone has amazing RVs, so mine was probably the worst one here!
PROS:
Proximity to LA
Pools
Trails
Nature
CONS:
THE INTERNET in the Adult Lodge is almost non existent. I work from a computer so this was really terrible for me. I had to drive into town a couple times to get wifi and my job was super annoyed with me. If I come back I’m going to have to make sure I have a booster
THE CELL SERVICE is also non existent. So when I realized I couldn’t use the Wifi, I tried to create a hotspot with my phone, which I also couldn’t do! Ugh, if only one of them would work!
THE TRAIN is sooooooo loud! Depending on where you are parked and how big your rig, the train can be really annoying. I have an old 1970 wooden camper so when the train passed the whole thing shock. It was like an earthquake. After the first two nights I got used to it though.
I’ll definitely be back and will be prepared for the no cell service/​wifi situation and will look for a different spot to park! All in all, if you are a Thousand Trails member and you want to be close to LA, don’t let the reviews deter you. For what we pay, it is still a good deal.

They are now advertizing Annual RV Sites available, this is far from the truth. after paying $ 500 for an annual membership, additional $ 2500 for «annual site» you can only stay 90 days at a time. They blame it on the county regulations. The truth is they filed the wrong property type status with the county and they are no hurry to change or correct it. There is no annual site as advertised.

I am a member of 1000 trails. I am so disappointed with Soledad Canyon. It has deteriorated since Encore took it over. The fishing pond has no fish, and it stinks. It use to feel safe but now they let non– members in. They also have «sold off» spots which limits members to find good spots. If you compare Soledad with other 1000 trails sites it’s almost as if corporate abandoned this place. It barely has any activities going on as opposed to other 1000 trail locations in California. It you look at their magazine it is immediately clear. It use to be good, but now you have to travel to a location far north or really far south in California to find a decent location. If I could give it a half star rating… I would.

I just went to the ribbon cutting of the Splash pad at the pool. The pool and splash pad looked great. The bathrooms were clean and they have new high quality picnic tables and charcoal grills in the entire camp ground. There is a new large kids playground, new tennis courts, a new basketball court, and lots of huge shade trees. They have rv sites, tent sites and new cabins for rent.
They have more work to do to get it up to standard but it is much improved and will be nice if they keep fixing. They have cleared out all the riff raff that squatted illegally on the grounds.

Yes, most of the reviews are accurate. However, yesterday gave me hope! Maybe there will be light at the end of this long dark tunnel. This park is over 50 years old. I think lots of the problems are just plain lack of maintenance. The place is gigantic! Perhaps if encore split the property and looked at successful RV parks they would get ahead if this train wreck! There should be better drive by security/​supervision. Yesterday afternoon was fantastic! Pool party /​games lead by staff, kickball game led by staff, and a movie on the lawn!!! Way to go !!! It’s not my call, but if the manager had WEEKLY member meetings and a locked suggestion /​maintenance request box… The manager would get a good idea of that is going on… Some Workers tend to sabotage any complaints getting to management. Keep up the good effort!!!

One word: yuck!
My parents are avid RV’ers and have membership to multiple campgrounds across CA, as well as other states. I’ve gone camping with them at at least three other campgrounds the past five years, but this was the first time at this particular Thousand Trails site and overall this place fell short.
This site offers cabins (for people who don’t own an RV or tent), three different «levels» for people with RV’s (each level is a different price) and multiple areas for people with tents to camp out on. Most Thousand Trail campsites are for members and their guests only, but this campground also allows non-​members to come, which I believe downgrades the site. overall. My parents rented a cabin for my boyfriend and I for the weekend of 5÷24−5÷25 and my parents rented the highest end RV space from 5÷22−5÷27.
So the campground offered: two pools — one is adult only, the other for both kids and adults and is boasted to be the biggest on the West Coast. Adult lounge — which has pool tables and fridges for your drinks. Arcade room — which has claw machines and some laser games. Mini Golf — 16 holes total, but really crappy and falling apart course. Horse shoes — I never saw anyone playing them. Playground for kids — tire swings, monkey bars, etc. Basketball and Volleyball courts — looked decent. Hiking trails — I didn’t come across them, but they were in the brochure. Pretty views of the mountains from any point on campground. Overall, everything this campground has is really run down and pretty much falling apart.
So, onto my experience. First off, the cabin we were staying in seemed really nice at first. It was about 500 square feet, with sleeping room for 4 (a queen bed, plus a bunk bed), a kitchen, a bathroom and a small living/​dining room with a TV. Now the bad with the cabin. The toilet in the bathroom broke after the first time we used it – it basically wouldn’t flush down the waste. We called maintenance, they came out and just said to hold the flusher down longer and it would fix the problem. We tried that later on, but it still didn’t work. Called maintenance again, they came out and they tried to plunge the toilet with no success. They pretty much told us to not use the toilet since it could overflow. Maintenance also said since the toilet was obviously clogged, if we showered then the waste could potentially come up out of the shower while we were in there. Um, gross! They also said another guy would be up the next day to snake the toilet. Said person never showed up. We wanted to have a cabin so we’d have a toilet to use and wouldn’t have to use the public one, but our plan failed in the long run. On another note, our mattress was hard as a rock. I barely slept at all.
We asked three times for extra towels (we needed extra ones since we forgot our beach/​pool towels at home). They kept telling us that someone would come and bring us some. No one came until after our third call.
Check out time is usually 11am for the cabins, but since we had such a hassle with the toilet, they extended ours to 12 noon. 10:55am on the day of check out, the cleaning crew came. We told them we had another hour before we had to check out. They left, and 15 minutes later another employee came and said we had to leave ASAP. We said we had til noon to check out, and they proceeded to tell us that whoever told us that was wrong since they had another check in coming it at 2pm. Obviously staff here don’t communicate well.
Since this campground lets lots of non-​members come here, there are a TONS of people who usually don’t camp/​RV and don’t understand camping etiquette and don’t follow the rules of the campground. There’s «quiet time» at campgrounds from 11pm-​7am. The cabin next to ours was up well past midnight, being LOUD, drinking, having a fire (which wasn’t permitted at the site due to fire season), and playing loud music. I saw kids going into the adult pool more than once, the last time I saw security escort the parents and kids out (the mom put up a fight too!). Both kids and adults weren’t considerate of the driving roads and if they saw a car, they wouldn’t move out of the road. The night we were there, some people vandalized and robbed the Welcome Center (which is the building right when you come into the campground). There’s more what these people did, but I don’t have enough room to talk about it. Basically low class people. I heard when we left that there were only two rangers patrolling the campground when there was 3000 people staying here. No wonder no one was following the rules.
Last straw, this camp site allows people to live here for seven months out of the year. I saw my fair share of stoners that were living at the long term spots. Keepin’ it classy!
Overall, this place is bad. Very bad. The worst campground I’ve ever been to, and I’ve been camping since I was a tiny tot. I’ll never be back here, and I doubt my parents will be either. Onto the next campground!
Cheers!

This place is not a camping spot anymore, it’s a permanent spot for homeless people! They are allowed to stay here for years and build sheds in the spots they stay so they can keep more crap. BAD PLACE, do not come!!!